Anonymous User
August 15, 2022
Lightning protection! ! !
If you're thinking of booking this hotel, please do take the time to read about my experience and get out of the way! ! ! This hotel was the hotel where we stayed for the last two days in Shangri-La. The experience of staying in this hotel can be called the worst hotel experience, not even one! (This is my first time complaining about a hotel, so please forgive me for repeating it)
On the second night of our stay, we discovered around 11.30 pm that there were sticky blood stains on the outer packaging of the toothbrush. I didn’t wear my glasses when I was washing, and I had already used the first toothbrush (so I have no way of knowing whether there were blood stains on the first toothbrush as well. and whether I brought the blood-stained toothbrush and outer packaging into contact with my skin.), so we immediately contacted the front desk. The front desk brought a new toothbrush that night and informed me that the issue would be dealt with seriously the next morning.
When I checked out the next day, the front desk was very nice and promised to accept the refund and left the manager's phone number, saying that the manager would handle the refund. If you have any questions you can call the manager directly. After leaving the evidence and leaving and calling the manager on the phone, the hotel's ugly face was finally revealed. The manager's exact words: "You can call and report as you like, but I won't refund you a penny." "If you have the ability, you can do a DNA test." Ah, wait. (I have a recording of the entire conversation as evidence)
Let me elaborate on this matter, hoping to help everyone avoid lightning; secondly, tell the hotel directly, please stop trying to deny your problems and slander us in various forms. We still retain the right to do anything to protect our rights!
Original TextTranslation provided by Google