We checked in around 3:30 AM and asked the front desk if we could have a late checkout until 4:00 PM. The attendant said there would be a charge for 4 PM, so we asked if 3:00 PM was possible, and she agreed. However, when we checked out at 2:44 PM the next day, the front desk insisted on charging us for an extra hour, claiming there was a note saying 3:00 PM would incur a charge. The two staff members gave conflicting information, and at checkout, they wouldn't listen to us, nor did they believe us. The service attitude was absolutely terrible!
Additionally, we stayed in room 211, which was tiny. After putting the bed in, there was hardly any space to move around. The worst part was being woken up around 7 AM by people talking loudly right outside our window. When I opened the curtains, I saw two women and a man smoking and chatting very loudly, with lots of cigarette butts on the ground. Since I wasn't sure if they were hotel staff or other guests, I called the front desk to ask if the area outside my room was a designated smoking area for other guests, and why people were talking so loudly right outside, as if they were next to my ear. The front desk said, 'No, it's not,' which clearly showed they had no idea about the orientation and location of their own rooms. Furthermore, my room's window was left unlocked, meaning someone could easily climb in from outside. This hotel is really dangerous, with poor service and inadequate facilities. It's truly awful!
Original TextTranslation provided by AI
