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Gmundon Hotel Guest Reviews
4.5/5
Good
2350 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(2350)
Positive reviews(2258)
Reviews with photos/video(324)
Convenient location(495)
Easy to get around(338)
Close to train station(174)
Many amenities(126)
Friendly front desk staff(81)
Perfect for business trips(61)
Shower difficult to use(31)
Loved the night views(21)
Negative reviews(92)
Kenix Ngan
Family Friendly Room (3 beds)
Checked in Nov 2024
Family
10 Reviews
4.5/5
Great
Posted on Jan 20, 2025
The hotel has an excellent location, conveniently situated near the Shenzhen North metro station, making it easy to access transportation, sightseeing spots, dining, and shopping areas. The front desk service is particularly commendable—the front desk pretty girl was very friendly and efficient in handling both procedures, ensuring a smooth and pleasant experience. Overall, a highly satisfying stay!
Response from Property: Dear guests, thank you for your five-star praise. Giving you a sense of "home" is the direction of all the staff of Gumton. Every day, the aunt will clean and disinfect the guest rooms, and the bedding will be changed after each guest. Please feel free to stay. Your praise is the greatest encouragement to us. We look forward to your visit again.
Guest User
City View Suite (Washing Machine + Refrigerator + Panoramic )
Checked in Nov 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on Dec 24, 2024
All good. Staffs responded to any requirement promptly via wechat.
2 water bottles provided & Towels change daily.
Will book again in the future.
Response from Property: Dear guest, it is our little fortune to meet you. Your satisfaction and praise, like the warm sun in winter, warm our hearts and make us more determined to provide quality services. Thank you for your trust and support, and we look forward to continuing to create a warm and comfortable accommodation experience for you in the future.
Przemekc
Business Room (Double Bed) (Private Bathroom, Balcony)
Checked in Nov 2024
Business travelers
45 Reviews
2.0/5
Posted on Dec 28, 2024
It is not the hotel. It is service apartment pretend to be hotel. You can not control the light from the bed area.
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Shenzhen Gemton Apartment. We are a serviced apartment, not a traditional star-rated hotel, and our store name on the platform is also called an apartment. In China, it also belongs to the management category of the hotel industry, similar to family hotels or motels in European and American countries. Its characteristics are more cost-effective than star-rated hotels in the same area, so you can understand it better. Shenzhen North Station Business District is a prime location, and the surrounding housing prices are very high. Small hotels with poor environment are also priced at around 150+ per night. In comparison, our apartment’s ordinary single room is priced at 200+, and the price fluctuates on Fridays, Saturdays, weekends or holidays. The only star-rated hotel in the same community is the Shenzhen Railway Pullman Hotel next to the apartment. Its ordinary single room is priced at more than 1,000 yuan per night, so it has a certain cost-effectiveness and is very popular in the domestic market. It may be due to language and cultural differences that you mistakenly think it is a traditional star-rated hotel. If it is very bad, you should not stay for two consecutive days. But I am still sorry that I failed to meet your high expectations. Regarding your feedback about the bedside light switch, it may be a misunderstanding. There are curtains and a light touch control panel on the wall next to the bed. Maybe you didn't find it. I'm very sorry that I couldn't leave you a perfect memory this time. I hope there will be a chance to make it up to you next time. We are working hard and look forward to your witness! I wish you a happy life~
Hard mattress
Shower with toilet
Extremely hard to find
This is not a hotel! These are apartments.
I would not recommend it.
I will not come back
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Shenzhen Gumton. At the same time, we are very sorry that we failed to give you a good stay experience this time. Your valuable opinions are very important to us. If you have any questions during your stay, you can contact the front desk staff at any time to handle it for you. We are not able to leave you with a perfect memory this time, and we look forward to making up for it next time. We are working hard and look forward to your witness! I wish you a happy life!
Basic and well equipped. A bit difficult to find as there is no clear signage, but great value for money overall.
Response from Property: It is a great honor to receive your affirmation. We will always maintain a high-quality accommodation environment and warm and attentive service. Looking forward to your next stay and wish you a happy life!!!
Guest User
City View Suite (Washing Machine + Refrigerator + Panoramic )
Checked in Sep 2024
Solo travelers
5 Reviews
3.5/5
Posted on Nov 8, 2024
It is not a usual hotel, it js a condominium. Location is good. Reception is at level 8. Hygiene is not good as expected. The lock is not functioning. I feel insecure when I see something look like CCTV in the bathroom. There are more than 20 floors in the building, and only 2 lifts are available.
Response from Property: Dear guest, welcome to stay at Shenzhen Gemton Apartment. We are very sorry for your poor accommodation experience. It may be due to the language barrier, which may cause some troubles and some misunderstandings. The first is the problem of the door lock being unsafe. We use three anti-lock door locks. You can complete the anti-lock by lifting the door handle up in the house. The second is the device problem in the picture you posted. It is a smoke alarm, which is very common in the Chinese hotel industry. Because our fire protection requirements are particularly strict, the relevant departments will require us to equip these fire safety equipment to deal with emergencies such as sudden fires. So this is a misunderstanding, which worries you. The third is that this apartment building has a total of five elevators and two lobby entrances. The main lobby has two elevators and the secondary lobby has three elevators. The two lobby entrances are about ten meters apart. However, it is understandable that you can't find them easily in an unfamiliar environment. After all, traveling in an unfamiliar country and environment, misunderstandings caused by inconvenient communication seem to be unavoidable. We are also very sorry for not being able to solve your doubts and uneasiness in time. Finally, I wish you a pleasant journey and look forward to seeing you again~
Chelminski Derek
High-Floor Night View Suite (Stargazing + Washing Machine + Fridge)
Checked in Sep 2024
Business travelers
1 Reviews
3.7/5
Posted on Dec 9, 2024
Overall satisfied, but was a little bit disappointed that the kitchen was not usable. Many restaurants within 2 minutes walk including Starbucks and McDonalds. Outlet shopping center with many brand names and a pharmacy. Would stay again.
PROs:
- very close to Shenzhen Bei Station
- relatively clean
CON's
- super hard & uncomfortable mattress
- stove did not work and no kitchen amenities are provided
Response from Property: Welcome to Shenzhen Gemton Apartment. We are sorry that we did not give you a perfect experience. The apartment is built and delivered by the developer, so it has some common facilities and equipment including the kitchen area, but only private owners or tenants of the owner can use it, and short-term travelers cannot use kitchen equipment. Because the hotel industry is a special place, the government has strict fire protection requirements. Such places prohibit the use of open flame equipment. We do not include the right to use the kitchen area in the introduction of related facilities on the platform, so kitchen equipment is prohibited. However, I am still happy that you raised questions about this, and this doubt has been answered. I am very honored to receive your affirmation. We will always maintain a high-quality living environment and warm and attentive service. Looking forward to your next stay, I wish you a happy life! ! !
Peiyi
Family Friendly Room (3 beds)
Checked in Dec 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Feb 9, 2025
Very good environment and clean. The service very good and location very near to railway station, just to it. Very recommend.
Response from Property: We are honored to receive your recognition. We will always maintain a high-quality accommodation environment and warm and attentive service. Looking forward to your next stay and wish you a happy life! ! !
Guest User
Family Friendly Room (3 beds)
Checked in Dec 2024
Business travelers
3 Reviews
4.2/5
Very Good
Posted on Jan 20, 2025
Location was excellent for me, because close to Shenzhen North railway station. Room was clean.
All lights and curtains are operated with touch buttons, but those are not marked whatsoever. It took me some time to find the correct button for each light and curtain.
Checking in and out is different from what I am used to: first register at some kind of security guard at the front door. He will send you to the 8th floor where the reception is located in a dedicated room. Staff does barely speak English, so communication via WeChat (preferably; possibly some other translation app) is needed to share information about the room, your stay and check-out. For checking out it was sufficient to simply to leave the room key IN the room, take a picture of it in the room and notify the hotel staff via WeChat that you have left. I did not have to report to the front desk again.
Response from Property: 您的好評是我們前進的動力,這讓我們深感欣慰。我們一直致力於為客户提供最好的體驗,您的肯定和鼓勵是我們前進的動力,我們期待着您的下次光臨,再次為您提供優質的服務,祝您生活愉快!
Guest User
City View Suite (Washing Machine + Refrigerator + Panoramic )
Checked in Nov 2024
Couples
21 Reviews
4.5/5
Great
Posted on Dec 30, 2024
Very good location. Close to the train. The only thing that you need to do for the checking out is to take a picture and uploaded to the WeChat, which is easy and convenient.
Response from Property: Dear guest, your satisfaction is our greatest wish. After all, it is this beam of light that shines into our hard work and gives us the secret to move forward. Your appreciation and recognition are the best encouragement for us. ! Our aunt will clean and disinfect the guest rooms every day, and the bedding will be changed after each guest. Please feel free to check in and look forward to your visit again~
Good good good good good good good Good good good good good good good Good good good good good good good Good good good good good good
Response from Property: Dear guest, thank you for your perfect praise. Both the North Station and the apartment have elevators, so you can take the elevator instead of taking the stairs. The apartment is located 100 meters away from the East Square of Shenzhen North Station. After exiting the high-speed rail station, you will reach the East Square on the third floor. Take the nearest elevator or stairs down to the first floor and follow the navigation to walk about 8 minutes to Huide Apartment downstairs. There are washing machines in the rooms, and sanitary bedding is changed for each guest. Our store is located at the intersection of Mintang Road and Liuxian Avenue, with convenient transportation. Metro Line 4 can go directly to the Convention and Exhibition Center, and Line 5 can go to Shenzhen Wildlife Park, Bao'an Center, Shenzhen East Station, etc. Happy Valley, Window of the World, Splendid China Folk Customs Park and other attractions can be reached by car within 30 minutes. Thank you for your praise and affirmation, thank you for your recognition and support for us, and look forward to your visit again. We can provide you with more services. May warmth and friendship always be with you, and may your life be better
Guest User
Family Suite (3 beds)
Checked in Nov 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Jan 3, 2025
Walking distance to Shenzhen station to catch the high speed train, great location as right next to a mall with lots of eateries. Clean apartment
Response from Property: 尊敬的客人您好,您的滿意就是我們最大的心願,終究是這一束光照進了我們勞碌的道路,贈與了我們繼續往前走的祕密,您的讚賞和認可是對我們最好的鼓勵!我們每天阿姨都會打掃客房並消毒哈,床品一客一換,請您放心入住,期待您的再次光臨哈~
convenient location near Shenzhen North station, though a little fiddly to find. if arriving from the train station, remember you need to come from the north side of the building, on the main road, so you need to make your way down to street level from the railway station first. they upgraded me to a larger room, so I had two bedrooms and a living area. it's an apartment stay, rather than a hotel. check in and out was simple. there's a bit of noise in the area since it's so close to roads and the railway station, but not too bad
Response from Property: 非常榮幸獲得您肯定,我們將始終如一的保持優質的入住環境、温暖如家的貼心服務。期待您的下次入住,祝您生活愉快!!!
This hotel is actually a makeshift assortment hotel. It is located very conveniently near the Shenzhen north station, which was the most important for me at that time. However, the images uploaded by the hotel owners were too good to be true.
Response from Property: 非常榮幸獲得您肯定,我們將始終如一的保持優質的入住環境、温暖如家的貼心服務。期待您的下次入住,祝您生活愉快!!!