Xinmao Garden Hotel (Shenzhen North Railway Station) Reviews

Response from Property: Thank you for your thoughtful feedback, Baozi! I am so happy to be praised for the convenient transportation. The carpet has been put on the "renovation schedule". Next time you stay here, I guarantee you will feel like you are walking on clouds!

Response from Property: 您好！感謝您對我們酒店服務與地理位置的高度稱讚！得知您滿意，我們深感榮幸。關於早餐選擇，您的建議十分寶貴。我們已將其反饋給餐飲團隊，後續會豐富餐品，增添各地特色美食、健康輕食，從熱菜到甜品，為您打造多元選擇。下次光臨，定會讓您眼前一亮。期待您再次下榻，我們會持續優化，用更貼心的服務、更豐盛的早餐，為您帶來無與倫比的入住體驗，不負您的認可與支持。

Response from Property: 尊敬的賓客: 您好！非常感謝您入住酒店並給予高度的評價，酒店每一個板塊都在不斷 努力，要求更加精細、及時的服務每一位到店賓客，很高興看到您對我們工作的認可， 我們懷揣着您的這份信任，將不斷進取時刻準備着給每一位賓客帶來優質的服務，期待 您的再次光臨！

Response from Property: Dear customer, thank you very much for your stay. Your opinions are very important to us. We have fed back the issues you mentioned to the relevant departments for rectification. Regarding the insufficient facilities in the children's room, we will increase the children's supplies accordingly; regarding the breakfast issue , we will enrich breakfast supplies to give guests a better experience. We sincerely hope to have the opportunity to welcome you to our hotel again in the future so that we can provide you with better service

Response from Property: Thank you for your choice and positive feedback. Welcome back again. Wishing you happiness every day

Response from Property: 感謝您的5分好評，鑫茂始於酒店而不止於酒店，我們發自心把客户的服務作為我們所有工作的核心。希望每次都能帶給您不一樣的體驗，期待您的下次入住。

Response from Property: Thank you for your good review! We are glad that you are satisfied with the location, service and environment, and we look forward to bringing you a good experience next time.

Response from Property: 哇！被誇得 “臉紅心跳” 啦～😆 能讓您住得舒心超開心！歲月雖給設施添了 “故事”，但品質絕不掉線！等您下次來，咱們再續這份美好呀！

Response from Property: 感謝寶子超用心的誇誇！我們的炒麪已驕傲到 “翹尾巴”～免費穿梭車 24 小時在線，下次來，咱們直接 “嗖” 地接您到門口！

Response from Property: Dear guests: Hello! We are honored to be chosen by you on your business trips many times! Front desk 09 staff has always maintained a warm and professional service attitude to provide every guest with a high-quality stay experience. He will be very encouraged to receive your recognition. We are also very pleased with your overall satisfaction with the hotel, which motivates all staff to keep moving forward. To repay your support, next time you stay, we will upgrade you to the executive floor for free so you can enjoy a quieter environment and exclusive benefits. We look forward to your visit again and will provide you with impeccable service every time in the future. I wish you good work and a happy life!

Response from Property: Dear guests: Hello! We are delighted to receive your favorable comments! Front desk 09 has always adhered to the concept of efficient and enthusiastic service, and actively asked about your stay experience, just to ensure that you are comfortable every moment in the store. The rich and varied breakfast is also the result of our careful preparation. We are very pleased to make your stay comfortable. Your recognition means a lot to us. We will continue this dedication and motivate all employees to continuously improve our services. We sincerely look forward to your visit again next time, and will present you with a better experience every time in the future. May your life be filled with sunshine and everything goes well!

Response from Property: 尊敬的客人：您好！非常感謝您對酒店環境與早餐的稱讚，能得到您認可，我們深感榮幸。關於外國客人連接 Wi-Fi 困難的問題，我們已留意到。目前正安排技術人員優化網絡設定，計劃增添多語言的 Wi-Fi 連接指南，讓連接更便捷。酒店臨近火車站，出行便利，希望能持續為您提供方便。再次感謝您的反饋，期待您下次入住時，能享受到更完善的服務，也歡迎您的外國友人一同前來體驗 。

Response from Property: Dear guest: Hello! Thank you very much for your high praise for the front desk staff 06! Free room upgrade, free breakfast and reserved room are all small actions we take to provide you with an experience beyond your expectations. We are very pleased that the front desk staff 06 can make you feel caring and thoughtful. We always put the needs of our guests first and strive to be perfect in every aspect of our service. Your recognition inspires us to keep moving forward. In the future, we will continue to strengthen our service quality and enrich our service content. We look forward to your visit again. We will welcome you with more enthusiastic and thoughtful service, add more beautiful memories to your journey, and wish you a happy life and all the best!

Response from Property: 尊敬的客人：您好！得知您對酒店服務和衞生的認可，我們倍感欣慰！09 號同事始終秉持 “用心服務” 的理念，根據您的需求靈活調整餐飲安排，贈送早餐衹為讓您開啟美好一天。客房團隊始終以嚴苛的衞生標準維護每間客房，確保 “一客一換” 的高品質體驗。您的肯定是對我們最大的鼓舞，後續我們將持續優化服務流程，如根據賓客需求靈活調整餐飲安排、加強客房細節清潔，讓每位客人都能收穫 “賓至如歸” 的旅居體驗。期待再次為您服務，祝您生活愉快，萬事順遂！