Reviews of MS LOTUS HOTEL（Shenzhen International Convention and Exhibition Center Store）

Response from Property: Dear Guest, thank you for choosing our hotel for your temporary stay when you were unable to drive due to drinking at a gathering. We are pleased that you appreciated the environment and value of our facilities, and we sincerely apologize for the noise disturbance and unsatisfactory air conditioning experience. We have noted your feedback regarding the room soundproofing, aging facilities, and air conditioning issues and will rectify them immediately. We look forward to providing you with a more comfortable and quiet stay next time. We wish you a pleasant stay!

Response from Property: Dear Guest, we are very sorry for the poor stay you had. We take the issues regarding room cleanliness, musty smell, service, and breakfast very seriously and have immediately taken corrective action, including enhanced cleaning and mold removal, improved service, and higher-quality food. Thank you for your honest feedback. We will strive to improve and look forward to serving you again and providing you with a brand new experience.

Response from Property: 感謝您對美生睡蓮酒店的認可！我們坐落於高品質五星園區內，環境優美、綠化超好，入住舒心又安靜。近500個停車位，快慢充充電樁齊全，停車補能超方便；步行8分鐘到福海西地鐵A出口，前往深圳國際會展中心十分便捷。園區內還有籃球場，更有福海酒樓、來福農莊等美食滿足您的味蕾。吃住出行、休閑運動一站式配齊，期待您再次蒞臨！

Response from Property: 感謝您對美生睡蓮酒店的認可！我們坐落於高品質五星園區內，環境優美、綠化超好，入住舒心又安靜。近500個停車位，快慢充充電樁齊全，停車補能超方便；步行8分鐘到福海西地鐵A出口，前往深圳國際會展中心十分便捷。園區內還有籃球場，更有福海酒樓、來福農莊等美食滿足您的味蕾。吃住出行、休閑運動一站式配齊，期待您再次蒞臨！

Response from Property: 感謝您對美生睡蓮酒店的認可！咱們所在的美生雲谷園區配套十分完善——近500個停車位（含快充、慢充充電樁）讓您停車補能無憂，距福海西A出口僅400米出行便捷；園區內不僅有17家企業營造的活力氛圍，還能在籃球場暢享運動樂趣，更有園區餐廳、來福農家樂、高端海鮮酒樓滿足您不同的味蕾需求。期待您再次蒞臨，邂逅更多舒心體驗！

Response from Property: 感謝您對美生睡蓮酒店的認可！我們坐落於高品質五星園區內，環境優美、綠化超好，入住舒心又安靜。近500個停車位，快慢充充電樁齊全，停車補能超方便；步行8分鐘到福海西地鐵A出口，前往深圳國際會展中心十分便捷。園區內還有籃球場，更有福海酒樓、來福農莊等美食滿足您的味蕾。吃住出行、休閑運動一站式配齊，期待您再次蒞臨！

Response from Property: Dear Guest,We are truly sorry to hear about your unpleasant experience during your stay. We sincerely apologize for the smoke smell in the room, the communication misunderstanding, and especially the inappropriate attitude and behavior of our staff member.It is deeply regrettable that our service did not meet the professional standard we uphold, and we take your feedback very seriously. We have already conducted internal training on communication skills, guest service, and conflict resolution to prevent such incidents from happening again. We will also strengthen our room inspection and non-smoking management to ensure every guest enjoys a comfortable and quiet environment.Thank you for your honest feedback, which helps us improve. We hope to have the chance to welcome you back and provide you with a much better experience.Sincerely,Hotel Management

Response from Property: 感謝您對美生睡蓮酒店的認可！我們坐落於高品質五星園區內，環境優美、綠化超好，入住舒心又安靜。近500個停車位，快慢充充電樁齊全，停車補能超方便；步行8分鐘到福海西地鐵A出口，前往深圳國際會展中心十分便捷。園區內還有籃球場，更有福海酒樓、來福農莊等美食滿足您的味蕾。吃住出行、休閑運動一站式配齊，期待您再次蒞臨！

Response from Property: 感謝您的點贊，酒店所屬園區也非常漂亮哦，有空可以出去走走，酒店免費提供籃球，打打籃球釣釣魚都是非常不錯的！酒店停車位接近500個，大巴位有7個，停車非常方便，酒店離地鐵站也非常近，從園區東門出去衹要200米，園區東門到酒店衹要步行100米。園區內設有多個餐廳，包含粵菜、湘菜、川菜等多種菜系，歡迎您再次光臨！

Response from Property: 感謝您的點贊，酒店所屬園區也非常漂亮哦，有空可以出去走走，酒店免費提供籃球，打打籃球釣釣魚都是非常不錯的！酒店停車位接近500個，大巴位有7個，停車非常方便，酒店離地鐵站也非常近，從園區東門出去衹要200米，園區東門到酒店衹要步行100米。園區內設有多個餐廳，包含粵菜、湘菜、川菜等多種菜系，歡迎您再次光臨！

Response from Property: We truly appreciate your kind feedback! It means a lot to know that our 100 Hong Kong dollars per night offering delivered great value, and that the solo aircon (perfect for summer!) and comfortable bed made your stay enjoyable. Looking forward to hosting you again in the future!

Response from Property: Dear guest, thank you for choosing our hotel. We are very sorry that we did not give you a satisfactory stay experience. If you have any questions during your stay, you can contact the front desk and we will solve them for you. We look forward to your next visit!

Response from Property: 感謝您的點贊，酒店所屬園區也非常漂亮哦，有空可以出去走走，酒店免費提供籃球，打打籃球釣釣魚都是非常不錯的！酒店停車位接近500個，大巴位有7個，停車非常方便，酒店離地鐵站也非常近，從園區東門出去衹要200米，園區東門到酒店衹要步行100米。園區內設有多個餐廳，包含粵菜、湘菜、川菜等多種菜系，歡迎您再次光臨！

Response from Property: 感謝您的點贊，酒店所屬園區也非常漂亮哦，有空可以出去走走，酒店免費提供籃球，打打籃球釣釣魚都是非常不錯的！酒店停車位接近500個，大巴位有7個，停車非常方便，酒店離地鐵站也非常近，從園區東門出去衹要200米，園區東門到酒店衹要步行100米。園區內設有多個餐廳，包含粵菜、湘菜、川菜等多種菜系，歡迎您再次光臨！