Dongfeng Mountain and Sea · High altitude Cloud City View | City · View Light Residence

Staff Service: Staff are frequently praised for their friendliness, helpfulness, and responsiveness, including assistance with check-in, technology setup, and communication via WeChat. Multilingual support and prompt service are highlighted as key strengths.(based on 1,162 reviews)

I usually don’t take the time to review hotels but considering the difference between the pictures provided and the reality, I wanted to share my experience. First this is not a hotel, but some kind of rented apartment. If you do not ask the receptionist in mandarin, you will never be able to access the “lobby” at the 23rd floor. It is not really a lobby, it looks poor and smells like cat urine. Then you take the information to access your rooms. The room is definitely not as beautiful as the pictures. There were some lights hanging out from the wall, like broken. The view on the balcony is hidden by bars! So it is not really enjoyable. The room literally stinks cigarette smell. The mattress is hard as rock. The neighbours were noisy, hitting on the wall until 8pm. But the worst is that the room was infested by fleas. I was laying down on the mattress when suddenly I felt itchy on the ankles and could see some small bumps appearing. I didn’t pay that much attention to it being tired but right after that night at the hotel my rash infected. Now 4 days later my ankles are still itchy like crazy and I try my best not to get it further infected. Stay away from this hotel!! Especially for that price, you can have much better in China!