Guest User
July 19, 2024
Avoid thunder, avoid thunder, avoid thunder! Poor hygiene and poor service!!
Super poor hygiene, bed sheet stains, called a man to change the room service, said it can't be washed clean, there is no way! ? There is also a tuft of hair on the mattress cover, not one but a tuft, said to stick it to me, no replacement. After asking for a replacement, the 1.5-meter replacement was brought to let us make do with it, the original words, you make do with it. Finally, we took the initiative to ask for a room change. There was no apology during the period. This hotel opened in May 2024, and the linens were so dirty that they couldn't be washed clean. Is it reasonable?
This is not the most outrageous. After checking out the next day, I found that I had taken something less and called to ask if there was any. The front desk replied that I didn't know until the cleaning was finished. I said I could go back and find it myself. The front desk replied that they would find it in the afternoon and mail it to me. I asked if they would pay the postage? The front desk replied to pay? ! Outrageous, I can take it myself, why don't I go back and find it myself.
No service, no hygiene, the front desk is inconsistent. The soundproofing is poor. The linen room on the second floor was still making banging noises at 11pm. I don't know what they were doing.
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