Guest User
September 6, 2023
A normal express hotel, according to common sense, a national chain hotel should have a complete set of management models, but during the experience, I felt very bad. When we went to the restaurant with breakfast on 1.28th, the service staff said we needed breakfast coupons and asked us to go to the front desk to redeem them. The front desk staff did not At the post, we waited for 10 minutes and went to the restaurant twice to discuss letting us go in to eat first. The front desk staff arrived and immediately redeemed it and took it to the restaurant. At this time, the restaurant waiter came out to help find the front desk staff and found him in the bathroom. Went to the front desk to help other guests deal with their problems and gave them breakfast coupons. However, our group still waited for the front desk staff to arrive before giving us breakfast coupons. The service was terrible. 2. Because we drove here from out of town, we checked into the hotel again on the night of the 29th. The out-of-town car in Shenzhen must leave the city before 7 o'clock in the morning. When we checked in, we discussed with the front desk whether they could pack some bread for us for breakfast. The front desk said that we could only go there. When we were having dinner in the restaurant, we asked if we could go to the manager to apply for personalized service. The waiter pointed to the female friend in a suit and said that she was the manager. If we had to go to the restaurant for breakfast, we could not provide personalized service. 3. The room facilities and equipment are poorly maintained, the sheets and quilts are worn out, and the hygiene is substandard. 4. It is recommended that hotel senior management adopt mobile management to meet customer needs and improve service quality. 100-1 equals zero.
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