Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.9
Amenities9.0
Service9.2
Cleanliness9.1
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All reviews(906)
Positive reviews(867)
Reviews with photos/video(138)
Easy to get around(61)
Classy environment(52)
Friendly front desk staff(51)
Small room size(23)
Close to metro(22)
Perfect for business trips(10)
Has rooms for families(8)
Stayed multiple times(8)
Negative reviews(39)
Angryxiaojiang
Single Room
Stay Date Feb 2026
Solo traveler
5 Reviews
10/10
Outstanding
Posted on Mar 7, 2026
This is my go-to budget hotel whenever I'm on a business trip. I really like its modern and trendy decor. This time, I was pleasantly surprised that they upgraded me to a double room on the third floor. It's much cleaner and more spacious than the rooms on the second floor, and all the amenities are brand new—looks like it was recently renovated. As soon as you walk in, there's a Xiao Du AI assistant that you can use to play music or adjust the lighting with voice commands. The TV screen is also huge and you can cast movies to it, which is fantastic! I'm very satisfied overall.
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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Anonymous User
Japanese-Style Smart Room (Tatami)
Stay Date Jan 2026
Traveling with friends
10 Reviews
7.5/10
Posted on Mar 1, 2026
The actual room didn't match the photos – it looked quite different when I first walked in. I realized a decorative table was missing, which really changed the overall feel. It was still okay, but it definitely didn't have that tatami vibe I was expecting.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Single Room
Stay Date Dec 2025
Solo traveler
2 Reviews
10/10
Outstanding
Posted on Mar 12, 2026
Spotlessly clean, with a great environment. The front desk service was excellent, and the facilities were modern, even featuring voice control. Fantastic value for money, highly recommend!
Show OriginalGoogle Translated
Response from Property: Thank you for your positive review. It is our greatest honor and a great motivation for us to continuously improve and innovate our services in the future. We look forward to your next visit and will serve you wholeheartedly!
Anonymous User
Single Room
Stay Date Nov 2025
Other
31 Reviews
8.0/10
Very good
Posted on Jan 15, 2026
It's on the second floor, a small apartment-style hotel. The single room has all the necessary facilities. It's quite close to 'Backpackers 10 Years' (a well-known hostel/cafe) and 'Amber' is upstairs. The Changping Road subway station is nearby.
Show OriginalGoogle Translated
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Guest User
Single Room
Stay Date Nov 2025
Solo traveler
32 Reviews
10/10
Outstanding
Posted on Dec 3, 2025
Lovely place, polite staff, nice location, the room was small but immaculately clean and cozy. Great shower, good amenities, pleasant place to stay.
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Oldirtywiss
Single Room
Stay Date Sep 2025
Solo traveler
41 Reviews
10/10
Outstanding
Posted on Oct 5, 2025
This is a small hotel with a super convenient location I ordered the small no windows room and slept like a rock. Jing’an is a great neighborhood with lots of different food options and shopping nearby.
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Anonymous User
Elegant Queen Room
Stay Date Feb 2026
Solo traveler
1 Reviews
7.7/10
Good
Posted on Apr 13, 2026
Thanks to the front desk for their service. I was in a hurry and couldn't check out on time, but they kindly extended my check-out by an hour for free. Everything else was also good.
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Response from Property: 感謝您的評價,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務!
Guest User
Smart Room (2 beds)
Stay Date Feb 2026
Traveling with friends
4 Reviews
5.5/10
Posted on Apr 12, 2026
The stay is good and comfortable for a couple of days, the rooms are clean and the beds are comfy. Our main issue was the lack of communication and poor service - we used their washing machine and confirmed with the staff that they will put our clothes in the dryer afterwards. When we returned hours later to the hotel they told us that the dryer was broken so our clothes were left wet in a bowl for hours which of course resulted in a terrible smell. No one thought to get in touch with us so we could come back and take care of it during the day. We were leaving early the next day and instead of a comfortable evening we had to carry wet clothes to another location to wash it again (for which they refused to pay).
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Faizaldj
Smart Duplex Family Room
Stay Date Dec 2025
Traveling with friends
6 Reviews
10/10
Outstanding
Posted on Jan 28, 2026
The hotel has a very strategic location, just a short walk from the metro station, which makes getting around the city very convenient. Although the hotel does not have an elevator, everything else was great. The room was comfortable, the staff were friendly, and overall it was a pleasant stay.
Response from Property: 感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務!
Guest User
Smart Duplex Room (Double Bed)
Stay Date Nov 2025
Solo traveler
1 Reviews
10/10
Outstanding
Posted on Jan 9, 2026
Very good location in a nice area not far from the metro. It's not noisy though being in quite an active area. The room was good and clean.
Response from Property: 尊敬的賓客:感謝您入住酒店並分享,很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們繼續努力、不斷進取的動力,期待下次為您服務!
Anonymous User
Smart Duplex Room (Double Bed)
Stay Date Nov 2025
Other
2 Reviews
2.7/10
Posted on Dec 30, 2025
Absolutely terrible. The air conditioner blasted a strong, musty smell that made me dizzy. Sleeping upstairs in the duplex was impossible due to the overwhelming odor and incredibly poor air quality. The air purifier was broken and covered in dust. The space was super cramped with an inconvenient staircase. I felt sick for days after just one night. It was smelly and disgusting. Definitely do not stay here.
Show OriginalGoogle Translated
Response from Property: Dear Guest, we are deeply sorry for your experience during your stay at our hotel. Your valuable feedback is very important to us, and we will pass it on to the relevant departments to improve our service quality. If you wish to stay here again, we hope you will book with us once more and give us another opportunity to apologize. We look forward to your next visit!
Anonymous User
Japanese-Style Smart Room (Tatami)
Stay Date Nov 2025
Business traveler
1 Reviews
10/10
Outstanding
Posted on Dec 18, 2025
The room was very clean and quiet at night. The location was also great, and the front desk lady was very welcoming.
Show OriginalGoogle Translated
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Guest User
Superior Family Room
Stay Date Oct 2025
Family
8 Reviews
5.7/10
Posted on Dec 8, 2025
The room was cramped and small, and there was no elevator. It was very inconvenient for my elderly parents who had difficulty with mobility, as we had to climb several flights of stairs. For a room meant for four people, they only replaced three towels each night, so we had to go to the front desk every day to get an extra one. The laundry room also had limited operating hours, which was very inconvenient.
Show OriginalGoogle Translated
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Family Room
Stay Date Mar 2025
Family
5 Reviews
8.5/10
Very good
Posted on Apr 24, 2025
The hotel is at level 2 with no lift. However, it is an accessible location with interesting food stores 3-4 traffic lights away.
Response from Property: Dear guests: Thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your meticulous description, we can feel the happiness that this journey has brought you. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Balu11
Smart Room (2 beds)
Stay Date Mar 2025
Traveling with friends
3 Reviews
10/10
Outstanding
Posted on Apr 18, 2025
I loved stay in this hotel. Room was big and clean. Location is very good too 5 min walk to metro station and 5min metro ride to jade buddha temple. We had no problem with lots of cafes nearby loved nearby xinjiang cuisine cafe. Reception was very helpful. They helped with ordering taxi, lending us powerbank for whole day.
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Miguo Smart Hotel will always stand in this city, waiting for your arrival! See you there! Wish you always smile^_^!