Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.9
Service9.4
Cleanliness9.2
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All reviews(4692)
Positive reviews(4627)
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Close to metro(157)
Friendly front desk staff(108)
Tasty food(62)
Perfect for business trips(55)
Stayed multiple times(30)
Loved the massages(17)
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Negative reviews(65)
有錢四圍去
Superior Queen Room
Stay Date Nov 2024
Couple
20 Reviews
10/10
Outstanding
Posted on Dec 8, 2024
Comfortable bed and good service. The hotel location also very great.It’s in the downtown of Wuhu city. The room service is good. The welcome also make me fell backing home. It makes my business trip good and more better.
Anonymous User
Smart Business Twin Room
Stay Date Feb 2025
Family
9 Reviews
7.0/10
Posted on Mar 12, 2025
Desserts provided at late evening
Paul Lawrence
Superior Queen Room
Stay Date Mar 2025
Solo traveler
8 Reviews
6.5/10
Posted on Apr 6, 2025
The room was clean enough.
The hot water only worked on low pressure.
The room had gnats, which made sleeping uncomfortable.
Not so great.
Anonymous User
Superior Queen Room
Stay Date Feb 2025
Solo traveler
16 Reviews
8.5/10
Very Good
Posted on Apr 19, 2025
i have stayed here a few times before and i am sure i will stay again soon. The hotel is clean and has supper friendly helpfull staff. However some hotel guest smoke in the rooms. This is despite the no smoking sign. Please hotel management it is not enough just to post a no smoking sign, please walk the floors and enforce it too.
Response from Property: Dear guests, hello! First of all, thank you very much for choosing to stay in our hotel. At the same time, thank you very much for your high evaluation of our service. We will continue to provide refined services and hope to bring a home-like feeling to all guests during their trip to Shenzhen. Finally, we look forward to your visit again!
hkisfxxking
Superior Twin Room
Stay Date Sep 2024
Traveling with friends
46 Reviews
2.0/10
Posted on Oct 20, 2024
Smeely
Bad service
Bad location
No air conditioner
Not good food
Response from Property: Dear guests, hello! First of all, thank you very much for choosing to stay in our hotel. The Great Wall Hotel is one of the old hotels in Shenzhen. It has always adhered to the service tenet of "service first, guests first". We are committed to providing a comfortable and warm environment for our guests, so that they can feel at home. The hotel not only offers 24-hour point-to-point service in the guest rooms, but also starts with subtle services and humanized services. For example: fast check-out service, personalized pillows, milk and snacks before bed, free ice lemon water at the front desk, umbrellas and free disposable raincoats on rainy days, etc. Our high-quality service has always been recognized and praised by the majority of guests. Maybe this time, because our hardware or service in one aspect did not meet your expectations, you were very dissatisfied. For this reason, the hotel management sincerely apologizes to you! And welcome you to come again!
Dennis C Lee
Deluxe Business Queen Room
Stay Date Dec 2024
Solo traveler
1 Reviews
10/10
Outstanding
Posted on Feb 9, 2025
Very friendly staff. Convenient location, easy access to the metro station. Self serve washer and dryer are unusual and very useful. The breakfast is average but more than adequate. The daily fruits and evening desserts are pleasant surprises.
Response from Property: 尊敬的賓客您好!首先非常感謝您對我們的服務給予5.0分的高度評價,我們會繼續努力做好各項服務工作,確實貫徹“服務第一、賓客至上”的酒店經營宗旨。最後我們期待您的再次光臨!
Steve Tevs
Superior Queen Room
Stay Date Jun 2024
Business traveler
11 Reviews
8.5/10
Very Good
Posted on Jul 27, 2024
During my recent stay at the Great Wall Hotel in Shenzhen, I found my experience to be quite satisfying overall. The check-in process was notably quick and efficient, allowing me to settle into my room without any delays. The hotel maintains very high cleanliness standards; both the rooms and corridors were impeccably clean and well-maintained.
The location of the hotel is perfect, making it convenient for both business and leisure travelers. It’s situated in a prime area with easy access to local attractions, dining, and transportation.
However, I did encounter an issue that was somewhat frustrating. The hotel requires a deposit of 200¥ for one night, which is quite unusual for hotels of this stature. Furthermore, there is a significant lack of clarity regarding the return of this deposit. When asked, the staff could not provide a definitive timeline, mentioning it could take anywhere from 2 to 4 weeks. This uncertainty can be quite troublesome for guests who need the funds promptly after their stay.
Despite this inconvenience, the overall experience at the Great Wall Hotel was positive. I would recommend it for the comfort and convenience it offers, but potential guests should be aware of the deposit policy.
alch
Superior Queen Room
Stay Date Jun 2024
Couple
13 Reviews
6.5/10
Posted on Jul 15, 2024
Competitive price and good location. But the hotel is relatively old in general.
Response from Property: Dear guests, hello! First of all, thank you for choosing to stay in our hotel! We are pleased and grateful for your affirmation of our hotel services! "Smiling service, hospitality" has always been the service culture of our hotel. We hope that through our services, we can add more pleasure to your business trip. Finally, we sincerely look forward to your visit again.
AshleyKhoo
Smart Family Twin Room
Stay Date Mar 2024
Family
5 Reviews
7.0/10
Posted on Apr 23, 2024
Location: very convenient, you may take metro line 3/9 Hongling station, Exit C2. Go out from the station turn to your left side go straight you will saw the hotel. Within walking distance.
Room & Toilet a bit old, but overall the WC is clean and staff very friendly.
They will provide welcome fruits and tongshui as well
Recommend
Response from Property: Dear guests, hello! First of all, thank you very much for choosing to stay in our hotel. Thank you very much for your evaluation and affirmation of our hotel. Our hotel is located just across the street from Diwang Building, and it takes only 5 minutes to drive to Dongmen Commercial Pedestrian Street and Huaqiang North Business Pedestrian Street. It is about 50 meters away from Exit C2 of Hongling Station of Shenzhen Metro Line 3 and Line 9. Finally, we sincerely look forward to your visit again.
Guest User
Superior Queen Room
Stay Date Sep 2024
Couple
1 Reviews
10/10
Outstanding
Posted on Oct 15, 2024
Excellency in customer service! Great value. Highly recommend to anyone who’s travelling and needs first class service !
Anonymous User
Superior Queen Room
Stay Date May 2025
Business traveler
1 Reviews
10/10
Outstanding
Posted on Jun 23, 2025
Great service, upgrade room for free
Response from Property: 尊敬的賓客您好!首先感謝您選擇入住本酒店!您對酒店服務給予的肯定我們表示欣慰與感謝!“微笑服務,殷勤好客”一直是我店的服務文化,希望通過我們的服務,能給您的商務旅行增添更多的愉悦。最後我們衷心地期待您的再次光臨。
BlissBliss
Superior Queen Room
Stay Date Jan 2024
Couple
27 Reviews
10/10
Outstanding
Posted on Feb 24, 2024
There are many choices of restaurants in the neighborhood, very close to Hongling Station, attentive service, foot massage machines in the rooms for 20 minutes free of charge, as well as air purifying several and heating units. The most important thing is that the hotel according to the check-in time 24 hours after check-out.
Bas
Superior Twin Room
Stay Date Oct 2024
Business traveler
12 Reviews
10/10
Outstanding
Posted on Dec 21, 2024
Super friendly staff. Excellent service, location and cleaniless.
Response from Property: 尊敬的賓客您好!首先感謝您選擇入住本酒店!您對酒店服務給予的肯定我們表示欣慰與感謝!“微笑服務,殷勤好客”一直是我店的服務文化,希望通過我們的服務,能給您的商務旅行增添更多的愉悦。最後我們衷心地期待您的再次光臨。
Guest User
Superior Queen Room
Stay Date Oct 2024
Business traveler
1 Reviews
10/10
Outstanding
Posted on Dec 1, 2024
Very busy area that you can find anything you need.
Guest User
Superior Queen Room
Stay Date Jul 2024
Couple
3 Reviews
9.5/10
Amazing
Posted on Aug 14, 2024
Very well located, helpful staff. Clean n well maintained rooms
Response from Property: 尊敬的賓客您好!首先感謝您選擇入住本酒店,並感謝您給予酒店服務工作的高度評價。我們致力於為每位賓客提供舒適温馨的入住環境,讓每一位賓客有家的感覺,最後再次向您表示誠摯的感謝,並歡迎您的再次光臨!