Four Seasons Hotel Shenzhen

This hotel is really great! It has two swimming pools, and there's a hot tub next to the outdoor pool, which is perfect for warming up after a swim. The location is excellent, right next to Huangting Plaza on its west side. It's just over a kilometer's walk to Civic Center (Futian Station, a completely underground high-speed rail station where you can catch trains to Hong Kong, is at the southwest corner of Civic Center). Another kilometer or so north is Lianhua Mountain Park, which offers fantastic views of the entire city center – Shenzhen's cityscape is quite impressive. There are several subway stations all within about a kilometer's walk. Personally, I think in big cities like Beijing, Shanghai, Guangzhou, and Shenzhen, being close to a subway station is crucial. It makes getting to the airport or train station much more predictable, so you don't have to worry about traffic. The same goes for second-tier cities.

An absolutely wonderful stay! It's nestled in a bustling area yet surprisingly quiet. If you're ever in Shenzhen, you *have* to stay at the Four Seasons in Futian District – it's expensive for a reason. The room was spotless.

I noted my special requests, and even though the hotel couldn't guarantee everything, they still sent a gift and well wishes. Excellent service; Four Seasons truly lives up to its reputation.

Hotel environment: 5/5 Service: 5/5 Location: 5/5 Hotel facilities: 5/5 Breakfast: Didn't get to try it as I overslept. Night shift assistant manager's service attitude: 0/5 Last night, something unexpected happened. We checked in at 4 AM, and around 5 AM, the turndown service staff, after ringing the doorbell with no response, swiped their card and opened the door. This startled my girlfriend, who was sound asleep, as she thought I had returned. After we checked in, she fell fast asleep. I quietly went downstairs to the bar for a drink. Then, I suddenly received a message saying someone had opened the door and entered, thinking it was me returning. I immediately rushed back upstairs to check. I believe the room service attendant was just following procedure, so I don't fault them. However, the professionalism and attitude of the night shift assistant manager were truly disappointing. I frequently stay in hotels, so I know to put out the 'Do Not Disturb' sign. But I never imagined that after checking in at 4 AM, someone would swipe into the room for turndown service barely an hour later. I've stayed in five-star hotels for decades and have never encountered such unprofessionalism – assuming a recently checked-in guest isn't in the room. Anyway, she really liked the two complimentary cups they sent afterward, so I won't give you a one-star review. I'll give you five stars, hoping you can be as good as Four Seasons worldwide. Please ask guests if they need turndown service before they check in. I hope to see an improvement next time I visit.

Everything was pretty standard, though the bedding wasn't very comfortable (the mattress). Good thing the price is on the lower end for a Four Seasons in China, so I don't have too many complaints.

One of the best hotels I've ever stayed in, flawless from hardware to software. The celery and cucumber juice and lemonade at breakfast were fantastic. The breakfast restaurant had a quiet and elegant atmosphere, no noisy children, and everyone dined with great etiquette. Staying at a Four Seasons just puts you in a good mood!

The hotel's facilities and interior design are a significant downgrade compared to the Four Seasons Guangzhou, which was quite disappointing. On the positive side, the breakfast offered a good variety and tasted great. Its location near the exhibition center is also very convenient for exploring and dining.