Hetai Xilin Hotel (Luohu Xinxiu Subway Station)

Reviews of Hetai Xilin Hotel (Luohu Xinxiu Subway Station)

Hetai Xilin Hotel (Luohu Xinxiu Subway Station)

No. 5091 Luosha Road, Luohu District, Shenzhen, Guangdong, 518004, ChinaSee Hotel Details
Hetai Xilin Hotel (Luohu Xinxiu Subway Station)
Hetai Xilin Hotel (Luohu Xinxiu Subway Station)Hetai Xilin Hotel (Luohu Xinxiu Subway Station)Hetai Xilin Hotel (Luohu Xinxiu Subway Station)
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1 night

Guest Reviews

9.1/10
Good
4061 Reviews
Verified reviews
Location9.0
Amenities9.0
Service9.2
Cleanliness9.1
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All reviews(4061)
Positive reviews(3935)
Reviews with photos/video(1685)
Friendly front desk staff(625)
Awesome amenities(571)
Classy environment(362)
Convenient parking(326)
Many amenities(317)
Easy to get around(272)
Delicious breakfast(108)
Close to metro(70)
Negative reviews(126)
Guest User
Superior Double Room
Stay Date May 2025
Couple
29 Reviews
6.0/10
Posted on Jun 22, 2025
Clean and nice room. A bit far from subway station. Friendly staff. Self-service laundry macine but no detergent.
Response from Property: 尊敬的住客您好：13樓的自助洗衣機是自動投放洗衣液的，裏面有洗衣液的哈
Guest User
Premium 2-bed Room
Stay Date Mar 2025
Business traveler
4 Reviews
9.5/10
Amazing
Posted on May 31, 2025
J will come back to this hotel again in my next visit and enjoy it again
Response from Property: 尊敬的賓客：您好！感謝您對XX各方面的認可！但是我們知道距離您心目中的全五分標準還有一定的差距，我們會繼續努力的！祝：開心每一天！
Guest User
Premium 2-bed Room
Stay Date Feb 2025
Solo traveler
68 Reviews
10/10
Outstanding
Posted on Apr 9, 2025
Location nearby MTR exit, with convenience stores and restaurants in walking distance.
Response from Property: 尊敬的賓客： 您好！非常感謝您對我們酒店如此的青睞和喜愛 ！前進的腳步永不停歇，為了您的信賴，我們將更加堅持不懈，合泰熙琳酒店永遠屹立於這個城市，等候您的來臨 ！不見不散哦！祝：笑口常開^_^ ！
Xv traveller
Premium 2-bed Room
Stay Date Jun 2024
Business traveler
22 Reviews
8.5/10
Very Good
Posted on Jul 6, 2024
Very nice hotel, in the lift fan not working, too hot feel in lift, Management should be action for replacing new fan
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
dikiy_jostik
Superior Double Room
Stay Date Feb 2025
Solo traveler
21 Reviews
10/10
Outstanding
Posted on Mar 30, 2025
Great hotel in a good location. Easy to reach to LianTan port to HK.
Response from Property: 尊敬的賓客：您好！感謝您對合泰熙琳酒店的信賴 ！更感謝您的不吝誇獎與強烈推薦！真是愛在合泰難以離開，合泰熙琳酒店是您在羅湖地方最美、最温暖的家，您也記得有時間常回來看看喲 ！
hkisfxxking
Superior Double Room
Stay Date Jun 2024
Family
46 Reviews
2.0/10
Posted on Jul 22, 2024
Bad service Bad air condon Nad fiod Bad room Bad location Bad water
Response from Property: 感謝您選擇合泰熙琳酒店，並抽出寶貴時間在此分享您的入住體驗，非常抱歉此次入住未能達到您的期望.我們始終追求為賓客打造完美的入住體驗，誠邀您的再次到來。
Guest User
Superior Double Room
Stay Date Nov 2024
Couple
1 Reviews
6.0/10
Posted on Feb 15, 2025
Non smoking room has strong smoking smell.
Response from Property: 感謝您選擇合泰熙琳酒店，並抽出寶貴時間在此分享您的入住體驗，非常抱歉此次入住未能達到您的期望.我們始終追求為賓客打造完美的入住體驗，誠邀您的再次到來。
Guest User
Superior Double Room
Stay Date Feb 2025
Family
22 Reviews
8.0/10
Very Good
Posted on May 31, 2025
Nice and very affordable hotel
Response from Property: 尊敬的賓客: 您好！非常感謝您入住酒店並給予高度的評價，酒店每一個板塊都在不斷努力，要求更加精細、及時的服務每一位到店賓客，很高興看到您對我們工作的認可，我們懷揣着您的這份信任，將不斷進取時刻準備着給每一位賓客帶來優質的服務，期待您的再次光臨！
Hin Ho
Superior Double Room
Stay Date Feb 2024
Solo traveler
9 Reviews
7.0/10
Posted on Mar 4, 2024
The hair dryer and water boiler not working, need to call the concierge to replace it. Smoking smell is strong.
Response from Property: Dear guests, hello! Thank you for staying at Shenzhen Hetai Xilin Hotel and leaving your valuable comments. We will promptly follow up and make adjustments to the relevant issues you have raised. Your feedback and suggestions will help us continuously improve ourselves. Please believe that we attach great importance to every guest's stay experience. Please accept our sincere invitation and hope to have the opportunity to show you better hotel brand services.
Guest User
Deluxe Double Room
Stay Date Jan 2025
Family
1 Reviews
10/10
Outstanding
Posted on Mar 27, 2025
Check out so faster, good
Response from Property: 尊敬的賓客：非常高興從您的留言中得知給您留下如此美好的印象，希望您未來可以繼續關注合泰熙琳酒店，並將以後入住時的更多感受和體驗告訴我們，熱忱期待您的再次光臨！
Tak Meng
Superior Double Room
Stay Date Jan 2025
Family
9 Reviews
7.0/10
Posted on Feb 14, 2025
Not bad for the price
Response from Property: 尊敬的賓客：您好！感謝您對合泰熙琳酒店的信賴 ！更感謝您的不吝誇獎與強烈推薦！真是愛在合泰難以離開，合泰熙琳酒店是您在羅湖地方最美、最温暖的家，您也記得有時間常回來看看喲 ！
TodorovicFilip
Superior Double Room
Stay Date Apr 2023
Solo traveler
9 Reviews
7.0/10
Posted on May 12, 2023
Small room Really Comfortable bed, nice and clean sheets Floor should be cleaned Close to beautiful park Far from everything else useful Don't have amenities that are listed in booking (Billiard room, ktv...)
Response from Property: 2) Dear guests: Hello! Thank you for your trust in Hetai Xilin Hotel! Thank you for your generous praise and strong recommendation! It’s really hard to leave Hetai. Hetai Xilin Hotel is your most beautiful and warmest home in Luohu. Remember to come back often when you have time!
Wai Tim
Superior Double Room
Stay Date Jan 2024
Couple
3 Reviews
7.0/10
Posted on Feb 20, 2024
The room is small and the view is not as good as expected.
Response from Property: 尊敬的賓客：感謝您選擇合泰熙琳酒店，非常抱歉此次出現的問題，在此向您表示歉意，希望您能給我們一個改正的機會，下次入住我們將做好服務，期待您的再次光臨！
Wing Yan
Superior Double Room
Stay Date Jan 2025
Business traveler
7 Reviews
10/10
Outstanding
Posted on Mar 1, 2025
Good good good
Response from Property: 尊敬的賓客： 您好！非常感謝您對我們酒店如此的青睞和喜愛 ！前進的腳步永不停歇，為了您的信賴，我們將更加堅持不懈，合泰熙琳酒店永遠屹立於這個城市，等候您的來臨 ！不見不散哦！祝：笑口常開^_^ ！
Anonymous User
Superior Double Room
Stay Date Jun 2023
Business traveler
1 Reviews
9.5/10
Amazing
Posted on Jul 21, 2023
All was fine. Clean rooms and comfortable beds. Nice shower. All good. The street noise was a bit disturbing buts that’s how it is in most places close to big city roads.
Response from Property: 尊敬的賓客：您好！感謝您對合泰熙琳酒店的信賴 ！更感謝您的不吝誇獎與強烈推薦！真是愛在合泰難以離開，合泰熙琳酒店是您在羅湖地方最美、最温暖的家，您也記得有時間常回來看看喲 ！