Crystal Orange Shanghai Changfeng Business District Hotel

Traveling with my child, the hotel is very close to the hospital. The aquarium is also nearby, about 10 kilometers away, and the 'Legend of Everlasting Sorrow' performance is about 11 kilometers away. It's great, close to the city center, and I'm very satisfied. The service was excellent.

The hotel boasts an excellent location, making travel incredibly convenient. The decor is simple yet stylish, and the lobby feels luxurious and comfortable. The floor-to-ceiling windows, with their view of lush greenery and inviting sofa area, instantly wash away any fatigue the moment you step inside. The self-service drink bar, offering fresh juices and refreshing cucumber-lemon water, is a delightful touch that really shows attention to detail. The iconic circular wine tower is a stunning design feature, perfect for snapping some great photos. Our room was clean and tidy, with complete amenities and soft, comfortable bedding. The service was warm and attentive, and check-in was efficient. Overall, it was a fantastic experience with great value for money. I'll definitely prioritize this hotel for my next trip!

Right across from an elevated highway, the soundproofing was on par with a 100-yuan motel. I tossed and turned until 2 AM because of the noise. I finally couldn't take it anymore and asked the front desk for earplugs, which helped me manage to get some sleep.

Fantastic stay! The room was bright and impeccably clean, spotless from top to bottom with no strange odors, and all facilities were in perfect working order. The staff were incredibly thoughtful and warm; since I checked in late, the front desk kindly extended my check-out time. The entire experience was hassle-free and truly excellent. Highly recommend!

The light switch was broken, the pillowcase was torn, and the door strip was hanging off...

Everything about this hotel, from the environment to the service, was excellent. The room was very clean and free of any strange odors. I even booked it for a second night, but then something came up and I forgot to cancel. The hotel was very accommodating and helped me cancel, which I really appreciate!

To start with the conclusion, this was a very disappointing experience, and I won't be booking this hotel again. I hope everyone can be more discerning and avoid this place if you have other options. This wasn't my first time staying at Orange Hotel Crystal. However, this time I was directly assigned a room that was clearly undersized. After speaking with the front desk, I was told I'd have to pay extra to upgrade to a room of the same size as last time. Okay, so I paid. Then I was taken to a room that was clearly no different in size but had a strong smell of smoke. After waiting another 20 minutes for the hotel to sort things out, I was finally taken to a room that was the same size as my previous stay. But it didn't end there. The room got hotter and hotter; it was 20 degrees Celsius in Shanghai that day, but 30 degrees inside the room. The TV was broken, and an employee came, tried to fix it by calling someone for instructions, but couldn't. Half an hour was wasted on this. Afterwards, the hotel informed me that the air conditioning for the entire building was under maintenance, the cooling wasn't working, and only the ventilation mode was available. They also said it wouldn't be fixed for three days and they could only provide an electric fan. Is this what I got for paying extra for an upgrade? Having just finished a 12-hour flight, all I wanted to do was sleep. But 30 degrees was unbearably hot. So, after about another half-hour of negotiation, the hotel, under the guise of upgrading us again, moved us to a so-called "Business King Room." This was already the third room change. Upon entering the room, I found that it didn't seem to be an upgrade as described, and it didn't match the pictures of the Business King Room shown on Ctrip. However, the AC, which was just said to be under repair for three days, was now working perfectly. I don't know if the AC for the entire building was fixed right after I switched rooms, or if they specifically assigned me a room with broken AC before? It didn't seem very hot in the hotel corridors or other rooms. At this point, I don't want to investigate the truth anymore. From the so-called room upgrade to the so-called AC repair, the entire service felt full of deception. Although the hotel never gave a clear attitude or apology in the end, I'm grateful to Ctrip customer service for helping to coordinate. Also, a big thank you to the front desk staff who helped arrange a late checkout.

The room was super spacious, the environment was comfortable, and it was very clean. The service was excellent! The bed was really comfy, and the smart home features were convenient. Breakfast was also delicious with a great variety of options!

The facilities are great, and the twin room is spacious, complete with a speaker and pour-over coffee setup. The service attitude is also excellent. My only confusion is why they always clean the air conditioning in November; it kept turning on and off, making the room really hot. Later, I switched to a deluxe king room, which was much smaller, and I still woke up sweating from the heat.