Guest User
August 19, 2023
The worst experience I have ever had in a hotel. The deluxe double room costs 285 yuan. After checking in, I found it was very noisy. The room is on the 0th floor and the window is close to the road. After double-checking that the window was closed, the noise from the vehicles was extremely loud and there was no way to rest. Basic conditions. When I called the front desk to change rooms, the attitude was also very bad. They replied that the deluxe double rooms are all on the roadside. There was no warning on the booking page or during check-in that the room would be noisy if it was on the roadside. It's okay to ask to change rooms, but we need to add 30 yuan. Later, we were told that because we had already checked in, we had to check with the housekeeper to confirm whether there would be an additional cleaning fee. The cleaning attitude was not good. When we came over to check it out, we were told that if the quilt was tampered with, a cleaning fee would be charged ( After checking in, I did change into the hotel's disposable slippers and lay down outside the quilt on the bed to rest for a while). The front desk was told that the front desk would contact us about changing rooms. After waiting for almost half an hour, no one contacted us. We called the front desk again and said that we needed to go downstairs to handle the matter. A total of 60 yuan would be charged for changing rooms (30 yuan for the room change price and 30 yuan for the cleaning fee). We agreed to change the room. After the change, The layout of the room is the same as the original room, but it is quieter because it is not close to the road. However, the hotel's facilities are also very average. The water in the shower room is slow, the wall lights can only be turned on but not off, and some furniture or cabinets are damaged. The hotel only has 1/10/11 floors, and other floors are offices of other companies. Overall, I am not very satisfied. This is my first time staying at Lavande, and I won’t be staying there again. The service is not even as good as a hotel with a hundred or two hundred dollars. Not recommended to stay.
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