Unfortunately, I cannot fully recommend staying here if you travel with a family. After 25 days of traveling through China, this is the only more negative review I have had to write.
Although the rooms are very nice, the breakfast is good, and the room attendants even left a lovely handwritten note, the service from the front desk was a little disappointing.
On Trip.com, the hotel advertises airport and station pickup/drop-off services. However, when I contacted the hotel via WeChat 24 hours in advance to arrange a taxi van for 4 adults with luggage, I was told to come to the reception the next morning to arrange it.
When I went down to reception at 7:45 AM, there unfortunately was not much they could do at first. The ladies at the front desk were kind and tried to help, but it took too long while we were in a hurry to catch our 9:45 AM train.
The only option offered was a taxi van for 200 yuan. I did not mind paying the price, but it did not feel like there was much urgency or preparation in arranging it.
In the end, I booked a Didi for my senior mother and sister, while my senior father and I had to wait outside in the rain trying to hail a regular taxi. Unfortunately the Didi big cars were not available this morning else I would have preferred booking those.
Please make sure the taxi and transfer service advertised on the website is actually available and properly organized. It was disappointing to have to wait in the rain under these circumstances.
