Cataract Layalina Naama Bay

Service Quality: Staff were generally described as friendly, helpful, and attentive, with particular praise for the front desk, restaurant staff, and animation teams. Several guests noted the willingness of employees to accommodate requests, such as arranging special events or providing assistance with excursions.

Me and my partner booked to stay here for a break/holiday from everyday life. We arrived at the hotel at 06:30am and got told we couldn’t check in until 14:00 which we both understood. As we were both knackered from travelling since 17:00 the previous night we stayed in reception and rested. 3 hours later a member of staff said our room was ready and then said me and my partner could have either a standard or deluxe room to which we responded saying the standard room was okay. The one member of staff said to go look at both the choices and then another member of staff took us to see both rooms. We then came back and said the standard room was okay for us and they insists we go for the deluxe room. I said I wanted the standard room as I knew if I chose the deluxe they’d ask for a fee. Both the 2 members of staff on reception then kept going on saying to have the deluxe room so I said okay because me and my partner just wanted to sleep and rest and they weren’t letting us choose the standard one and didn’t give us a choice. The one staff member said to pay £50,000 EGP for the upgrade and I said no and then they said you chose so I just said £7,000 EGP for the 10 nights. I went to pay in reception and they said that we should pay in the room which I thought was strange. One of the staff members took us to the deluxe room and sat me down and said to pay now so I gave him the money. He said that if anyone asked me and my partner , that our upgrade was free and that if we said anything about the money we paid him that bad things would happen to me and my partner and this was threatening. He left the room after that. We both went to go to sleep and he came back banging on the door and then started pulling the handle on the door. I opened the door and he walked into the room and gave us both bracelets for our breakfast the following morning. We were both very anxious, nervous and felt in danger because of how they treated us so we left on that exact evening. We booked a taxi from reception to the airport and the guy who threatened us took us to the taxi and we then left and went to a different country to enjoy the rest of our holiday. All in all I do not recommend this hotel at all , we didn’t get to experience the area , food, swimming pool, and the room so we can’t comment on how that would be but the two staff members who made us uncomfortable and coerced both me and my partner were disgusting, and rude and will make you uncomfortable. We got our hotel refunded which was good but was a hassle to sort out. Definitely won’t be back!

We have spend in this hotel beautiful 2 weeks, it was for us the best choice for vacation in Egypt ever. Hotel is very clean, friendly and helpfull stuff at reception, room service and especially the MASTER in his job Abdel the hotels retaurant manager - feed well very tasty and quite often, there is a huge selection of meat and garnish to eat and a lot of sweets and fruits. In the evening, the animators arrange various shows and disco. Location one of the best, the center of Sharm el Sheik, sandy beach, very good playa service as well as security at the hotel and beach. All we have to say Layalina Cataract Resort is a beautiful place to spend vacation for the whole family. We have by the way also personal message to Abdel Baset : Andrzej and Majka would like to hear from you because we lost any contact to You