Maision New Century Hotel Keqiao Shaoxing Reviews

Response from Property: [General Manager's Reply]Dear valued guest,We are sorry to hear your feedback on our hotel facilities. We are disappointed that we have not met your expectations and sincerely apologize for any inconvenience you may have experienced during your stay🙏. We have passed on your mentioned issues to the relevant departments and are actively formulating a comprehensive renovation plan to ensure that our facilities can meet the needs of our guests🔧🔧🔨. Thank you for your sincere feedback, which will help us continuously improve and enhance our services🌟. We hope to have the opportunity to welcome you back in the future to experience our improved facilities and services🌸. Wishing you a pleasant life😊.

Response from Property: We are very sorry to hear that you are dissatisfied with our accommodation experience, especially regarding the poor air conditioning and service quality feedback. We are deeply sorry for the serious impact these issues have had on your accommodation comfort.We understand that the air conditioning issue has caused inconvenience to your rest. We have recorded this situation and will immediately arrange for technical personnel to conduct a comprehensive inspection and maintenance to ensure that the air conditioning equipment in all rooms can achieve optimal performance. At the same time, we will also strengthen the training of our employees so that they can respond quickly and provide effective solutions when customers encounter similar problems.We deeply apologize for any inconvenience caused by the issue of additional charges. We have always been committed to providing transparent and reasonable charging standards, and will further review and optimize our charging policies to ensure that customers do not feel any inconvenience while enjoying our services.Finally, we sincerely thank you for providing us with feedback on these issues. Your valuable feedback is the driving force behind our efforts to improve our work. We look forward to the opportunity to provide you with a better and more satisfactory accommodation experience in the future. If you have any further suggestions or needs, please feel free to contact us at any time.We sincerely apologize for any inconvenience caused and look forward to your next visit.

Response from Property: Dear guest, Thank you for choosing our hotel and taking the time to provide us with your feedback. Regarding the issue you mentioned about our staff's English communication skills, we are deeply sorry and take it seriously. We understand the importance of English as an international language in the hotel industry and have already included this issue in our training plan. We will strengthen English training for our staff to ensure they can better serve international guests. Thank you again for your feedback. Your opinion is very important to us. We look forward to your next visit and promise to provide you with even better service.

Response from Property: Dear guest, Thank you for choosing our hotel and taking the time to provide us with your feedback. Regarding the issue you mentioned about our staff's English communication skills, we are deeply sorry and take it seriously. We understand the importance of English as an international language in the hotel industry and have already included this issue in our training plan. We will strengthen English training for our staff to ensure they can better serve international guests. Thank you again for your feedback. Your opinion is very important to us. We look forward to your next visit and promise to provide you with even better service.

Response from Property: 尊敬的賓客，您好！您的肯定是我們生命中最美的點綴，您簡單的話語，是我們執着努力的動力和源泉，能想象您輕敲鍵盤時嘴角上揚的樣子，願您工作順利，金昌開元名庭大酒店期待您再次光臨！

Response from Property: 尊貴的客人，感謝您對我們酒店的熱情評價！您的讚美是對我們最好的獎勵，尤其是對我們熱情服務的肯定。我們會繼續保持高標準，為每一位客人提供最優質的服務。期待您的再次光臨，祝您每天都愉快！

Response from Property: There is light in our eyes, love in our hearts, every bit of service, full of warmth, we work a hundred times harder, only for you to trust. Looking forward to your next visit!

Response from Property: Thank you very much for your evaluation of the hotel. I will forward your feedback to the hotel management so that they can improve and provide better service. Thank you again for your visit! If you have any other questions or need further assistance, please feel free to let me know.

Response from Property: I'm glad to hear that you had a good stay at the hotel. Thank you for your feedback. I hope that you will stay at our hotel again in the future.

Response from Property: Thank you for taking the time to share your feedback. We're glad that you overall enjoyed your stay and our location. However, it sounds like there were some areas we need to improve upon. We apologise for any confusion with your booking. In the future, we will ensure better communication to prevent this. We appreciate you letting us know and hope that aside from this, you were able to have a comfortable stay. We hope to welcome you back again in the future!

Response from Property: I'm sorry to hear about your disappointment with the hotel. It seems like the wear and tear has taken a toll on the overall condition of the rooms. If you have any concerns about safety, it's important to communicate them to the hotel staff so they can address the loose doors promptly. Additionally, consider providing feedback to the management regarding the need for a touch-up and improvements in amenities. They might be unaware of these issues and appreciate your input.

Response from Property: I apologize for any disappointment you have experienced with the condition of the rooms. It seems that there are several areas that require attention and improvement, such as the worn-out appearance, loose bathroom doors, average amenities, and weak water pressure in the shower. I will directly provide this feedback to the hotel's management, and they will address these issues and make necessary changes to enhance the overall guest experience. Thank you for bringing this to our attention.

Response from Property: Thank you for your feedback. We are glad to hear that you found our facility comfortable and enjoyed our well-trained service. We apologize if some areas of our facility may be considered older. We understand the importance of maintaining a modern and up-to-date environment, and we will take your comments into consideration as we plan future improvements. We appreciate your understanding and choosing our location in this city. If there are any other suggestions or specific aspects you would like us to focus on, please don't hesitate to let us know.

Response from Property: Thank you very much for your praise, to see you in our home so happy and satisfied, we feel very pleased, we will continue to work harder and better, so that you can feel our full love every time. I wish you a safe journey and a pleasant journey