HanTing Hotel (Shanghai Lujiazui Area Pudong South Road)

Recommended by a friend, the overall service was satisfying. The rooms were clean and tidy, definitely worth recommending! Especially the environment, it's very quiet with great soundproofing, and excellent value for money.

Clean, no unpleasant smells, large windows, and breakfast was decent.

Heads up! I've stayed at Hanting Hotels in various cities, but I've never encountered one with such terrible service, attitude, and integrity as this one! The front desk staff were full of lies and lacked even basic honesty. I booked a superior king room with a window by the bed, but they directly checked me into a standard king room, which doesn't have a window by the bed. When I called to discuss it, the front desk kept insisting that's what a superior king room is like and that the square footage is the same. Who cares about the square footage?! I wanted a superior king room with a window by the bed. If they were the same, why would anyone pay extra for the more expensive room type? They said they'd switch my room and send a robot up with the new key card. I left my door open and waited for over ten minutes but didn't see any robot. When I called to ask, they claimed the robot came up and no one answered the call. Seriously, can you come up with a better lie? If my door was open, how could I not see the robot if it came up? Did the robot call a ghost? If no one answered, wouldn't they call me back to communicate? Why keep a customer waiting indefinitely? Is this the service of your renowned chain brand? While waiting for the room change, we even saw staff taking other guests to view rooms, and the room type they were showing was a superior king room with a window by the bed. We paid for a superior king room but got a standard one, while other guests were directly shown the superior king room. What? Did we pay less than them or something to be treated differently like this???

The room had a strong musty smell and felt a bit damp, probably because it was on the ground floor. However, the staff were all very good. They'd help with food deliveries or use a robot for them. The location was also quite good.

Hanting's service really warmed my heart! The front desk staff, whether male or female, were incredibly enthusiastic. They even upgraded my room for free 😭. The room was spotlessly clean, and the WiFi was super fast, perfect for working without any lag. I especially want to commend the breakfast; I didn't expect an economy hotel to offer freshly ground coffee and hot wontons. For this price range, it definitely exceeded my expectations. Five stars, absolutely!

The room was a bit small, but the service was decent. Ordering takeout was convenient, though getting a taxi was a hassle due to the location. It's also quite a distance from the main attractions, so calling it the 'Lujiazui branch' is a misnomer.

The front desk service was excellent, very warm and welcoming. Breakfast was also delicious and diverse, with over twenty options to choose from. It was fantastic!

This stay exceeded my expectations! The hotel's location is superb, with easy access to transportation and plenty of dining, entertainment, and shopping options nearby. The room layout was well-designed and received excellent natural light. It was meticulously cleaned; every corner was spotless. The bedding was soft and comfortable, and the soundproofing was fantastic, making for a very quiet night's sleep. Both the front desk and housekeeping staff were incredibly gentle and thoughtful, always quick to help with any requests. For this price, the experience was truly exceptional value for money. I've saved this hotel and will definitely choose it again for my next visit!

Hanting generally offers a reliable experience with good value for money. The front desk staff were friendly and check-in was quick. The common areas were clean. The room hygiene met expectations, the bedding was neat with no strange odors, and the bathroom was spotless. My only slight disappointment was the room layout, which felt a bit small with limited space for belongings, so I had to pack my luggage and personal items compactly. However, its cleanliness, quietness, and convenient location make it perfectly suitable for business trips or short stays. I'd recommend it to anyone who prioritizes basic comfort.