Lavande Hotel (Shenzhen Longgang Henggang Metro Station)

Lavande Hotel (Shenzhen Longgang Henggang Metro Station) Reviews

Lavande Hotel (Shenzhen Longgang Henggang Metro Station)

No.1 Maosheng Road (Zhijian Shidai Plaza), Longgang District, Shenzhen, Guangdong, ChinaView Hotel Details
Lavande Hotel (Shenzhen Longgang Henggang Metro Station)
Lavande Hotel (Shenzhen Longgang Henggang Metro Station)Lavande Hotel (Shenzhen Longgang Henggang Metro Station)Lavande Hotel (Shenzhen Longgang Henggang Metro Station)
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Lavande Hotel (Shenzhen Longgang Henggang Metro Station) Guest Reviews

4.6/5
Very Good
1315 Reviews
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1315)
Positive reviews(1268)
Reviews with photos/video(365)
Easy to get around(133)
Awesome amenities(127)
Large rooms(97)
Friendly front desk staff(94)
Close to metro(94)
Many amenities(88)
Many dining options(68)
Stayed multiple times(21)
Negative reviews(47)
Boledi
Deluxe Double Room
Checked in Mar 2023
Family
10 Reviews
4.7/5
Amazing
Posted on Apr 3, 2023
Good service and friendly staff. They took their time to call and explain that I've forgotten something in the hotel even though my Chinese language proficiency is limited. I also loved that they had a charger that you can use, even though it needs to be paid. Room service was excellent
Response from Property: Thank you for your feedback! I am very happy that you have had a pleasant holiday at the hotel. Your comments are an affirmation and encouragement of our best service. I look forward to your coming again!
Guest User
Deluxe Room (2 Beds)
Checked in Jul 2023
Travel with friends
3 Reviews
4.0/5
Very Good
Posted on Oct 17, 2023
Good bargain, but much room for improvements in terms of hygiene
Guest User
Deluxe Room (2 Beds)
Checked in May 2024
Business travelers
5 Reviews
3.7/5
Posted on May 22, 2024
Good.
Pokemonjojo
Superior Double Room (No window)
Checked in Jul 2024
Solo travelers
11 Reviews
3.5/5
Posted on Jul 14, 2024
This group has been there many times and can't say there are any major issues. This time there was a bit of an episode, I stayed for two nights. I went out for a walk at noon the next day. When I came back, the room card could not open the door. I happened to see the waiter take the employee card so I could get in. When I came back from the concert in the evening, I went to the front desk to ask. She told me that there was no need for the staff to take my card. I went upstairs but the door couldn't be opened. I had to go downstairs to help me with the computer. I suspect she thought I was staying for one night and didn't click "Extend" on the computer, so she asked the staff to take a photo of my card, which was quite troublesome. The remote control of the TV is a bit out of control. The battery should be replaced soon. At this price, I can go again. I hope the hotel can do better.
Original TextTranslated by Google
Response from Property: Hello, your evaluation has been fed back to the relevant departments. In fact, this kind of problem has happened before. Indeed, during busy times, especially when queuing up to check in, our front desk staff will not be so meticulous. Check how many days each person has stayed. Although it has caused you inconvenience, I can only say sorry. When you come over next time, you can inform us in advance and we will arrange an upgrade to a better room for you as compensation. .
Johnlee7
Superior Double Room (No window)
Checked in Jun 2024
Business travelers
20 Reviews
2.0/5
Posted on Jul 12, 2024
When I booked a room at night, I couldn't see the TV in the room. There were no windows in the room. Ctrip booked a 1.8-meter bed and the room was 1.4 meters wide. The room was very stuffy because there were no windows. . . . I can’t watch TV, I can’t watch TV, the point is, because I can’t watch football games. . . .
Original TextTranslated by Google
Response from Property: Hello, our hotel does not have a 1.4-meter bed. There is only one room with a 1.5-meter bed. We do not sell that one to the outside world. It is only used by some people with special needs. There may be problems with the system at that time, so you also booked it. It is very cheap. It is eighty or ninety yuan cheaper than the normal room type. We have received the problem you mentioned about watching football games and will contact our backend maintenance company to add a few channels that can be viewed. We are sorry to give you this. What an experience!
Guest User
Superior Double Room (No window)
Checked in May 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on May 28, 2024
The customer service at the front desk No. 6 was very attentive, the room was very nice, and the washing machine was very convenient. I will come again next time!
Original TextTranslated by Google
Response from Property: Thank you for taking your precious time to write a sincere review of Lavande Henggang Store. High-quality service and comfortable experience are Xiaoli's commitment. Your satisfaction is the greatest affirmation of Xiaoli’s work. Thank you again for your love for Lavande Henggang Store. Xiaoli looks forward to your visit again!
Yaramama
Superior Double Room (No window)
Checked in May 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on May 23, 2024
I chose this store for a business trip. The lady at the front desk was very friendly and the room was clean and comfortable. I especially liked Lavande's bed and pillows, which allowed me, a bed lover, to have a good night's sleep😘The hotel has a free parking lot, so I don't need to drive. The hotel is also very close to the subway station. There are many restaurants nearby. I will continue to choose next time.
Original TextTranslated by Google
Response from Property: Thank you for taking your precious time to write a sincere review of Lavande Henggang Store. High-quality service and comfortable experience are Xiaoli's commitment. Your satisfaction is the greatest affirmation of Xiaoli’s work. Thank you again for your love for Lavande Henggang Store. Xiaoli looks forward to your visit again!
Zhuligunzan
Superior Double Room (No window)
Checked in Apr 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Apr 16, 2024
Stayed for three days. Very satisfied. Especially the room was very big. It was the first time I stayed in such a big room at this price. The air conditioning in the room was also very good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you! Thank you for your support and care for us!
Anonymous User
Superior Double Room (No window)
Checked in Mar 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Apr 2, 2024
The environment is good and the 44 service is very good. It is recommended to stay here.
Original TextTranslated by Google
Response from Property: Thank you for taking your precious time to write a sincere review of Lavande Henggang Store. High-quality service and comfortable experience are Xiaoli's commitment. Your satisfaction is the greatest affirmation of Xiaoli’s work. Thank you again for your love for Lavande Henggang Store. Xiaoli looks forward to your visit again!
Guest User
Business Double Room
Checked in Mar 2024
Business travelers
1 Reviews
1.5/5
Posted on Mar 3, 2024
Hotels don't dare to take out towels with holes and use them. I've seen that in this hotel. This is not over yet. Yesterday the weather was only 11 degrees, and his house had no hot water. There was no hot water all the time. What's the reason? It was because many people in the hotel were using hot water and could not supply it. This once again refreshed my understanding. The reason why the hotel has no hot water is because there are so many people. I hope people from all over the country can help his family and not increase their burden. If that day comes to summer, it will harm his hotel because there are many people without air conditioning.
Original TextTranslated by Google
Response from Property: On such a cold day, the lack of hot water is even worse. Looking back now, my heart is full of sadness. It was an unforgettable night. Xiaoli and I were extremely tormented and felt sorry for our dearest guests! We are deeply sorry for the inconvenience caused by not being able to perform maintenance in time! Xiaoli will spend some time feeling guilty about this. . . Do some self-reflection. The hot water problem has been solved, and the towels have been reported to the relevant departments to take responsibility for the individual. Thank you for not hesitate to tell us what was wrong with us! I once again express my deep apologies for the inconvenience caused to you by the poor work, and thank you my dear guest!
jzbzhan
Superior Twin Room(No window)
Checked in Feb 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Feb 26, 2024
I stayed here for two days on business. Overall, it’s worth the price. The room has everything. It was quite quick. Here are a few photos I took.
Original TextTranslated by Google
Response from Property: Thank you for taking your precious time to write a sincere review of Lavande Henggang Store. High-quality service and comfortable experience are Xiaoli's commitment. Your satisfaction is the greatest affirmation of Xiaoli’s work. Thank you again for your love for Lavande Henggang Store. Xiaoli looks forward to your visit again!
Guest User
Deluxe Family Room
Checked in Feb 2024
Family
16 Reviews
4.2/5
Very Good
Posted on Feb 23, 2024
The staff at this hotel are friendly, there are many restaurants nearby, and there is a parking lot underground, which is very cost-effective.
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Response from Property: Thumbs up for all the above views~ All the warm and considerate services are designed to make you feel more warmth when you are on the road. However, it is still a bit sad that I did not get your 5-point praise. I will give it a try next time. A warm five points from Li~
Anonymous User
Deluxe Double Room
Checked in Feb 2024
Business travelers
11 Reviews
5.0/5
Outstanding
Posted on Feb 19, 2024
The room is very clean, the environment is very good, and the service is very considerate111
Original TextTranslated by Google
Response from Property: Thank you for taking your precious time to write a sincere review of Lavande Henggang Store. High-quality service and comfortable experience are Xiaoli's commitment. Your satisfaction is the greatest affirmation of Xiaoli’s work. Thank you again for your love for Lavande Henggang Store. Xiaoli looks forward to your visit again!
Guest User
Superior Double Room (No window)
Checked in Mar 2024
Travel with friends
21 Reviews
5.0/5
Outstanding
Posted on Apr 3, 2024
Not bad 4. Recommended to stay here. Very comfortable.
Original TextTranslated by Google
Response from Property: Thank you for taking your precious time to write a sincere review of Lavande Henggang Store. High-quality service and comfortable experience are Xiaoli's commitment. Your satisfaction is the greatest affirmation of Xiaoli’s work. Thank you again for your love for Lavande Henggang Store. Xiaoli looks forward to your visit again!
Guest User
Superior Twin Room(No window)
Checked in Mar 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Mar 30, 2024
3The service is good and the environment is very good
Original TextTranslated by Google
Response from Property: Thank you for taking your precious time to write a sincere review of Lavande Henggang Store. High-quality service and comfortable experience are Xiaoli's commitment. Your satisfaction is the greatest affirmation of Xiaoli’s work. Thank you again for your love for Lavande Henggang Store. Xiaoli looks forward to your visit again!