Tianma Grand Hotel

This hotel seems to be an older, established property with a more traditional decor, but it was generally quite clean. The service was warm and friendly, and I really enjoyed the rich breakfast spread.

Xiao Wu and Xiao Xu provided great service. The location is excellent.

This hotel offers personalized service and a cozy atmosphere. I really loved the luxurious lobby, especially the beautiful fish pond. The ornamental fish were well-cared for, and when the kids showed interest, Manager Wang from the lobby even gave them fish food to feed them – it was a fantastic experience. The hotel also has a great location.

The rooms are quite spacious, and they even offer fruit porridge. Parking is super convenient with the hotel's exclusive parking lot, which is a huge plus for self-driving tourists – no need to stress about finding a spot, and it feels safe and secure. What really stands out is the service, from the warm and efficient check-in process where the front desk proactively helped us get our preferred room, to every staff member we encountered who greeted us with a smile. Any requests were handled incredibly quickly. The attention to detail truly shows how much care they put in, making us feel really welcome.

The room was quite spacious, and the free parking was super convenient – no need to hunt for a spot, which was a huge relief. The pool was also very clean and comfortable to swim in. The most surprising part was getting a complimentary souvenir at checkout, which was a nice touch!

When we came to Shaoxing, I suggested staying at an Atour hotel, but my wife wanted something more upscale, so we booked the Tianma Hotel. The staff was incredibly welcoming and helped us with the check-in process every step of the way. They even thoughtfully asked if we needed Wi-Fi. It's definitely a step above an economy hotel like Atour. The breakfast was plentiful, and while our older child exceeded the height limit and cost an extra 88 RMB per person, the food was excellent. We'll definitely stay here again next time.

Booked for the National Day holiday. Interestingly, apart from local cars, almost all the vehicles in the parking lot were from Shanghai. The facilities are a bit dated, and the kids' room just seems like a standard room with some soft furnishings added. The breakfast selection isn't very extensive, and I hope they can improve that. However, the service was excellent. They provided free porridge every evening, and to ensure we were on the same floor as our child, the hotel even arranged a room upgrade and gave a welcome gift to the little one.

An absolutely wonderful experience; I genuinely wanted to leave a great review. The service was incredibly hospitable and attentive, making us feel right at home. During our three-day stay, they brought us complimentary white fungus soup, Sydney pear soup, and mooncakes on separate occasions. The breakfast was also rich and delicious.

The guy at the hotel entrance was really helpful; he enthusiastically assisted with our luggage. The location is excellent—it's about a 10-yuan taxi ride to Keqiao Ancient Town, and getting to Keyan Scenic Area is also quite convenient. It offers great value for money!