Sonesta Club Sharm El Sheikh

Location, atmosphere, rooms and foods are very nice but you should work with yours waiters in restaurants they are so lazy, spa was good, Muhammad in photo was great guy thanks a lot

Kids are extremely to join the activities every day, we also as parents had much fun watching the interesting shows. The team is fantastic 10/10

The hotel is new and visually beautiful. Room cleaning was good, and the shuttle bus service was frequent and always on time. Unfortunately, these positives do not compensate for serious management and service issues. Birthday VIP Lounge Incident (28.12) I reserved a VIP Lounge in the morning with bartender Karim and reconfirmed it again at 14:00. In the evening, all VIP lounges were occupied. My wife and her mother were extremely upset and crying. Administrator Mohamed Maher briefly seated us in a VIP Lounge “for the owner,” then asked us to leave after 10 minutes because the owner did not allow guests there. We were moved to regular seats near the stage, offered champagne and fruit, but refused shisha (I had to pay for it myself). By the time this was done, the show was already over. This completely ruined an important family celebration. Other Issues • Pool area: Far too few sunbeds. After lunch, it’s almost impossible to find a place. • Main restaurant: Food is repetitive, and during peak hours there are not enough tables. • Aquapark: Water was extremely cold in December and unusable. • Staff behavior: At the bar, after saying “thank you,” we were told: “You can’t put thank you in my pocket.” Completely unacceptable. • New Year’s Eve: Very uncomfortable chairs. We requested a chair for our grandmother, but guests from another table took it, and we had to argue to get it back, ruining the evening. Food Poisoning & Guest Relations (01.01) After the New Year’s banquet, our aunt had 4–5 vomiting episodes. We strongly suspect undercooked lobster due to the kitchen rushing. Guest Relations (Elsa) initially refused a free doctor, calling it an “individual case.” Only after asking for the complaint book did they agree to provide a doctor. Conclusion This hotel is overloaded and lacks experience. Management prioritizes occupancy over guest comfort, safety, and basic respect. Overbooking, poor organization, and refusal to take responsibility are serious issues. The hotel is not ready to provide quality service at this level.

We stayed here for a week during Christmas and had a fantastic time. The resort truly has a warm Christmas atmosphere and everything was beautifully decorated and well taken care of. Every evening we enjoyed a different à la carte restaurant, with great quality and variety. The service was excellent: friendly, attentive, and always with a smile. The rooms are very spacious, clean, and comfortable, with a minibar. There is a show every evening. The beach and pools are beautiful and well maintained, and we enjoyed delicious cocktails with great service on the beach by Mahmoud. Special compliments to the Dutch hotel manager, Matthias Bloemhard. Highly recommended!

The atmosphere is very good, the food and drinks were amazing, we had sushi amd the stir fried beef which were delicious. And the service is very very good, we had a very good aniversary night thanks to our waiter Ali who had fluent english and good conversations. Thank you sky lounge amd thanks Ali.

wonderful hotel we want to stay more but we dont have time we will come back again of course, thanks to reem in recepton she is great person