Parkgevn Hotel (Shenzhen Railway Station Luohu Port)

Parkgevn Hotel (Shenzhen Railway Station Luohu Port) Reviews

Parkgevn Hotel (Shenzhen Railway Station Luohu Port)

2F, Building 6, Luohu Building, Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001, ChinaView Hotel Details
Parkgevn Hotel (Shenzhen Railway Station Luohu Port)
Parkgevn Hotel (Shenzhen Railway Station Luohu Port)Parkgevn Hotel (Shenzhen Railway Station Luohu Port)Parkgevn Hotel (Shenzhen Railway Station Luohu Port)
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Parkgevn Hotel (Shenzhen Railway Station Luohu Port) Guest Reviews

4.4/5
1260 Reviews
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(1260)
Positive reviews(1216)
Reviews with photos/video(711)
Friendly front desk staff(202)
Easy to get around(167)
Convenient location(155)
Classy environment(111)
Many amenities(69)
Close to metro(63)
Good Internet(12)
Stayed multiple times(10)
Negative reviews(42)
RobGZ22
City View Delicate Double Bed Room With Hotel-Provided Self-Service Laundry
Checked in Dec 2024
Couples
91 Reviews
3.7/5
Posted on Jan 11, 2025
A short walk from Louhu metro, and with some interesting shops on the street. However, the amenities were bare-bones and the lack of soundproofing was a problem.
Response from Property: 親愛的槿寶,您好,首先非常抱歉沒有給您提供滿意的入住體驗,我們已經將問題反饋相關部門同事,針對此相關問題酒店會加以整改。我們酒店真誠的對待每一位顧客的意見與建議,我們願在您的關注中成長,期待您下次入住再次為您服務,祝您生活愉快~
B leung
Boutique Queen Room
Checked in Aug 2023
Couples
27 Reviews
5.0/5
Outstanding
Posted on Oct 3, 2023
Very convenient, walking distance to Lo Wu station Clean and tidy
Response from Property: Dear Jinbao, thank you very much for choosing and staying at Baijin Hotel! Our aim is to provide every guest with consistent high-quality butler service and comfort, safety and cost-effective solutions to meet your requirements and expectations. I believe that with your support, we will continue to improve the hotel's service concept and quality to ensure that you are always smiling every time you travel. We sincerely look forward to your visit again!
Guest User
Boutique Queen Room
Checked in Jul 2023
Family
25 Reviews
3.7/5
Posted on Aug 8, 2023
I booking 2 night first night room not in good condition !staff promise change other room for 2nd night
Response from Property: 親愛的槿寶,感謝您入住柏槿酒店並利用寶貴的時間告知我們您的入住體驗,我們一直致力於為每一位客人提供更好的服務。關於您反饋酒店房間問題,酒店有不同的房型可提供給客人選擇,如您下次在房型安排上有任何問題,請您隨時與大堂經理聯繫,我們一定盡最大可能為您安排合適的房間,真誠期待您下次光臨,祝您生活愉快~~
Guest User
Boutique Queen Room
Checked in Jun 2023
Family
3 Reviews
3.2/5
Posted on Jul 24, 2023
Good location. Price reasonable but room a little bit dirty
Response from Property: 親愛的槿寶: 看到您如此喜愛小槿,小槿真的好開心呀,此時此刻柏槿想要給您寫一封情書,用七十年代的牛皮紙包住,只是簡單的陳述天氣、季節,然後再慢慢告訴您,柏槿是真的喜歡您,您知道您和星星有什麼區別嗎?星星是在天上,而您在柏槿的心裏,夜闌卧聽風吹雨,鐵馬是您,冰河也是您,期待您跟您朋友下次的大駕光臨!
Guest User
City View Delicate Double Bed Room With Hotel-Provided Self-Service Laundry
Checked in Jan 2023
Other
145 Reviews
4.5/5
Great
Posted on Feb 10, 2023
In good location and the facilities are in good condition. However you can always hear the noise from other rooms or corridor.
Response from Property: 親愛的槿寶:感謝您的入住,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。再次感謝您給予小店的5星好評,小店不會讓你失望喲,真誠期待您的再次光臨! 祝您生活愉快~工作順利
Guest User
Boutique Queen Room
Checked in Sep 2024
Family
1 Reviews
2.7/5
Posted on Oct 26, 2024
In terms of location: It is very convenient, close to Luohu Pass, Carina Plaza and Jinguanghua. It is very convenient for eating, drinking and traveling. Regarding the size of the hotel: it can only be said to be average, and there can be no requirements. Cp value: quite reasonable. It can’t exceed RMB 300 on weekdays. But when it comes to hygiene: don’t talk about it!!! But there is one thing that puzzles me. When I booked a room on Trip.com, it was a city view room. When I checked in, the lady at the front desk said that I could only get a small windowless room online! 1!
Original TextTranslated by Google
Response from Property: Dear Jinbao, I am very sorry to bring you a bad experience. Since the double bed has been booked in advance that day, we cannot arrange a room with a window. I am deeply sorry. Regarding hygiene, we strictly supervise the hygiene of guest rooms. We look forward to your next visit and giving us a chance to apologize.
Guest User
Elegant Queen Room
Checked in Jan 2024
Other
10 Reviews
1.0/5
Posted on Feb 17, 2024
The floor was covered with hair, and it felt like it had been there for a long time. It was probably because I was too tired that day and didn’t have the energy to change it. The price is close to 300 yuan, and it feels like staying in a 50 yuan guest house.
Original TextTranslated by Google
Response from Property: Dear Jinbao, hello! We are very sorry to see your feedback. This is an oversight on our part. We need to treat every detail more seriously and will treat the guests' affairs as our own. If you are not satisfied with the cleanliness of the room, you can Call the front desk staff as soon as possible to upgrade or change rooms for you. We will humbly accept your opinions. We hope you can come to the hotel again to witness our progress. I wish you a happy life and smooth work~
Guest User
Elegant Queen Room
Checked in Jul 2024
Solo travelers
1 Reviews
1.0/5
Posted on Sep 3, 2024
I have stayed here every time before, even for a long time. I don’t know why recently. The service at the front desk is very poor and unprofessional. The facilities are also poor. Even after changing three remote controls for the TV, it doesn’t work. It’s also very noisy outside. I will never stay here again. Coming.
Original TextTranslated by Google
Response from Property: Dear Jinbao: I'm very sorry to hear that your stay experience this time was so bad! First of all, thank you for always choosing to stay with us, even for a long time. This is a great trust and support for us. We will take the issue of poor and unprofessional front desk service seriously, strengthen employee training and management, improve service quality, and ensure that every customer can feel our enthusiasm and professionalism. Regarding facility issues, we will immediately inspect and repair TVs and other facilities that may have problems to ensure they are functioning properly. We are really sorry that you encountered a situation where even three remote controls failed to work. Regarding the problem of noise outside, we will actively take measures, such as strengthening sound insulation, etc., to try our best to create a quiet and comfortable accommodation environment for you. We deeply apologize to you again and hope you can give us a chance to improve. We look forward to your visit again and believe that you will be satisfied next time! Wish you a happy life!
Anonymous User
Elegant 2-bed Room
Checked in Dec 2023
Travel with friends
1 Reviews
2.2/5
Posted on Jan 11, 2024
A particularly bad experience. There was a big cockroach in the room🪳, and then the room smelled very loud, smelling like sewerage. I was really speechless.
Original TextTranslated by Google
Response from Property: Dear Jinbao, hello! Thank you very much for choosing and staying at Baijin Hotel Railway Station Luohu Port Branch! We have received your check-in feedback. We sincerely apologize for the unpleasant experience you had during your stay. You mentioned that there are cockroaches in the room. The hotel sanitation will kill them one after another, and the bed sheets and quilt covers will be removed after each guest. For cleaning, the room is also equipped with aromatherapy. If you are not used to the smell of this aromatherapy, you can call the front desk to inform the room staff to help you remove it and ventilate it to ensure smooth air flow. At the same time, the hotel will conduct a detailed investigation into this incident to ensure our service. standards and improve upon our deficiencies. Finally, we invite you to continue to support the hotel and test our continuously improving services. We sincerely apologize to you again and look forward to your next visit, thank you!
Guest User
Elegant Queen Room
Checked in May 2024
Solo travelers
2 Reviews
1.0/5
Posted on Jun 17, 2024
The soundproofing is not good. You can hear people talking and walking outside. I was woken up by an electric drill at 8 o'clock in the morning. No advance notice was given. No compensation will be given.
Original TextTranslated by Google
Response from Property: Dear Jinbao, hello, I am very sorry to bring you a bad experience. Our hotel will take your feedback very seriously. This is an oversight in our work. We need to treat every detail more seriously and carefully. We will treat the guests' affairs as our own. We will accept your opinions humbly. We hope you can visit the hotel again to witness our progress. I wish you a happy life and smooth work~
Guest User
Elegant Queen Room
Checked in May 2024
Business travelers
1 Reviews
1.0/5
Posted on Jun 24, 2024
This time I felt very bad, noise and mosquitoes, I thought I would just stay here next time. As a result, they kept harassing customers to get good reviews!
Original TextTranslated by Google
Response from Property: Dear customer: Hello! First of all, we sincerely apologize for the bad experience you had during your stay with us. I heard that you mentioned the noise and mosquito issues. This is a serious omission in our service. We will immediately conduct a comprehensive inspection and improvement to ensure that similar situations will not occur again in the future and provide other customers with a more comfortable accommodation environment. Regarding the constant harassment of you asking for positive reviews, this is a serious mistake on our part. Our original intention was to continuously improve the quality of service through positive reviews, but the methods and methods obviously went very wrong and caused you trouble. We are really sorry. . We will carry out serious criticism and training for relevant staff to prevent this kind of situation from happening again. At the same time, in order to express our sincerity, we are willing to provide you with certain compensation or discounts, hoping to make up for the unpleasantness this time has brought to you. We would like to express our sincerest apologies to you again and look forward to having the opportunity to serve you again so that you can feel our real changes and progress.
Piaoguodefuyun
Boutique Queen Room
Checked in Sep 2023
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Oct 18, 2023
The room is comfortable. The service attitude of Xiao Gao at the front desk is very good. I feel at home. I will stay here again.
Original TextTranslated by Google
Response from Property: Dear Jinbao, hello! Thank you for taking your precious time to review your sincere review of Baijin Hotel Railway Station Luohu Port Branch. Xiaojin is very happy to see your praise for the hotel service. Your recognition is the most cherished compliment for Xiaojin. First-class accommodation environment and high-quality service are our consistent goals and pursuits, as well as bringing comfort to our guests. And feel refreshed! Your support and encouragement are our biggest driving force for continuous improvement and progress. We look forward to serving you again
Guest User
Elegant Queen Room
Checked in Aug 2023
Couples
2 Reviews
1.5/5
Posted on Sep 19, 2023
1. The facilities showed that there was a washing machine. When we arrived at the store, the washing machine was broken, the elevator was broken, and the stairs were difficult to walk. I was discouraged from bringing my luggage, so I finally checked in reluctantly. 2. The toilet door is broken and cannot be closed tightly or fully opened. There is no carpet between the toilet and the master bedroom. It looked okay before moving in, but after I checked in, it was a mess after just washing my face and so on. After the door is closed, there is a vertical crack that is light-transmitting, facing the bed. It is hard to say whether the outside can see into the room. 3. After moving in, a rash broke out on my hands. The areas covered by clothes were fine, but the areas not covered by clothes were covered in rash. Follow-up: I went to the hospital in Wuhan and it was a contact allergic rash. The above situation is not exaggerated. Look at the picture yourself. 4. Called the front desk to inquire about the situation and asked for a solution or advice. The only answer was that there was a pharmacy nearby, but the location of the pharmacy was not specified. But the situation In an emergency, I could only take out and buy anti-allergy tablets. Finally, I found out that there is a drug store across the road from the hotel and just a little bit round the corner. I was very angry.
Original TextTranslated by Google
Response from Property: Dear Jinbao, hello! Thank you for your stay. We have always paid attention to the guest's experience during their stay, and at the same time actively improved the professional level and service standards of the hotel. We are sorry that we are still not perfect in some aspects. We will improve our shortcomings and continue to make progress. We attach great importance to your feedback and suggestions and will strengthen the training of front-line employees. We hope that you will have a brand new feeling when you check in next time. We sincerely look forward to seeing you again. Come and wish you good luck with your work. Have a happy life~~
Guest User
Boutique Queen Room
Checked in Jan 2024
Solo travelers
9 Reviews
2.5/5
Posted on Feb 29, 2024
On the day of check-in, the room aunt did not have any staff, and it was not possible to check into the reserved room until around 7:30. After taking a shower in the first room, I found that the machine outside was very noisy, so I changed to the second room. Originally, the hotel planned to charge a cleaning fee. , but later the manager waived the cleaning fee for special reasons. When I took a shower the next day, I found that the hair in the bathroom had not been cleaned, and the shower gel and shampoo had not been replaced. The check-in experience was poor. I hope it can be improved in the future.
Original TextTranslated by Google
Response from Property: Dear Jinbao, hello! Thank you for staying at Baijin Hotel Railway Station Luohu Port Branch. We are very sorry to learn that you had an unpleasant experience during your stay at the hotel. We are deeply sorry for this. In this regard, we will notify the relevant departments to make adjustments. Regarding the guest room hygiene issues you mentioned, we will definitely strengthen guest room training. We are also grateful for your feedback. We will always keep this in mind in the process of improving guest experience. Sincerely looking forward to your visit again!
Guest User
Boutique Queen Room
Checked in Jul 2023
Travel with friends
1 Reviews
2.7/5
Posted on Aug 19, 2023
There were cockroaches on the bed and on the floor. I was woken up by the vacuum cleaner early in the morning.
Original TextTranslated by Google
Response from Property: Dear Jinbao, first of all, we are very sorry for not providing you with a satisfactory check-in experience. We have reported the problem to colleagues in the relevant departments, and the hotel will rectify this related problem. Our hotel sincerely treats every customer's opinions and suggestions. We are willing to grow with your attention. We look forward to serving you again next time you stay. I wish you a happy life~