Crystal Hotel Shanghai North Sichuan Road on the Bund

The Crystal Orange Hotel on North Sichuan Road has an amazing location, very close to the subway, making it easy to get to the Bund. The rooms are clean, breakfast is plentiful, and the front desk service is attentive. The facilities are new, and it offers great value for money for travelers. Highly recommend.

The room was spacious and clean, with no strange odors. The location was very convenient for transportation, and there were plenty of dining options, making it ideal for traveling with children. The front desk staff were also excellent, very friendly and patient. Thumbs up! It's super convenient to get to Nanjing Road Pedestrian Street and the North Bund from here.

The hotel was easy to find. I booked too late, so I ended up with a windowless room, but it was generally clean. The front desk service was excellent, and the room's soundproofing was pretty good. The hotel breakfast was very rich and offered a lot of choices.

The room is very spacious, clean, and well-maintained. It's located in a quiet residential area, and the front desk service is excellent. There are many shops and restaurants nearby, making it convenient for dining out or ordering takeout. In the evening, you can take a walk along the Suzhou Creek to enjoy the night view.

Out of the three hotels we stayed at during this trip, the Orange Crystal by Huazhu was by far the most disappointing. We checked in around noon, and when we got to the room, I wanted to put down my disposable bedding and rest. However, I immediately noticed several short hairs on one pillow and two yellow spots on another. I contacted the front desk, and they sent two cleaning staff members to check. After seeing it, they said they would change it, but as they were doing so, they grumbled, saying things like, 'We always change to new ones, even the inner duvet cover is clean, so how could the outside not be clean?' I simply replied, 'Then why are you changing it if it's already like that?' After they finished, they asked, 'Is there anything else you're unhappy with?' I said no. They left, and as I continued to lay out my disposable bedding, I noticed that the exposed part of the duvet was very dirty – you can see in the pictures, there was a large light yellow stain and something resembling bloodstains. We had already been traveling for half a day to get to the hotel, and at that point, I didn't want to upset my family, so I just put their duvet on the sofa and we didn't use it. The next day we went to Disneyland, and we had originally discussed changing hotels, but our child was too tired after a day of playing. So, we endured it for three days until check-out. Afterwards, when we went to other cities, we firmly decided not to stay at any Huazhu hotels again. The subsequent hotels were very comfortable. In short, the only dissatisfaction during our Shanghai trip was the hygiene of this hotel. For a hotel costing almost 600 yuan a night, this level of service is unacceptable. We had chosen them because we had a positive experience at an Orange Crystal in Xi'an previously, but perhaps the management standards vary from hotel to hotel – this dirty duvet was apparently what they considered 'clean'. Also, when we booked, we only looked at the price. Upon arrival, we were told that the room we booked had no windows. They showed us rooms with and without windows, and we paid an additional 216 yuan to upgrade to a room with a window. However, the upgraded room did not have a mini-fridge, which contradicted their detailed description online. We will never stay at a Huazhu hotel again; it really ruined our mood.

The service was warm and attentive, facilities were comprehensive, and transportation was convenient. The room was also great. Definitely recommended!