Mercure Sheffield St Paul's Hotel & Spa

Reviews of Mercure Sheffield St Paul's Hotel & Spa

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk St, Sheffield, United KingdomSee Hotel Details
Mercure Sheffield St Paul's Hotel & Spa
Mercure Sheffield St Paul's Hotel & SpaMercure Sheffield St Paul's Hotel & SpaMercure Sheffield St Paul's Hotel & Spa
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1 night

Guest Reviews

8.6/10
Very Good
44 Reviews
Verified reviews
Location9.4
Amenities8.2
Service8.5
Cleanliness8.3
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All reviews(44)
Positive reviews(42)
Reviews with photos/video(8)
Awesome rooms(16)
Awesome stay(13)
Friendly staff(13)
Clean and tidy(12)
Large rooms(9)
Convenient location(7)
Located downtown(6)
Negative reviews(2)
Guest User
Classic Double or Twin Room
Stay Date Apr 2025
Family
2 Reviews
7.5/10
Posted on May 30, 2025
Great price and location but dated hotel. Tatty carpets and stains. Air con hardly works and TV didn't work. Mattress not comfy. Photo is peace garden and hotel behind.
Guest User
Classic Double or Twin Room
Stay Date Dec 2024
Couples
1 Reviews
10/10
Outstanding
Posted on Jan 14, 2025
This was the cutest hotel to come to with your partner. the staff was so lovely and the place was so beautiful, I would definitely be coming again!
Ryan Windsor
Classic Double or Twin Room
Stay Date Nov 2024
Solo travelers
21 Reviews
10/10
Outstanding
Posted on Dec 19, 2024
Robin, on the reception desk, was very professional and friendly and gave me a very warm welcome and a great first impression. The hotel, being directly attached to the Winter Garden, has a great central location and is less than ten minutes by foot to the train station (which is all wheelchair and suitcase accessible). All the breakfast staff were also attentive and helpful even early in the morning.
Guest User
Classic Double or Twin Room
Stay Date Apr 2025
Travel with friends
1 Reviews
9.0/10
Great
Posted on Jun 3, 2025
Decent hotel - clean with friendly staff and large rooms. However, maybe time for a refurb - rooms and some of the facilities are getting a bit dated.
Guest User
Classic Double or Twin Room
Stay Date Apr 2025
Couples
1 Reviews
10/10
Outstanding
Posted on May 26, 2025
Clean rooms, comfortable beds and really quiet to say we were in the centre of Sheffield. Staff were friendly and helpful, even let us check in a little earlier.
Guest User
Classic Double or Twin Room
Stay Date Apr 2025
Couples
9 Reviews
7.0/10
Posted on May 17, 2025
The Mercure Sheffield St. Paul’s Hotel & Spa is centrally located, albeit the rooms are starting to show some wear and tear. The carpets need to be removed/swapped, and the service could be better.
Mark
Classic Double or Twin Room
Stay Date Apr 2025
Couples
1 Reviews
9.5/10
Amazing
Posted on May 11, 2025
A pleasant stay in a convenient location. We were able to check in early, due to the very helpful staff. Only one lift was working though and the spa was out of commission.
Guest User
Classic Double or Twin Room
Stay Date Apr 2025
Travel with friends
1 Reviews
8.5/10
Very Good
Posted on May 6, 2025
Despite some poor reviews, we found the hotel to be good. Decent size rooms, clean and good bathroom which were also clean. Nice bar area and decent breakfast. No complaints from 4 of us.
ThompsonSean
Classic Double or Twin Room
Stay Date Oct 2024
Family
1 Reviews
5.0/10
Posted on Nov 4, 2024
They charge nearly double what most hotels in the area do because there's a spa. But they charge extra for pool use after you get there, and you could visit it and pay the same if you're not a guest. They also don't allow children in the pool most of the day, which didn't come up when I specified I was bringing a child. So we had no opportunity to use the pool. It's also not the hotel advertised! ******************************************************************* you've probably seen this image they're using. It's not there! That's a nearby building they like the look of. Moved the TV to the left so it aligned with the bed. Pic attached. Gross. Wanted to take my card when we arrived. I know that's becoming more common, but it needs to be called out. I'd paid up front. Nobody needs my card details just in case they want to charge me for something.
Lulu Em Travels
Classic Double or Twin Room
Stay Date Sep 2024
Travel with friends
2 Reviews
10/10
Outstanding
Posted on Jan 16, 2025
Extremely kind staff at welcome, updated our room to higher and with a great view over the square. Clean, wide room, very large bed, nice big glass windows. Easy checkout.
Guest User
Classic Double or Twin Room
Stay Date Mar 2025
Solo travelers
2 Reviews
9.5/10
Amazing
Posted on Apr 25, 2025
Great hotel lovely big room in city centre, everything very near restaurants, shops breakfast had a great mixture for everyone would highly recommend
Guest User
Classic Double or Twin Room
Stay Date Mar 2025
Couples
1 Reviews
7.0/10
Posted on Apr 20, 2025
A water bottle thrown in the corner if the room missed by housekeeping not a major but not what expect for a 4 star.
Bambi Choy
Classic Double or Twin Room
Stay Date Jul 2024
Family
5 Reviews
9.5/10
Amazing
Posted on Aug 31, 2024
It is a very nice hotel, spacious room and friendly staff. They listened to my request. I had requested for a room near the elevator because I have walking difficulties, and they managed to give me a room right opposite the elevator. Besides , the environment of the restaurant where we had breakfast was good, also quite a lot of food and choice of drinks. Many thanks.
Louise 80
Classic double Room
Stay Date Jan 2025
Couples
2 Reviews
10/10
Outstanding
Posted on Feb 23, 2025
Everything was so clean an shiny an the spa was lovely the room was huge an so clean an was fantastic the staff so polite
Guest User
Classic Double or Twin Room
Stay Date Jan 2025
Travel with friends
1 Reviews
7.5/10
Posted on Feb 21, 2025
Great location for city centre though no parking, entrance lobby and bar area very presentable. Staff spoken to came across as friendly and approachable. Only 1 lift working. Never saw the spa area to comment. Room spacious, bathroom with bath and shower separate - shower very good rain fall. A mini fridge is a nice addition to the room. Would have expected some fresher milk condiments rather than UHT jiggers. Basic tea/coffee condiments. Our room overlooked the winter gardens roof. The window does not open (which could be a deal breaker in warmer months). Rather quiet. Bed itself..... terrible! Old pocket springs that desperately needs replacing or at least topping. Was like trying to sleep on a death rack ... massive let down! Awful nights sleep. Hair dryer did not work. If wasn't for the shocking beds/mattress I would consider staying here again especially due to price and location. However the main reason you stay somewhere is to sleep ...and that was not a nice experience at all here.