Let's start with arrival. There is no one standing outside who is attentive and helps with the suitcase. The guys prefer to smoke outside and chat with each other instead of receiving and greeting the guests. At reception we were not informed about where things were. It seemed that it was enough to print out a piece of paper and get the key. A not very hospitable or warm welcome is a mistake here. The request to make guests with health problems aware when making a reservation was ignored. The biggest problem here are the rooms which are very outdated and dirty. By outdated I mean not habitable for one guest. As long as it is not renovated and appropriate hygiene is not maintained. The bathroom has rusty coating on the shower tap, wastewater and sink area. Mold in the shower and skirting boards. The air filter in the band room was broken and cemented. The shower curtain was yellowish from wear and tear and broken with missing rings. There is cement and old dirt everywhere. The air conditioning in the bedroom has broken air conditioning and there are layers of dust in the air conditioning!! It couldn't be more dangerous; you get sick quickly because it's never cleaned! The air conditioning didn't work properly and didn't cool either, and the lid was missing. Dust was everywhere, both on the surfaces and in the cupboards. Dust and cement residue were also on the balcony and the seats on the balcony. The bed wasn't particularly comfortable because the wooden slats were broken. The windows and doors to the balcony doors weren't secure because there was no proper lock.
Regarding reception: Communication and helpfulness were nonexistent. I had to call several times to get something done. The safe was locked and I had to call three times because no one came each time, and that was every 30 minutes. The same thing happened with the water in the room. I went to reception in person and asked for water because one bottle simply wasn't enough for two guests—a logical thing. After 30 minutes, I called again and was assured someone would be sent. An hour later, I called again and was assured someone was on their way. It had already been over an hour. I called again three times after more than an hour and they apologized and then knocked on the door and the water was brought. Completely unacceptable and unprofessional. Because my mother has a respiratory illness, she felt bad overnight because she had to cough in the room all night and I also had to cough because of the dirty air conditioning and heat. I had to leave the hotel after the first night because I couldn't do that to my mother. Firstly, the whole thing was a nightmare and secondly, it wasn't worth it to me to continue exposing her to a health risk. The manager did his best and asked for an apology and an upgrade, but it wasn't worth my or my mother's health and it's simply not acceptable to do something like that to a guest because you don't fulfill your responsibilities in your job. No guest should experience something like that regardless of what they have or don't have. The minimum that is expected is that the guest is in a clean room and environment. You have an obligation and a debt to your guests. It may be true that every guest has a different experience at this hotel, but the pictures speak for themselves. Unfortunately, I will not be booking the hotel again.
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