Reviews of The Langham, Shenzhen

Response from Property: Dear Guest,We are truly honored and elated to receive your glowing feedback. Your kind words mean the world to us, and we are thrilled that our hotel never fails to meet your expectations. It's incredibly rewarding to know that you love every aspect of The Langham, Shenzhen, from our luxurious spa facilities, including the rejuvenating steam room, to our inviting swimming pools, exquisite restaurants, and the added convenience of the attached mall.Your recognition of our lounge, especially highlighting our 2024 best lounge award, is a testament to the hard work and dedication of our team. We strive to create an exceptional experience for our guests, and it's wonderful that you appreciate the efforts we put into making our lounge a standout feature.We understand that there are many options available when it comes to accommodation, and we are truly grateful that you keep choosing to return to The Langham. It is our pleasure to welcome you back time and time again, and we look forward to continuing to provide you with the highest level of service and luxury.As we celebrate The Langham's 160th anniversary, we have some exciting offerings. Our Palm Court is featuring a special spring-themed afternoon tea in collaboration with a contemporary paper-cutting artist. This delightful experience includes a selection of seasonal pastries, savory snacks, and fine teas, accompanied by exclusive 160th-anniversary limited-edition paper-cutting bookmarks.Thank you once again for your unwavering support and loyalty. We can't wait to welcome you back soon and create more unforgettable memories for you.Best regards,Forest SunGeneral ManagerThe Langham, Shenzhen

Response from Property: Dear Guest,Thank you so much for sharing your wonderful feedback about your stay at The Langham, Shenzhen! We are absolutely thrilled to hear that you found our hotel to be great for families. Creating a warm and welcoming environment for families is one of our top priorities, and we're delighted that we were able to meet your expectations.When you upgrade to our Club rooms, you'll have exclusive access to The Langham Club, a haven of luxury and personalized service. Here, you can indulge in a sumptuous afternoon tea, where an array of delicate finger sandwiches, freshly baked scones with clotted cream and jam, and a selection of fine teas await. As the evening approaches, the Club transforms into a sophisticated space for enjoying pre - dinner cocktails and canapés. The dedicated Club team is on hand to cater to your every need, ensuring a truly exclusive experience with privacy and attentive service.We're also extremely pleased that you enjoyed the Chinese breakfasts in the main restaurant. Our breakfast spread is a culinary journey, featuring a live station where our chefs skillfully hand - pull noodles to create steaming bowls of flavorful beef noodles, rich in broth and tender meat. In addition, you can savor a wide variety of authentic Chinese dim sum, from succulent siu mai to delicate har gow, all freshly prepared and bursting with traditional flavors. Alongside these Chinese specialties, we also offer a diverse range of international favorites, from freshly baked pastries to made - to - order eggs, ensuring there’s something to satisfy every palate.Once again, thank you for your kind words and recommendation. We truly appreciate your support and look forward to welcoming you and your family back to The Langham, Shenzhen in the near future. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Best regards,Forest SunGeneral ManagerThe Langham, Shenzhen

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback regarding your stay at The Langham, Shenzhen. We truly appreciate your kind words about our prime location, warm staff, and the convenience of English - speaking team members. It's delightful to know that our attentive service contributed to a pleasant experience for you.We sincerely apologize for the inconvenience caused by the presence of mosquitoes in your room. This is certainly not up to the standards we strive for, and we have immediately implemented enhanced pest control measures to prevent such issues in the future. Your comfort is of utmost importance to us, and we regret that this aspect detracted from your stay.Regarding your suggestion about adding halal food options to the breakfast buffet, we greatly value this input. We understand the significance of catering to diverse dietary needs and will definitely explore the possibility of including more halal - certified dishes. Your feedback helps us identify areas for improvement and enhance our offerings.Once again, thank you for your constructive criticism and positive remarks. We hope to have the opportunity to welcome you back soon, where we can provide you with an even more flawless and comfortable stay.Best regards,Forest SunGeneral ManagerThe Langham, Shenzhen

Response from Property: Dear Guest,We’re absolutely thrilled to hear that your stay with us was memorable! Thank you so much for choosing The Langham, Shenzhen and showering praise on our Langham Executive King Bed Room and service. Creating a remarkable experience for every guest is at the heart of what we do, and it’s incredibly rewarding to know that we’ve lived up to your expectations.Our culinary team is constantly innovating, and currently, our T’ang Court restaurant is offering an exciting array of new dishes. Rooted in the Michelin - starred legacy of The Langham, Hong Kong, it reimagines traditional Cantonese cuisine with a modern twist. Inside, you’ll find six private dining rooms named after ancient poets, setting a refined and intimate mood. Dishes like our tableside - carved Peking duck, featuring crispy skin and tender meat, and our handmade dim sum, filled with plump, fresh ingredients, are must - tries.We can’t wait to welcome you back! On your next visit, we aim to make your experience even more extraordinary.Warm regards,The Langham, Shenzhen General Manager Forest Sun

Response from Property: Dear guest,Thank you so much for taking the time to share your detailed feedback about your stay with us. We're delighted to hear that you found the hotel's convenient connection to the indoor shopping mall to be a great advantage, and that you thoroughly enjoyed our breakfast buffet as well as the access to The Langham Club on the 22nd floor.We sincerely apologize for the discomfort you experienced with the room temperature. We understand how important it is to have a cozy and comfortable environment, especially during the night. Our engineering team has been immediately informed and will be thoroughly investigating the issue to ensure that the room temperature can be maintained at an appropriate and comfortable level in the future. Your comfort is our top priority, and we're committed to making the necessary improvements.We're glad that overall, you had a pleasant stay with us, and we truly appreciate your understanding and patience. We hope that you will give us another opportunity to serve you better in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best regards,Forest SunGeneral ManagerThe Langham, Shenzhen

Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful experience with us! We're truly delighted that you enjoyed the clean rooms with a great view, as well as the hotel's convenient location next to the shopping mall, teeming with various restaurants.Currently, our T’ang Court, the sister restaurant of a Michelin - starred establishment, has launched a brand - new menu. Our chefs blend traditional Chinese cooking techniques with modern innovation. Dishes like the Braised Abalone with Superior Oyster Sauce and the Steamed Sea Bass with Ginger and Scallions are crafted with the freshest ingredients, promising an unforgettable dining experience.Once again, thank you for your support. We sincerely hope you choose to stay with us again. We’re looking forward to your next visit and providing you with another pleasant experience.Warm regards,The Langham, Shenzhen General Manager Forest Sun

Response from Property: Dear Guest,We are absolutely elated to receive your glowing review! Your kind words mean the world to us and serve as a powerful motivator for our entire team.It brings us immense joy to know that you consider us the best hotel you've likely ever visited. Our staff is committed to delivering top - notch service, and we're thrilled that this commitment resonated with you. The housekeeping team will be overjoyed to hear that their efforts in maintaining a spotlessly clean room were so well - appreciated.Our Italian Executive Chef Alessandro at Palm Court will be delighted to learn that you thoroughly enjoyed his culinary creations. He has poured his heart and soul into crafting a menu that combines the authentic flavors of Italy with a touch of innovation, and your recommendation is a testament to his hard work.The outdoor bar on the third floor is indeed a hidden gem, offering a unique atmosphere where guests can unwind and enjoy a refreshing drink. We're glad you had the opportunity to experience it.We're also extremely pleased that our breakfast exceeded your expectations. Our team takes great pride in curating a diverse selection of high - quality items to start your day off right.We sincerely hope to have the pleasure of welcoming you back soon. If there's anything specific you'd like to see during your next stay, whether it's a special dish at the restaurant or an additional amenity in your room, please do not hesitate to let us know.Best regards,Forest SunGeneral ManagerThe Langham, Shenzhen

Response from Property: Dear Valued Guest,Thank you for sharing your wonderful experience at The Langham. We are delighted to hear that your visit was even better than before and that the family room was perfect for your young child.Your praise for our excellent service is truly heartwarming. It's wonderful to know that Jenny and Fede went above and beyond to assist you with your personal item and kept you informed. The club lounge manager's thoughtful gesture of getting milk for your daughter is a testament to our commitment to personalized service.We are thrilled that you enjoyed the club lounge's incredible offerings and relaxed atmosphere. Your recommendation means a lot to us.We look forward to welcoming you back for more memorable stays. Thank you for choosing The Langham.Warm regards,Forest SunGeneral ManagerThe Langham, Shenzhen

Response from Property: Dear Guest,We're absolutely delighted to receive your glowing review! It warms our hearts to know that you had a great stay at The Langham and found our staff helpful. We strive to create a welcoming and comfortable environment for all our guests, and it's rewarding to hear that we've achieved that for you.We look forward to welcoming you back soon for another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards,The Langham, Shenzhen General ManagerForest Sun

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback on our service and staff. We are delighted to hear that you find our staff to be really nice and attentive. Your continued preference for the executive room with lounge access is a testament to the quality and comfort we strive to provide.We look forward to welcoming you back to The Langham, Shenzhen, and continuing to offer you the best service and experience. Thank you for choosing us.Warm regards,Forest SunGeneral ManagerThe Langham, Shenzhen

Response from Property: Dear Guest,Thank you so much for taking the time to share your feedback! We're absolutely thrilled to hear that you enjoyed our breakfast and found the variety of choices to your liking. At The Langham, Shenzhen, we take great pride in curating a diverse breakfast spread that caters to different tastes and preferences, featuring everything from local specialties to international favorites.Your positive words have truly made our day, and we're incredibly grateful for your kind recognition. We believe that a great breakfast sets the tone for a wonderful day, and we're delighted that we could start your mornings on a high note.We sincerely hope to have the pleasure of welcoming you back soon. Whether it's for another delicious breakfast or to experience the rest of what our hotel has to offer, we look forward to making your next stay even more memorable.Best regards,Forest SunGeneral ManagerThe Langham, Shenzhen

Response from Property: Dear Valued Guest,We are thrilled to hear that you continue to enjoy your stays at The Langham, Shenzhen, and that you find our club services, food, and overall experience to be exceptional. It's wonderful to know that you have had such a positive experience with us on multiple occasions.Our hotel is renowned for its blend of European elegance and traditional Chinese design, creating a unique and luxurious atmosphere. The Langham Club offers exclusive services and amenities, including access to the Langham Club Lounge on the 22nd and 23rd floors, where you can enjoy a tranquil retreat with stunning city views. Our dining options are also a highlight, with several award-winning restaurants like T'ang Court, which offers authentic Cantonese cuisine, and The Pavilion, known for its delightful afternoon tea.We look forward to welcoming you back again and ensuring that your experience continues to meet and exceed your expectations. Thank you for your continued support and loyalty.Warm Regards,Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear Valued Guest,Thank you for choosing to stay at The Langham, Shenzhen, and we are delighted to hear that you enjoyed your time in our suite. The atmosphere and wooden decoration are indeed designed to create a warm and luxurious experience for our guests.We sincerely apologize for the oversight regarding your deposit refund. It was an unfortunate mistake, and we understand how frustrating it can be. We have already taken steps to rectify this issue and have ensured that the refund process will be more efficient in the future. We appreciate your patience and understanding.Please do not hesitate to contact us if you have any further questions or concerns. We are committed to providing you with the best possible service and look forward to welcoming you back to The Langham, Shenzhen.Warm Regards,Forest Sun General Manager The Langham, Shenzhen

Response from Property: Dear Guest,Thank you for your excellent review and for highlighting the service and decoration of our hotel. We are delighted to hear that you found Mr. Rosen and the rest of our team to be very helpful and professional.We strive to provide a high level of service and are glad to know that we have met your expectations. Your recommendation is a testament to the hard work and dedication of our staff.We look forward to the opportunity to serve you again in the future.Warm regards,Clay Zhao General Manager The Langham, Shenzhen