M17330****
January 3, 2026
Let's start with the most critical issue: I found a dead rat in the outdoor swimming pool in the hotel's public area!
First, regarding room cleanliness: I understand it was New Year's Eve and the hotel was fully booked, but that's no excuse for poor hygiene. The moment I entered the room, apart from the bedding being changed, the floor, tables, and balcony floor were all filthy. There was sand, hair, and dust, and sticky stains on the table! I had to call someone to clean again, and even then, I had to supervise the mopping, which was still done very superficially.
Secondly, the room phone didn't even work. I couldn't make any calls. Someone came to fix it once, but it wasn't repaired properly, so they eventually replaced it with a new one.
The breakfast was just average.
Finally, the service: No welcome fruit, and the minibar was chargeable. I even had to call to ask why there was no welcome fruit before they sent it... Are they really that busy? Before checking out, I specifically asked if the hotel was fully booked that day and if I could have a late check-out if it wasn't. The front desk staff rudely replied that I could pay to extend my stay... This has to be the worst InterContinental I've ever experienced.
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