Reviews of Jinhang Hotel (Shenzhen Shawan)

Response from Property: 謝謝您的認可與肯定！看到您滿意乾淨清爽的客房、舒適的床品，也認可前台服務與停車便利，我們倍感暖心。不管是出差還是短途旅居，我們都希望給到高性價比的居住感受，靜候您下次光臨錦航酒店，祝您萬事順心✨

Response from Property: 感謝您的認可！很高興寬敞的客房、舒適床品以及前台高效的服務讓您滿意。謝謝您理解裝修稍顯陳舊，我們始終堅持做好環境衞生。很榮幸本次可為您升級房型，盼您再來深圳時再次下榻，靜候光臨😊

Response from Property: 感謝您真誠的反饋！很高興床墊和床品適配您的睡眠習慣。已留意排風噪音問題，後續會盡快檢修整改，期待下次給您更安靜舒適的住宿環境

Response from Property: 您每一次的選擇是我們的無尚榮幸，您對我們始終如一的支持讓我們倍感欣喜。期待與您的再次相聚！

Response from Property: Dear guest, thank you very much for taking the time to share your stay experience! We are deeply sorry for the unpleasant experience caused by the odor in the room, which is completely inconsistent with our service standards. Our housekeeping team has been assigned to conduct a comprehensive inspection and rectification of the relevant areas, and to strengthen ventilation and cleaning procedures. We look forward to serving you again and letting you experience our improvements. We wish you a happy stay!

Response from Property: Dear guest: First of all, please accept our most sincere apologies. After seeing your feedback, we immediately launched a comprehensive and in-depth investigation of the hotel's hygiene conditions. After careful inspection, we have found the problem and quickly took effective corrective measures, including strengthening the room cleaning process and comprehensive pest control to ensure that such problems do not occur again. We feel deeply guilty and self-blame for the discomfort you and your family have suffered during your stay. We are well aware that this has not only affected your accommodation experience, but also caused harm to your physical health, which is what we least want to see. To express our apology, please give us an opportunity to apologize and contact our hotel, and we will deal with it. We attach great importance to your feedback, which will become our motivation to continuously improve the quality of our service. Once again, we express our deepest apologies to you and your family. We look forward to the opportunity to serve you again and bring you a perfect accommodation experience.

Response from Property: Dear guest: First of all, we deeply apologize for the inconvenience you experienced during your stay. We take your feedback very seriously and have immediately begun investigating and addressing the issue. Regarding the price issue you mentioned, we will review our pricing strategy to ensure that we can provide customers with a more cost-effective accommodation experience. Hygiene is our top priority. We are deeply sorry for this incident and have strengthened the cleaning supervision process throughout the hotel to ensure that similar situations do not occur again. Regarding the damp room issue, our maintenance team is investigating the cause and will resolve this issue as soon as possible to create a comfortable accommodation environment for our customers. We sincerely hope that you can give us an opportunity to improve. If you are willing, we would like to invite you to stay again and experience our improved service. To express our apology, we are willing to provide you with certain discounts or compensation. Once again, we apologize for the inconvenience caused to you.

Response from Property: It was an honor to be a "little bit of happiness" in your experience, and we look forward to adding a touch of sweetness to your life next time!

Response from Property: Hello sir, we delivered your charger to you via robot, but you didn't take it. It's not that we didn't deliver it; the whole thing happened because you deliberately started a fight at the front desk, verbally abusing every employee who came in, and even yelling at security guards. You verbally abused two young ladies at the front desk until they cried. You even called the police, claiming that hotel staff assaulted you, trying to extort money from the hotel. I doubt any hotel employee would dare to assault a guest. When the police arrived, they took you and the hotel staff to the police station, where you continued to provoke them. At the police station, your phone died, and you even complained that the police didn't provide you with a charger. The police tested your blood alcohol level at the station, and it was extremely high.

Response from Property: Thank you so much for your recognition. Every need of our guests is the direction we sincerely strive to meet. We will definitely work harder to create a five-star standard and look forward to your next trip, where we can create an even more perfect service for you.

Response from Property: Dear guests: Hello! Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. I look forward to serving you next time.

Response from Property: Dear guests: Hello! Thank you for choosing Jinhang Hotel! Your praise is like a warm current in winter, which warms our hearts. We will continue to work hard with your encouragement and support, and I believe we will do better! Thank you for your continued support!

Response from Property: Dear Guest, Hello! Thank you very much for your valuable feedback. The aging of our facilities is indeed an issue we need to address. We are diligently planning maintenance and updates, and hope to provide you with a more comfortable experience in the near future. Thank you for your feedback!

Response from Property: Dear Valued Guest: Thank you so much for taking the time to provide your valuable feedback. We sincerely apologize for the unpleasant experience! We will improve our service and hope you will have a completely new experience on your next visit. We sincerely apologize again for the unpleasant experience! Wishing you good health, success in your work, and a happy life!