Guest User
March 5, 2026
Hygiene: The hygiene was absolutely appalling. Under the curtain, there was a small package. My first thought was a condom, but thankfully it was just a food delivery glove. The bottled water in the room had been opened and partially drunk. The bathrobe's packaging claimed it was sterilized and safe to use, but when I opened it, there were several hairs on it.
When I reported this to the hotel, they offered to switch my room, but I declined (as I had already showered and was ready for bed). Later, they asked what I wanted. I said a refund, and they could decide on the amount themselves.
The front desk then informed me, after consulting with their manager, that they would refund me 58 yuan – essentially treating me to a coffee the next day?? The phrase 'essentially treating me to a coffee' really infuriated me.
I then contacted Ctrip. The hotel and Ctrip told me they could refund 100 yuan, but only if I canceled my booking. This, they said, would prevent me from leaving a negative review!? So, they weren't going to resolve the hotel's hygiene issues unless I met their conditions? That's ridiculous!
Therefore, I told Ctrip that I absolutely would not cancel the order. This situation definitely warrants a bad review to provide other consumers with honest feedback!
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