Conrad Shenyang

The hotel's location is excellent, right in the city center with fantastic views. The service lives up to the price, and the breakfast was incredibly rich and delicious. Overall, a very pleasant stay.

We checked in at 9:30 PM on the 22nd, and the front desk staff was cold and unwelcoming. They assigned us the farthest room, and no one offered to help with our luggage. At 9:47 PM, I started running water for a bath, and as shown in the picture, the water was discolored – it was quite a shock. I immediately called to report it, and the front desk said they'd send an engineer. The engineer arrived about 8 minutes later, took one look, and just said, 'Let's change rooms,' without explaining why. I then asked for the duty manager to come up. After a 10-minute wait (they said it was due to waiting for the elevator), the duty manager arrived. The solution offered was a room change plus two complimentary breakfasts. By this point, it was already past 10 PM. If it hadn't been so late, we would absolutely not have stayed there. The next morning, at 10 AM, another duty manager called me (at my request) to explain. They said it was due to old plumbing equipment, and they were aware of the issue. For a hotel that only opened in 2019, to already have aging equipment that isn't fully replaced is unacceptable. Coming from a warm and hospitable guesthouse in Changbai Mountain to what's touted as the top luxury hotel in the provincial capital was a massive disappointment. There was no service to speak of (I had to retrieve my own luggage from storage as no one was attending it), and the facilities were lacking. I will never choose this brand again. The two stars are solely for the complimentary breakfast and executive lounge access they offered as compensation (which I didn't even use).

I stayed at the Conrad Shenyang for two nights, then left and returned for another two nights. The overall experience was fantastic, truly living up to its reputation as the 'ceiling' (top tier) of Conrads in China. The room offered excellent views; the Hang Lung building stands out in the city center, providing a very expansive urban landscape. Watching the sunrise and sunset every day was a real treat. This time, I experienced the mint green themed room, which was quite unique and visually pleasing. The hardware is well-maintained, and the details feel high-quality. The location in the city center makes getting around and dining convenient, yet the hotel remains remarkably quiet inside, which is a big plus. The service was consistently good, with all requests handled promptly. I'd like to specifically commend Manager Robert Liu; he was a pleasure to communicate with, handled things reliably, and provided very polished, friendly service that was attentive without being overbearing. He was responsive to guest needs and even offered many niche but authentic travel recommendations from a local perspective. Overall, the Conrad Shenyang is a high-end hotel that's a safe bet and worth revisiting. Next time I'm in Shenyang for a spa day (rubbing bath), I'll definitely prioritize staying here for a night or two again!

Traveling with kids, we booked a family-themed room and my child absolutely loved it. We've stayed at this hotel a few times now, and I really appreciate the security and privacy – it's perfect for family trips. The breakfast is also good, though it can get a bit crowded during peak hours. However, you can easily avoid the rush by dining at off-peak times. The pool temperature and water quality are both excellent, making for a very comfortable swim. Definitely recommend!

Extended stay with breakfast: Great value for money. Cleanliness: Clean and tidy. Environment: Convenient for getting around, dining, and sightseeing. Service: Spot on, very responsive to requests.

The hotel is exceptionally tall, located on the 88th floor, so you need to transfer elevators to check in. The views are absolutely stunning, offering a panoramic sight of Shenyang! The location is also excellent, with a large shopping mall right next door, making it super convenient whether you're walking or taking the subway. The room was spacious and very clean. Both the front desk staff and the doorman on the 1st floor were incredibly welcoming and friendly. Breakfast was plentiful, and the pastries were delicious.