Atour Hotel (Shenzhen Nanshan Science and Technology Park) Reviews
Atour Hotel (Shenzhen Nanshan Science and Technology Park)
No.1 Kewei Road, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Select your travel dates to check room availability
We Price Match
1 night
Atour Hotel (Shenzhen Nanshan Science and Technology Park) Guest Reviews
4.8/5
Excellent
1371 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(1371)
Positive reviews(1352)
Reviews with photos/video(145)
Delicious breakfast(167)
Friendly front desk staff(97)
Awesome amenities(74)
Would stay again(45)
Convenient parking(35)
Perfect for business trips(20)
Easy to call taxis(13)
Tasty coffee(7)
Negative reviews(19)
Sfan
Elegant Queen Room
Checked in Jul 2024
Solo travelers
3 Reviews
4.7/5
Amazing
Posted on Jul 22, 2024
Good value for money for solo traveler in a comfy bed. Unfortunately it is next to a construction site. And the closest Metro station is not operating. The hotel gave out small amenities to guests (as compensation I believe). Enjoyed the stay so far!
Response from Property: Dear guests, hello! We are very sorry for the inconvenience you have experienced. If you encounter any problems during your stay, please report them to the front desk in time. The hotel is on duty 24 hours a day, and we will try our best to help you solve the problem as soon as possible. Metro Line 13 outside the hotel is under construction from 7:00 to 23:00. It is a municipal project. Duoer is very sorry for the trouble you have caused! Here we also hope that you can give us another chance. Duoer sincerely invites you to stay in the hotel again. We will serve you wholeheartedly and give you a satisfactory and comfortable stay experience! We hope to have the opportunity to provide you with a better service experience in the near future. Looking forward to seeing you again!
Guest User
Elegant Queen Room
Checked in Oct 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Nov 9, 2024
The hotel is clean and located at a convenient locations. Lot of good food around the place. Friendly recipients at the hotel.
Guest User
Executive Double Bed Room-Enjoyment City-View
Checked in Aug 2024
Solo travelers
3 Reviews
4.7/5
Amazing
Posted on Oct 27, 2024
This Atour is slightly smaller compared to other Atour around the area but the rooms are clean and comfortable. The breakfast also has a good selection!
Kelv007
Elegant Queen Room
Checked in Jan 2024
Business travelers
33 Reviews
1.7/5
Posted on Jan 12, 2024
The room is very noisy ….. noise from the construction site beside is horrible. Can’t sleep at night without ear plugs …
Also there is only 1 lift … have to wait very long especially during morning rush hour ….
The shower water pressure is also very low ..
Response from Property: Dear Duoyou, hello, I'm sorry that I didn't bring you a perfect check-in experience. Line 13 outside the hotel is under construction. The construction time is 7:00-23:00, which is a municipal project. If you are not satisfied during your check-in process, you can contact the front desk. We will deal with it for you online 24 hours a day. . The hotel is composed of two irregular buildings, each with an elevator in front and back~ Have a good trip~
Charmond Tsang Chi L
Elegant Queen Room
Checked in Jun 2024
Business travelers
34 Reviews
4.0/5
Very Good
Posted on Jul 1, 2024
location is good. room is clean. Good overall, Will consider come back.
Guest User
Superior Twin Room-Peaceful Night Sleep
Checked in Dec 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 23, 2023
Location was great. Many food around and close to shopping mall.
Response from Property: I am very happy to give you a full five-point praise. Thank you for your support. We will try our best to do better. Atour has always insisted on serving every guest with sincere enthusiasm, so that you can feel it when you walk into Atour. , is to go home: if you have troubles, you can tell us; if you have joy, you can share it with us. Duoduo would like to extend a sincere invitation to you: If you come to Shenzhen again, you must come to Atour!
Kelv007
Elegant Queen Room
Checked in Jan 2024
Business travelers
33 Reviews
3.7/5
Posted on Mar 1, 2024
Great Atour brand .... recommend to stay
王宣勻
Standard Queen Room
Checked in Apr 2023
Couples
1 Reviews
1.2/5
Posted on May 20, 2023
The hotel is terrible! This is probably my worst experience staying a the hotel.
1. Location: it is not convenient as you expect. It takes 10+ mins to walk from the closest metro/subway station.
2. This hotel has only one elevator, and you cannot take the stairs - this is a safety issue.
3. When we were checking in, they said the room will be a bit noisy (which they didn't specify before) due to the recent MTR construction. The noise would be started at 7 am until 11 pm .... We were "recommended" to add an extra fee to change a room to avoid the noise (we did later on).
4. It takes more than 30 mins to complete the check-in. They said that the only scanner for photocopying our ID info was broken, so they were trying to fix it... Meanwhile, nothing was proposed while we had to wait...
5. When we could finally go to our room and rest a bit, we found that the room door can be opened without using the key card, which terrified me. It turns out that the lock was broken. If we didn't test it beforehand, it means that ANYONE can enter our room????????? I cannot imagine what if it happens. We had to spend another half hour explaining to different staff the issue before we got switched room
6. Coming to the other room, a ceiling light was broken and I was afraid the glass would fall down
7. The shower head was covered by water stains. Also, the rooms were not well isolated. When people are drying their hair we could clearly hear from our room
8. Windows AND AC were open when we arrived in the rooms. This is really not environmentally friendly
9. I suspect the many positive reviews of this hotel here are manipulated by the hotel, as we heard at the front desk that there was a customer that the late-check-out fee can be waived if they leave positive reviews for the hotel.
People are nice (but not well-trained), but all the facilities are just way too old and lack maintenance.
Overall, the price DOES NOT justify what it offers. I don't recommend this hotel at all.
Response from Property: Dear little Lord: Hello! First of all, we apologize for the bad stay, due to the construction of the municipal subway near the hotel, the construction time is from 7:00 am to 23:00 am, and there may be noise and dust during the period. We apologize for that! In addition, thank you very much for your feedback, we will definitely review the shortcomings we have done and actively correct them, I hope you can give Xiaoduo a chance to experience again! Looking forward to seeing our progress and change!
RJS174
Elegant 2-bed Room
Checked in Mar 2023
Family
4 Reviews
4.5/5
Great
Posted on Apr 1, 2023
Very helpful staff. Excellent value for money breakfast and nice location for getting around Shenzhen. Eating options were limited but staff will bring delivery to your room. We’d definitely make a return visit if we were in the area.
Response from Property: As your "home on the road", ATOUR aims to provide humanistic, warm and interesting services and advocate neighborhood service. It started at the hotel. Not only in the hotel, do not forget the original intention, always! I hope you pass by the city have a ATOUR, can let you have a warm harbor
Guest User
Jimu Double Bed Room-Minibar Exclusive
Checked in Apr 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Apr 21, 2024
Nice interior design.
Chenyongmiao(YM.Chen)
Jimu Double Bed Room-Minibar Exclusive
Checked in Dec 2023
Business travelers
48 Reviews
5.0/5
Outstanding
Posted on Dec 25, 2023
设施:OK
卫生:OK
环境:OK
服务:OK
TerryKim06
Elegant 2-bed Room
Checked in Feb 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Mar 3, 2024
good enough
Cammylee
Elegant Queen Room
Checked in Dec 2023
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on Dec 10, 2023
very good!
Guest User
Superior Double Bed Room-Peaceful Night Sleep
Checked in Dec 2021
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 7, 2021
young lady at the check-in counter was very helpful, upgraded my room for free. thank you.
Response from Property: Thank you very much for your affirmation! Satisfaction is only the starting point, and surprises you every time you check in. Atour Hotel is a humanities hotel with photography and reading as the theme. The hotel provides you with a laundry room 24 hours a day - dust, gym - sweating, a thousand volumes of books on the first floor - Zhuju only wishes you a more comfortable check-in experience. Yaduo's fresh, simple and quiet style is deeply loved by the majority of Duo friends. Duoer looks forward to your visit to Yaduo Hotel, Keyuan Road, Nanshan Science and Technology Park, Shenzhen again!
Haohaobaba
Superior Double Bed Room-Peaceful Night Sleep
Checked in Oct 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Oct 19, 2024
The overall feeling is pretty good, the room is not small, the sleep is good, it is quiet, and the facilities are as good as before. Keep it up!
Original TextTranslated by Google
Response from Property: Duoer is very excited to be recognized by you. As the saying goes, it is a pleasure to have friends from afar! Not every day may be wonderful, but there are little beauties waiting for you to discover, such as meeting Atour. Your satisfaction is the biggest motivation that Duoer has been pursuing. Duoer will always maintain the best attitude to provide warm service to our friends, and look forward to your stay again!