MGM Shenzhen

Cons: 1. Lobby service was pretty lackluster. No one opened the car door when we arrived or offered to help with luggage. I was traveling alone with my child and struggling with our bags, and no one came to assist. 2. The lobby fragrance was unpleasant, and the hand soap smelled awful. The bath salts weren't a hit with my child either. I'd recommend upgrading the toiletries. 3. Before the fire show started at night, there was a strong smell of gasoline or diesel. My expectations were too high, thanks to Little Red Book reviews claiming the fire show alone was worth the room rate – totally misleading! We got there early to grab front-row seats, but it wasn't anything special. Even my child thought it was a bit silly. However, the foreign performers were clearly working very hard; we saw them rehearsing from our balcony past 10 PM. 4. Staff efficiency needs improvement. Normally, at other hotels, deposits are refunded within two hours of check-out. Here, I checked out of MGM before 1 PM, and by 6 PM, my 2000 CNY deposit still hadn't been returned. Combined with the lack of assistance upon arrival (no one opening doors or helping with luggage), staff training definitely needs to be enhanced. Pros: 1. Breakfast was decent. 2. The facilities are good, and there are three play areas for children. 3. There's a dedicated staff member to open the doors when you go from the G floor to the outdoor areas and the beach.

The rooms and facilities are all new. The concierge at Pudding was proactive in their communication, arranging a bed with a safety rail, providing a disposable bathtub liner, and promptly fulfilling requests for extra towels. The kids loved the robot that delivered items to the room. The sea view from the room is beautiful; you can enjoy it from the bed and fall asleep to the sound of the waves. You can even watch performances from the balcony.

Our stay at the MGM Shenzhen with our two kids was an absolutely perfect family vacation! As one of the few hotels in Shenzhen with full sea views, all the rooms boast huge floor-to-ceiling windows. Waking up and drawing back the curtains, the sparkling waters of Shenzhen Bay greet you, and the kids were thrilled to spend the whole day watching the sea right from our room. The hotel is incredibly family-friendly, with thoughtful touches from kids' toiletries to planned activities. A special shout-out to our butler, 'Four Seasons Bean' (Sijidou)! From pre-arrival inquiries to post-check-in itinerary planning, Sijidou was exceptionally professional and patient. With two young children, we had many small, often last-minute requests, but Sijidou always responded promptly, helping us resolve every little issue. They even thoughtfully recommended kid-friendly dining options and activities, making our trip stress-free and enjoyable. This level of meticulous service truly made us feel at home. Highly recommend for families traveling with children!

Had a photoshoot experience at MGM and Aman that perfectly blended luxury and tranquility – a 10/10 experience! The venue itself offered both opulent and serene vibes. The photographer was professional yet gentle, making the whole process relaxed and comfortable. They perfectly captured the composition, lighting, and emotions. The makeup artist had a great eye for aesthetics, creating a refined and photogenic look. From the setting to the service and the final photos, every detail was carefully polished. When I got the pictures, I immediately stunned my social media followers. Highly recommend! [Strong]

A special shout-out to the hotel staff, especially Tiedan! Their service was incredibly thoughtful and attentive. They even upgraded my room for free, which was such a pleasant surprise! The upgraded room was fantastic, and the gym equipment was great too. My entire stay was super comfortable, and I really appreciate their dedicated service. Highly recommend!

The sea view from the room was stunning, and we were lucky to have great weather. The hotel facilities are very comprehensive, and our two-and-a-half-year-old baby had a wonderful time. The complimentary travel photography was also well done. The guest experience colleague we added on WeChat was very attentive. Overall, it's a great experience, perfect for families with young children.