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Vienna Hotel (Shenzhen Fenghuang) Guest Reviews
4.5/5
Good
958 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(958)
Positive reviews(929)
Reviews with photos/video(101)
Easy to get around(105)
Convenient location(87)
Friendly front desk staff(55)
Close to metro(42)
Large rooms(23)
Average sound insulation(20)
Perfect for business trips(12)
Stayed multiple times(12)
Negative reviews(28)
Bong Dji Kiong
Deluxe Double Room
Checked in Oct 2024
Business travelers
4 Reviews
4.0/5
Very Good
Posted on Nov 28, 2024
The hotel location is very easy to access, close to the crowd and around the hotel it is easy to find food, entertainment, etc. The hotel is clean, well-maintained and most importantly the price is very affordable.
Response from Property: 尊敬的顧客您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事,細心服務的服務理念。讓您在維也納鳳凰路店感受到家一般的温暖。再次感謝您對我們酒店的喜愛和認可,您的青睞是我們前進的動力,期待您能再次光臨檢閲我們的進步,祝您開心每一天
Alan1007
Executive Double Room
Checked in Nov 2024
Family
14 Reviews
4.0/5
Very Good
Posted on Nov 25, 2024
The location is convenient. However, the facilities are a bit old.
Response from Property: 尊敬的顧客您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事,細心服務的服務理念。讓您在維也納鳳凰路店感受到家一般的温暖。再次感謝您對我們酒店的喜愛和認可,您的青睞是我們前進的動力,期待您能再次光臨檢閲我們的進步,祝您開心每一天
Brooklyn boys
Business Double Room
Checked in Feb 2024
Travel with friends
78 Reviews
3.5/5
Posted on Feb 25, 2024
Location is very good and near subway station. Also very close to Eastgate shopping area. Wide varieties of restaurants near the hotel.
Response from Property: 尊敬的賓客,您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事,細心服務的服務理念。讓您在維也納鳳凰路店感受到家一般的温暖。酒店毗鄰鳳凰印象廣場,距離黃貝嶺地鐵站僅300米 距離東門步行街步行衹需十分鐘左右方可到達。客房嚴格執行一客一換一消毒的制度,讓您住得安心放心,吃喝玩樂影院, 一應俱全。 再次感謝您對我們酒店的喜愛和認可,您的青睞是我們前進的動力,期待您能再次光臨檢閲我們的進步, 祝您開心每一天!
Guest User
Superior Double Room
Checked in Apr 2024
Business travelers
5 Reviews
3.0/5
Posted on Jun 23, 2024
Very good everything is fine
Response from Property: 尊敬的顧客您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事,細心服務的服務理念。讓您在維也納鳳凰路店感受到家一般的温暖。酒店毗鄰鳳凰印象廣場,距離黃貝嶺地鐵站僅300米 距離東門步行街步行衹需十分鐘左右方可到達。客房嚴格執行一客一換一消毒的制度,讓您住得安心放心,吃喝玩樂影院, 一應俱全。再次感謝您對我們酒店的喜愛和認可,您的青睞是我們前進的動力,期待您能再次光臨檢閲我們的進步, 祝您開心每一天
HONG SING TOMSON
Superior Double Room
Checked in Apr 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Apr 21, 2024
good good good goood gopd
Response from Property: 尊敬的顧客您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事,細心服務的服務理念。讓您在維也納鳳凰路店感受到家一般的温暖。酒店毗鄰鳳凰印象廣場,距離黃貝嶺地鐵站僅300米 距離東門步行街步行衹需十分鐘左右方可到達。客房嚴格執行一客一換一消毒的制度,讓您住得安心放心,吃喝玩樂影院, 一應俱全。再次感謝您對我們酒店的喜愛和認可,您的青睞是我們前進的動力,期待您能再次光臨檢閲我們的進步, 祝您開心每一天
Joyee Ngai
Superior Double Room
Checked in Oct 2024
Family
14 Reviews
3.0/5
Posted on Oct 23, 2024
After all, communicating in Mandarin is a bit difficult, but I can speak in pieces, not speaking is better than speaking, the Mandarin waiter at check-in he does not understand my needs? But the attitude is a thousand times better than China and Thailand, at least smiling, we understand the chicken and duck talk, although the direction is not ideal, but understand I want high floors not head and tail room demand? Already very good with a smile, is owed direction to give me the view of the building, check out speak Cantonese, much better we do not have to work hard to answer, good attitude ask me to visit next time, can, the service industry must maintain a sincere attitude, sometimes customers Not necessarily will talk about money, sincerity attitude is very important, giving money is important, respecting others and more respecting yourself, Zhongtai Lai is a lifetime to remember his attitude to me, never help his hotel, so that I have an unforgettable experience, Always keep in mind, painful experience, this trip was not bad, will visit again next time, thank you!
Original TextTranslated by Google
6/20
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Next time you encounter this problem, you can press 0 to call the front desk to solve it for you immediately. Your valuable opinions are very important to us. If you come here next time, I hope you can book this hotel again and give us a chance to apologize.
Guest User
Deluxe Double Room
Checked in Nov 2024
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Nov 18, 2024
The hotel's living services are quite complete downstairs, and there is a lot of traffic. Every time I go to Shenzhen, I will mostly choose to stay in this familiar environment. I still feel more comfortable.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service. Let you feel the warmth of home at Vienna Fenghuang Road Hotel. Thank you again for your love and recognition of our hotel. Your favor is the driving force for our progress. We look forward to your visit again to review our progress and wish you a happy day
Guest User
Deluxe Double Room
Checked in Nov 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Nov 18, 2024
Although the hotel looks a bit old, it is relatively clean and tidy in all aspects. The stay is also quite comfortable. The staff are enthusiastic and greet you when they meet. You can basically pay by scanning the code at the store downstairs. The emotional value is full. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service. Let you feel the warmth of home at Vienna Fenghuang Road Hotel. Thank you again for your love and recognition of our hotel. Your favor is the driving force for our progress. We look forward to your visit again to review our progress and wish you a happy day
Guest User
Deluxe Double Room
Checked in Nov 2024
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on Nov 17, 2024
Very good, the auntie is smiling and cleans very well every day! I live in room 1519, the location is also very good, it is very convenient to eat downstairs!
Original TextTranslated by Google
Response from Property: Dear customers, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service. Let you feel the warmth of home at Vienna Fenghuang Road Hotel. The hotel is adjacent to Fenghuang Impression Plaza, only 300 meters away from Huangbeiling Subway Station and only about ten minutes' walk from Dongmen Pedestrian Street. The guest rooms strictly implement the system of one-to-one replacement and disinfection, so that you can stay at ease and rest assured, and eat, drink, play, and watch movies. Thank you again for your love and recognition of our hotel. Your favor is our driving force for progress. I look forward to your visit again to review our progress. I wish you a happy day every day.
Guest User
Standard Single Room
Checked in Nov 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Nov 14, 2024
Overall, it feels good. I booked a single room and made an appointment with a friend. I paid the difference and upgraded to a newly renovated room. The waiter was enthusiastic. When I said I wanted to sing karaoke in the evening, he extended the check-out time so that I could rest a little longer. The room was clean and the location of the hotel was great. It was convenient upstairs and downstairs.
Original TextTranslated by Google
Response from Property: Dear customers, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service. Let you feel the warmth of home at Vienna Fenghuang Road Hotel. The hotel is adjacent to Fenghuang Impression Plaza, only 300 meters away from Huangbeiling Subway Station and only about ten minutes' walk from Dongmen Pedestrian Street. The guest rooms strictly implement the system of one-to-one replacement and disinfection, so that you can stay at ease and rest assured, and eat, drink, play, and watch movies. Thank you again for your love and recognition of our hotel. Your favor is our driving force for progress. I look forward to your visit again to review our progress. I wish you a happy day every day.
Zzhaowenxiu
Superior Double Room
Checked in Nov 2024
Couples
13 Reviews
5.0/5
Outstanding
Posted on Nov 14, 2024
The hotel is in a good location, close to the subway entrance, convenient to go anywhere, the price is not expensive, there is a night market downstairs at night, there are more choices for eating, happy
Original TextTranslated by Google
Response from Property: Dear customers, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service. Let you feel the warmth of home at Vienna Fenghuang Road Hotel. The hotel is adjacent to Fenghuang Impression Plaza, only 300 meters away from Huangbeiling Subway Station and only about ten minutes' walk from Dongmen Pedestrian Street. The guest rooms strictly implement the system of one-to-one replacement and disinfection, so that you can stay at ease and rest assured, and eat, drink, play, and watch movies. Thank you again for your love and recognition of our hotel. Your favor is our driving force for progress. I look forward to your visit again to review our progress. I wish you a happy day every day.
Guest User
Standard Single Room
Checked in Nov 2024
Travel with friends
8 Reviews
5.0/5
Outstanding
Posted on Nov 14, 2024
Convenient transportation (Metro Line 2, Huangbeiling F1 Exit, reachable within 3-5 minutes), massage on the 4th floor, chess and cards on the 6th floor, etc. Clean and comfortable
Original TextTranslated by Google
Response from Property: Dear customers, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service. Let you feel the warmth of home at Vienna Fenghuang Road Hotel. The hotel is adjacent to Fenghuang Impression Plaza, only 150 meters away from Huangbeiling Subway Station and only about ten minutes' walk from Dongmen Pedestrian Street. The guest rooms strictly implement the system of one-to-one replacement and disinfection, so that you can stay at ease and rest assured, and eat, drink, play, and watch movies. Thank you again for your love and recognition of our hotel. Your favor is our driving force for progress. I look forward to your visit again to review our progress. I wish you a happy day every day.
Guest User
Featured Room (Double Bed)
Checked in Nov 2024
Family
18 Reviews
2.6/5
Posted on Nov 10, 2024
This is the first time I have encountered a hotel that seems to have air conditioning but no air conditioning at all! Super bad. The air conditioning is broken. No matter how it is set, the temperature in the room is always 25 degrees or above. Why didn't the energy-saving hotel tell us earlier? ?
After the air conditioner blows cold air for a while, it will automatically blow out hot air to increase the temperature. It's awesome. I couldn't sleep the whole night. I have been a man for so many years and have stayed in so many hotels/guesthouses/apartments/B&Bs, ranging from more than 100 per night to more than 1,000 per night. This is the first time I have encountered air conditioning. The hotel is not enough, my eldest daughter is so hot that she wakes up at 5-6pm. I couldn't sleep, so I called the front desk to complain. He said that the rooms were full and they couldn't change. We could check out at any time tomorrow. I said what's the use? It was so hot that I didn't want to stay in the room anymore. Then The front desk also sent someone to bring a fan to blow the air. It was noisy and light with the windows open, facing the crossroads. There were noisy cars and people all night long, and I couldn't sleep without closing the windows. I took my eldest daughter to the nearby Walmart at around 7 o'clock in the morning. Only in the morning did I see the temperature drop to 24 degrees. It must be because few people turned on the air conditioner, so the power supply was sufficient.
My little daughter, who is over 2 years old, has been feeling uncomfortable and shouting from time to time and cannot sleep soundly. It costs more than 400 a night. It is not worth it at all. It is just a convenient location. There are snack stalls at the door at night, and there is no refrigerator inside. Many equipment handles are loose and crooked. Calculate! It's just that the level of cleanliness is acceptable.
I thought the lobby was nice, but it was really scary. The temperature is even higher than the mild cold of the Shenzhen subway. I will never book this hotel again.
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。下次您遇到這個問題可以按0致電前台馬上為您解決,您的寶貴意見對我們非常重要,若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。
Guest User
Superior Double Room
Checked in Nov 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Nov 9, 2024
Old Vienna, great service and cleanliness. The rooms are newly renovated and intelligent, especially 008. The service is very good and enthusiastic. The cleaning ladies are also very polite and serious. They helped me clean every day during the few days I stayed there, and gave me extra water. Anyway, they responded to my requests. There are also convenient transportation and food and entertainment around. It is close to the port, Dongmen Pedestrian Street or Vientiane City. I will continue to stay here next time.
Original TextTranslated by Google
Response from Property: Dear customers, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service. Let you feel the warmth of home at Vienna Fenghuang Road Hotel. The hotel is adjacent to Fenghuang Impression Plaza, only 300 meters away from Huangbeiling Subway Station and only about ten minutes' walk from Dongmen Pedestrian Street. The guest rooms strictly implement the system of one-to-one replacement and disinfection, so that you can stay at ease and rest assured, and eat, drink, play, and watch movies. Thank you again for your love and recognition of our hotel. Your favor is our driving force for progress. I look forward to your visit again to review our progress. I wish you a happy day every day.
Guest User
Superior Double Room
Checked in Nov 2024
Booked for others
24 Reviews
4.5/5
Great
Posted on Nov 7, 2024
The hotel is in a very convenient location. You can take the subway directly from Shenzhen North. The next day, you can go to Hong Kong from Liantang Port. It is only two subway stops away. There is Laodongmen nearby, which has many delicious foods. Breakfast is in cooperation with the nearby restaurants.
Original TextTranslated by Google
Response from Property: Dear customers, hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service. Let you feel the warmth of home at Vienna Fenghuang Road Hotel. The hotel is adjacent to Fenghuang Impression Plaza, only 300 meters away from Huangbeiling Subway Station and only about ten minutes' walk from Dongmen Pedestrian Street. The guest rooms strictly implement the system of one-to-one replacement and disinfection, so that you can stay at ease and rest assured, and eat, drink, play, and watch movies. Thank you again for your love and recognition of our hotel. Your favor is our driving force for progress. I look forward to your visit again to review our progress. I wish you a happy day every day.