Anonymous User
March 14, 2023
Just renovated, the room is big, but the bathroom has a peculiar smell. The lady at the front desk was very bad. Three things: 1. I gave her my ID card when I checked in. She said I booked it on Ctrip and kept asking me if I was Wang. Character? 2. The next day, I bought a bunch of things and went upstairs. I found that the key card could not be swiped and I had to go back to the front desk to handle it. I stayed for two days in a row. Could it be that I only got it for one day? 3. When checking out, I was ready to pay 30 yuan for staying an extra hour. At this time, a guest came and left me aside to go through the formalities for others first. There is always a first-come, first-served queue. You can complete the affairs of the previous customer by swiping the QR code, but just sit aside? I hope operators will quickly reflect on the above three things and improve their employees’ skills.
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