Shangri-La Hotel, Shenzhen

Several times I forgot to bring a mask to go out. Cassie enthusiastically took me to the front desk to get a mask, and then opened the door for me to let me out. It was really sweet. There is also the warm hospitality of Li Yajie, the staff member, every time I go out, he will greet me and call me a car to pick up my luggage. This is also the case every morning. The good mood of the day comes from the staff of this hotel. There is also Ms. Dou at the front desk. I did not bring the room card at night. She made two new room cards to avoid the use of the new room card. From the lobby road, I went upstairs together to make sure that the room card was OK, and I didn’t need to use it. Going downstairs and then down the lobby, from these small details, we know that the staff here are very attentive and value the guests' time. To be honest, I have stayed in many different hotels, I have also stayed in Shangri-La in different places and countries, and I have never seen services like this one. I still go to the restaurant for breakfast every day, the breakfast is really impeccable Basically, every employee also pays attention to your living habits and gives you the most considerate service.

The hotel has a history of nearly 30 years, and the location is not bad. Next to Luohu Railway Station, there is Line 1 at the gate. The hotel facilities have basically been around for a long time, and the maintenance is basically okay. But the service really needs to be followed up. If it is not a business arrangement here, basically would not choose this hotel.

The air conditioning may be a little too effective. I felt a little cold. I was very satisfied with the other services. I will bargain again.

Geographical advantages, easy food, clothing, housing and transportation, eating, drinking and having fun, hotel management 5 star enjoyment, cleaning, front desk, and other service staff sincere, serious, considerate, very satisfying experience 😊👍👍👍 Room soundproofing needs to be improved

Great old five-star. Although the equipment is a bit old, it is clean and well-equipped. There is also an Internet celebrity swimming pool, which is very suitable for children to play! The restaurant on the second floor is also very good, the taste is very good, although a little expensive! You can continue to stay next time!