Kaixinting Apartment Hotel Reviews

Response from Property: Hello, after receiving your feedback, we will sort it out and give the following reply as soon as possible. The first front desk monitoring shows that your check-in time is around 5:13 pm. The front desk will check you in normally and actively pick up your luggage. And took you to the room, the process was warm and pleasant, and you had no dissatisfaction with the room during your stay; after the second front desk monitoring showed that you reported that there was not enough toilet paper, the front desk gave you two more toilet papers, and another staff member checked the room card. You can reach the 10th floor; the third hotel will ask you whether to extend your stay or check out at 12:30, and tell you that you can check out at 2 o'clock. There is no need to rush you after 12 o'clock. You ask the front desk to return to the hotel to check out at 4 o'clock, and the reason is I checked in in the afternoon, and the check-in time was relatively late. Later, Ctrip called to negotiate, and the front desk agreed to delay check-out at 3 o'clock for free; the fourth screenshot message is incomplete, Figure 8⃣The next sentence from the front desk said for you to take a look... You requested a free delay to 4 o'clock. Clicking to check out, etc. did not stop; more like either eating or sleeping, asking if there is no room, giving you a cold room, etc., are purely fictitious; during the Spring Festival, manpower is relatively scarce, and sometimes we are not able to provide it in time. Please arrange this, the hotel is very sorry for this. In addition, for all the above inconsistent information about staff and hotels, we will provide evidence to make reasonable complaints to the website. Thank you for your supervision and comments!

Response from Property: Dear guests, hello! Thank you for your review of our hotel. We have carefully reviewed it and taken it very seriously. The water heater sometimes produces cold water and sometimes hot water. Most of the time this happens because the temperature of the water heater is set too high. We were unable to receive your comment at that time. I'm very sorry for your feedback, and thank you for your feedback. We will further investigate carefully; there is almost no sound after the room windows are closed, and the windows need to be closed tightly. Regarding the hygiene issues you reported, this situation should never happen! We Housekeeping staff have been strictly asked to pay more attention to hygiene details, sorry again

Response from Property: Dear guests: Hello! Thank you very much for choosing Kaixinting Hotel and giving a perfect review. The most important thing when you are away from home is a comfortable stay. I am very happy that we can make your stay comfortable and peaceful. Kaixinting Hotel's superior location and complete supporting facilities are all designed to make you feel the warmth of home and enjoy a quality life. We work 100% just for your satisfaction and look forward to your next visit! Good luck with your work! In good health!

Response from Property: What an anxious wait is to see the current results, how important your praise is to the store, it is an affirmation of the service of the store, and it is a silent support for the work of the store, so that the store can feel everything The effort is so worthwhile, thank you for your support, we will do better because of you. I also hope that you will always remember that there is an expectant like Xiaodian who is looking forward to your visit again!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!