Select your travel dates to check room availability
We Price Match
1 night
Vienna Hotel (Shenzhen Dongmen Old Street) Guest Reviews
4.6/5
Very Good
1420 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(1420)
Positive reviews(1347)
Reviews with photos/video(133)
Classy environment(114)
Easy to get around(75)
Friendly front desk staff(67)
Convenient for shopping(58)
Many amenities(49)
Close to metro(30)
Stayed multiple times(11)
Perfect for business trips(7)
Negative reviews(73)
Wan Shin Citykarting
Deluxe Room (2 beds)
Checked in Apr 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Apr 23, 2024
Good to stay , clean room , near shopping mall
Response from Property: Dear guest, hello~ Xiaowei is very happy to see your praise for Dongmen Old Street Store! Xiaowei is very happy to receive your affirmation, and we are more motivated to continue working hard. We sincerely look forward to your choice again. All the hotel staff are waiting for your visit~
Tyrone Ng
Superior Queen Room
Checked in Aug 2023
Business travelers
2 Reviews
4.2/5
Very Good
Posted on Aug 15, 2023
The hotel services have great hospitality. The location of the hotel is very closed the shipping hotspot|
Response from Property: Dear customer, hello! Thank you for your stay. I am very glad to see your praise of the hotel's service quality and your recognition of our work! We will make persistent efforts and strive to get your five-point praise next time. The hotel is adjacent to Dongmen Pedestrian Street and 1234 Shopping Center, where you can eat, drink and have fun. The room is cleaned and disinfected every day, and every guest is changed. It is equipped with big health brand mattresses, big health sleeping pillows, and high-woven cotton bedding. We hope to provide you with a high-quality sleep experience. At the same time, we will provide high-quality services to our guests. We look forward to your next visit!
Guest User
Deluxe Room (2 beds)
Checked in Jun 2024
Family
1 Reviews
3.7/5
Posted on Jul 2, 2024
the room not bad but the location is bad
Guest User
Standard Queen Room
Checked in May 2023
Business travelers
34 Reviews
5.0/5
Outstanding
Posted on May 7, 2023
Amazing place and amazing service. A good place stay and lot of great food nearby
MEHTA
Standard Queen Room
Checked in Mar 2023
Business travelers
2 Reviews
3.7/5
Posted on Apr 19, 2023
Decent hotel with access to metro. Approx 10 min walk....small and good hotel for short trips
Guest User
Superior Queen Room
Checked in Sep 2022
Business travelers
48 Reviews
1.0/5
Posted on Oct 12, 2022
Not at all worth
Response from Property: Hello dear guests! Thank you for staying in our hotel and for your evaluation of us. We are very sorry that we were not able to satisfy you this time. We will improve our service and hygiene quality so that every customer can be satisfied. We apologize for our shortcomings. We will work hard to make corrections and improvements. The hotel is adjacent to Dongmen Pedestrian Street and 1234 Shopping Center, where you can find everything you need to eat, drink and have fun. At the same time, we provide guests with high-quality services. We welcome you to experience it next time. Our store is located in the center of Dongmen Old Street, with a strategic location. The hotel also prepares sleeping spray, eye masks, and small samples of facial cleanser, facial cream, We are waiting for supplies for your use. Thank you again for your patronage of the hotel. We look forward to visiting again!
Guest User
Superior Queen Room
Checked in Sep 2024
Other
78 Reviews
3.2/5
Posted on Sep 8, 2024
1. About eight minutes from the subway station
2. There is an extra bottle of Coke in the room that has been drunk.
3. There is serious water leakage in the bathroom when taking a shower.
4. The room should not be more than 18 square meters
1. About eight minutes from the subway station
2. There was an extra bottle of Coke in the room that had been drunk.
3. There is serious water leakage in the bathroom when taking a shower.
4. The room is smaller than 18 square meters
Original TextTranslated by Google
Response from Property: Hello, dear guest, Xiaowei feels guilty for bringing you a bad experience. We have immediately reported the problem you mentioned to our superiors and formulated a rectification plan. Xiaowei looks forward to your next experience and will check whether we have corrected it. . If you have any questions during your stay, please contact the front desk or the duty manager. Xiaowei will do his best to satisfy you. All the staff of Vienna Hotel Dongmen Laojie Branch welcome you to visit again~
Guest User
Standard Queen Room
Checked in Sep 2024
Business travelers
19 Reviews
5.0/5
Outstanding
Posted on Sep 12, 2024
The service at the Dongmen Old Street store is still so warm and thoughtful. I often stay here and it is worth recommending! The service at the Dongmen Old Street store is still so warm and thoughtful. I often stay here and it is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest, hello~ I am flattered by your praise for the Vienna Dongmen Old Street Store, and I am more determined to provide you with a home-like service concept. I hope that I can provide you with quality service again during your stay. I hope you will come home often to visit me~
Kangdaye
Standard Queen Room
Checked in Aug 2024
Solo travelers
9 Reviews
5.0/5
Outstanding
Posted on Aug 10, 2024
The lady at the front desk has a very good attitude.
The manager arrived in advance.
The manager was nice, nice and friendly.
Hygienic, very good.
Facilities, good
The environment is good. It is most convenient to go to Dongmen Street.
Service, 5 stars.
Original TextTranslated by Google
Guest User
Deluxe Room (2 beds)
Checked in Jul 2024
Family
30 Reviews
5.0/5
Outstanding
Posted on Jul 13, 2024
The front desk service is very enthusiastic, the room is very clean, there is a tea machine in the lobby, very considerate service, the location of the hotel is very convenient for travel, recommended to stay!!!
Original TextTranslated by Google
Response from Property: Dear guest, hello~ Seeing your satisfactory comments about the Dongmen Old Street store is the happiest gift for Xiaowei. Xiaowei will not let you down and will keep working hard. If you feel that the accommodation, travel, food, drink and entertainment here can also bring you happiness, Xiaowei will always be here waiting for your next stay and provide you with quality service again!
Guest User
Standard Queen Room
Checked in Jul 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Jul 4, 2024
The hotel is clean and hygienic. We came here for fun. It was our first time staying in this hotel. The lady at the front desk upgraded our room type for free, which gave us a better stay experience. We were very satisfied. In addition, there was a treasure box at the front desk, which had makeup remover wipes and facial cleansers for girls. People with light sleep can also ask them for earplugs and eye masks. Overall, I was very satisfied.
Original TextTranslated by Google
Response from Property: Dear guest, hello~ I am deeply moved to see your praise for the Dongmen Old Street store. The high rating you gave me makes me feel like I have seen the dawn and have a direction to move forward. It also encourages us to devote our heart to it. I look forward to you coming home often. Love you❤
Guest User
Superior Queen Room
Checked in Jun 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Jun 25, 2024
The front desk ladies I met several times were very smart and provided excellent service. The room was clean and hygienic, the shower was very comfortable, and the king-size room I booked was upgraded to a deluxe king-size room. Although I was worried about the noise when entering Dongmen Old Street, the hotel is located at the back of the street and it is not noisy at all. The breakfast is a set meal option from a cooperating chain restaurant, which is much more professional than most self-operated breakfast restaurants, and the taste is quite fragrant, and the portion is more than enough!
Original TextTranslated by Google
Response from Property: Dear guest, hello~ Seeing your satisfactory comments about the Dongmen Old Street store is the happiest gift for Xiaowei. Xiaowei will not let you down and will keep working hard. If you feel that the accommodation, travel, food, drink and entertainment here can also bring you happiness, Xiaowei will always be here waiting for your next stay and provide you with quality service again!
Guest User
Deluxe Room (2 beds)
Checked in Jun 2024
Travel with friends
8 Reviews
2.2/5
Posted on Jun 26, 2024
The room facilities are old and simple, the TV is broken, the phone is broken, and the hygiene is very poor. It is very close to Dongmen Pedestrian Street. I wanted to stay for one night, but I couldn't stand the hair on the carpet and the toenails on the sofa! It doesn't match the hotel charges.
Original TextTranslated by Google
Guest User
Deluxe Room (2 beds)
Checked in Jun 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Jun 20, 2024
I really like the Vienna decoration style, warm colors, the hotel is clean and tidy, there is no odor, the service attitude is very good, the location is also very good, just a few steps to Dongmen Commercial Street, it is very convenient to eat and drink here. Recommended
Original TextTranslated by Google
Response from Property: Dear guest, hello~ Seeing your satisfactory comments about the Dongmen Old Street store is the happiest gift for Xiaowei. Xiaowei will not let you down and will keep working hard. If you feel that the accommodation, travel, food, drink and entertainment here can also bring you happiness, Xiaowei will always be here waiting for your next stay and provide you with quality service again!
Lanselimaobaikoudai
Standard Queen Room
Checked in May 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on May 26, 2024
It's very close to the Old Street Pedestrian Street. It feels like it's just downstairs. I checked out 20 minutes late but no one called to urge me. When I went downstairs to check out, Miss Peng at the front desk gave me a small gift💝
Original TextTranslated by Google
Response from Property: Dear guest, hello~ I am flattered by your praise for the Vienna Dongmen Old Street Store, and I am more determined to provide you with a home-like service concept. I hope that I can provide you with quality service again during your stay. I hope you will come home often to visit me~