Hilton Shenzhen Futian

Super service offered by this hotel, Front Office Jennifer Sung and F&B Nick are mostly helpful in our checkin and dining experience ...thank you We are grateful with the room decoration for my wife 's celebration See photo attached ...

Had a very good trip and will return soon! Candy front desk manager was very sweet, service 100!

The facility was excellent and were invited and upgraded to the executive floor, which complimentary services on beverages and snacks were provided at the executive service floor. We’re really impressed.

the price is ok including breakfast and two tickets. but the swimming pool is not so good as another one in shell where has three interior and exterior pool. also， the service is not so professional and the response from the catering part is slow and not proactive that make the whole impression is not good for the brand name

Wonderful stay! Arrived at the hotel at almost 3, we were greeted by friendly front desk lady. The room wasn’t ready yet so we decided to go for a walk nearby first. John from the Concierge was helping us to store our bags, and he was extremely friendly, introduced us to nearby places to eat and to visit! As we come back to take our bags he remembered and asked us where did we go that afternoon! Was impressed by the care he took of us. The location of the hotel was very convenient, right next to the underground station, which is good as we wanted to go to various places with the train and it saves us so much time! Was confused by the taxi cap arrangement, apparently there’s no cap calling services and we need to get a cap ourselves despite not knowing about the culture, we asked for the help from an employee outside the hotel (probably from valet) but he wasn’t helping much. The hotel room was spacious. Though there was a little bit of dirt mark near the bedside table, everything else feels neat and tidy enough for us to have a restful time. The next day we went to the swimming pool, the reception lady told us it’s mandatory to wear a swim cap to the swimming pool. I wish there were some kind of notice on the website or in the email when we booked, so we didn’t have to buy some swim caps on the spot that don’t fit that well and runs a little bit small even it says it was for adults. We then went to have a breakfast, Jool has been very attentive, paying attention and reacting with great restaurant knowledge, turning our groggy morning to a refreshing one. Tried the seafood soup he suggested, we would not have tried it if it wasn’t for him. But the soup was a pleasant and tasty surprise! Later we went checkout, Nora helped us through it. She was so friendly, accommodating, and sensitive to our needs. The process was super swift and smooth, that I feel like there wasn’t enough time to talk to her (which is a good thing because she was so efficient and nice, really appreciate that!) Glad we stayed at this hotel, had an amazing experience, thank you team and wish to see you again in our next stay!