Anonymous User
February 17, 2024
This is the first time I write a negative review so seriously because the experience of staying here is very bad, very bad, very bad!
I called for consultation before booking and was answered by a young lady who was very friendly. She also made the decision after seeing the 4.9 rating. It was originally scheduled for one day, but because I was really tired and didn’t want to pack my luggage, I extended my stay for one night.
After arriving, I was really disappointed, which affected my mood of traveling.
First: When I checked in, I asked a fat guy at the front desk how long it would take to get to Songzanlin Temple. He said it was a bit far, and the bus would take an hour. I asked how long it would take to take a taxi, and he vaguely said that the taxi would be faster, as he was afraid it wouldn’t be a good round trip. lie. I was surprised at the time. I made a brief guide before going again. It was obviously not very far from the ancient city. But I used the navigation to see that it takes 12 minutes to take a taxi to reach 6.5 kilometers.
Secondly, after entering the room, the floor heating was not hot. The front desk said that it had just been turned on. We rested for almost two hours and it was still not hot. So I asked the guy at the front desk to ask. He said that if it was not hot, there was an electric blanket. I was speechless. This is yours. The service attitude is like selling dog meat to others? When I booked the room, I clearly mentioned that there would be floor heating, but now that it’s not hot, I was told that there would be an electric blanket! As a result, we had to leave the next day and the floor warmed up in the morning.
Second: Before going out, I asked another front desk about the toast banquet information. He just asked us to book it directly with him. I was dumbfounded. He asked us to book it without any information. I almost thought it was a vegetable market? Not in the hotel service industry? Don’t have any basic service knowledge and attitude? Ask for information only if you want to buy.
Third: We were a little lost in the ancient city. My husband called the guy at the front desk to ask about the map of the ancient city and recommended specialty restaurants. He directly said that he didn’t have a map, so he asked my husband if he wanted to charter a car. Another sales pitch, and my husband said It's annoying that they keep selling.
Fourth: Because we were too tired and didn’t want to bother, we booked a toast meal with them, and they said they would send us there. In the car, we asked what we wanted to do, and they said they didn’t need to worry about anything, just let us eat and drink well. We arrived. Finally, we were asked to get off the bus first, but we stood there waiting for a long time and they didn't come. We called the front desk and asked the front desk to tell them that we had to queue up. There was a long queue that day and it took us a long time to go over and queue up. We were also drunk.
The next day we went out to play and came back. It was after 5 o'clock and the room was not cleaned. So I asked them. One of them, probably an aunt, said that they didn't clean it because they had something there. This was the first time I heard such a novel excuse.
Fourth: On the last night, I took a shower at almost 11 o'clock. When my husband went to take a shower at 11:40, the temperature of the water was estimated to be around 50 degrees. He said he should be careful about rinsing and forget it. However, the water temperature was estimated to be only 20 degrees, which was very unpleasant. After all, it cost 462 a night. The room that usually costs around 200 a night has doubled in price during the New Year. It is better to stay here for the whole season.
All in all, this is a very bad stay experience. The equipment is average and the service is completely lacking. If you consult them, they will feel like they are constantly looking for you to sell various products. If you want to experience the local cultural life, I suggest you not to stay. The boss is from Hunan and has no sense of service consultation at the front desk. If you want to be a big deal or don't care, feel free to do so. The rating of 4.9 feels like it has been brushed off, and it is completely inadequate for the stay and service. Originally, I was very happy and satisfied with the entire Shangri-La trip, but my final stay at this B&B was really a huge loss.
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