Orange Hotel (Shantou High-speed Railway Station) Reviews

Response from Property: Dear customer, hello! Thank you very much for your support of Orange Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Sincerely look forward to your visit again!

Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay in Juzi. We look forward to your coming again to review our progress, and wish you a happy day!

Response from Property: Dear guests: Hello: I am very happy that so many people have left a deep impression on you. I also hope that this beautiful city and the enthusiastic Orange Hotel people can leave you with a good memory. Looking forward to your next visit and wishing you all the best.

Response from Property: Dear guest, this stay did not meet your expectations. Xiaojue sincerely apologizes to you for this. Thank you for your valuable opinions. Xiaojue will provide timely feedback, actively make changes, and strive to do better. I wish you a happy life. joy!

Response from Property: Dear guest: Hello! Thank you very much for staying at Orange Shantou Jinhong Avenue Hotel. We are very happy to receive your praise. We are deeply encouraged. It is the joint efforts of every employee to make every guest feel happy and comfortable. We will continue to work hard to provide every guest with considerate service and a satisfactory stay experience. All hotel staff sincerely look forward to your visit again and wish you a happy life and smooth work.

Response from Property: Only with smiling eyes can you see more beautiful scenery, and only with a simple mind can you have a happier mood. Thank you for your support of Xiaoju, and I wish you a happy life!

Response from Property: Dear guests: Hello! Thank you for choosing and staying at Orange Shantou Jinhong Avenue Hotel! Thank you for giving us a five-point recommendation and support in your busy schedule. We are very excited and encouraged after seeing it. Thank you for your recognition and support. We will definitely work harder to provide better service. We look forward to your stay again and wish you a happy life!

Response from Property: Dear guests: Hello! Thank you for choosing and staying at Orange Shantou Jinhong Avenue Hotel! Thank you for giving us a five-point recommendation and support in your busy schedule. We are very excited and encouraged after seeing it. Thank you for your recognition and support. We will definitely work harder to provide better service. We look forward to your stay again and wish you a happy life!

Response from Property: Dear guest, hello! During the National Day holiday, the prices of the hotel industry have fluctuated. We have always attached great importance to customer experience feedback and actively dealt with it as soon as we learned about it. Regarding the so-called "stains" on the bath towel, it has been verified that it is a cotton ball. As you can see from the pictures you uploaded, it is not a stain that has not been cleaned. The linens used by the hotel have all undergone a compliant washing and disinfection process at the laundry, and a test report can be provided. We will also check and rectify the linens one by one. The room service staff saw your cup at the water bar and mistakenly thought that the guest had not used it and missed it. For our mistakes, the store humbly listened to our sincere apologies and seriously implemented rectification. We communicated with you to give a discount on the room rate that night to express our apologies. We also gave you breakfast for the next day and two Huazhu Club Gold Annual Cards that night, each worth 219 yuan, which you have received. However, you repeatedly asked the store to refund the room rate for two nights... I'm sorry that I can't meet your demands. We are committed to providing every guest with a good accommodation experience and actively solving problems when they arise, but such requirements are indeed difficult to meet. I'm very sorry to bring you a bad stay experience. We will continue to improve our service quality. If you encounter any problems during your stay, please report them to the front desk in a timely manner. We are online 24 hours a day and we will respond immediately!

Response from Property: Dear guests: Hello! Thank you for choosing and staying at Orange Shantou Jinhong Avenue Hotel! Thank you for giving us a five-point recommendation and support in your busy schedule. We are very excited and encouraged after seeing it. Thank you for your recognition and support. We will definitely work harder to provide better service. We look forward to your stay again and wish you a happy life!