Had a terrible check-in experience. First, the front desk agent was unfriendly and unsmiling, just processing my credit card without explaining any of the hotel's facilities. It wasn't until I went down to change rooms that I overheard another agent enthusiastically telling other guests about the hotel bar's operating hours. I can't help but wonder if this was discrimination against Asian faces or women, assuming I wouldn't be interested in the bar. Then, when asked about adding breakfast, the agent was incredibly unhelpful, only answering bits and pieces after I specifically prompted them. Does a professional front desk agent really expect guests to ask about every single detail before providing information? Throughout the entire interaction, until I left the front desk, not once did anyone say, 'I hope you enjoy your stay.' I've stayed in countless hotels, both domestically and internationally, and every single front desk staff member, as a matter of routine courtesy, has always said that. The entire service process was extremely unprofessional. On top of that, I was initially assigned a room with a door that wouldn't open. Who would feel safe staying in such a room? What if it opened in the middle of the night? And from the hallway, that door appeared to connect to the adjacent room. Later, when I switched rooms, I discovered the air conditioning was broken when I tried to turn it on because I felt cold. But I was simply too exhausted to deal with it anymore. This hotel absolutely deserves one star.
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