Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.2
Service9.3
Cleanliness9.3
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All reviews(2372)
Positive reviews(2271)
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Classy environment(210)
Friendly front desk staff(203)
Easy to get around(138)
Delicious breakfast(119)
Convenient parking(102)
Stayed multiple times(34)
Close to metro(31)
Excellent afternoon tea(10)
Negative reviews(101)
BCB
Business Twin Room
Stay Date Apr 2025
Family
12 Reviews
10.0/10
Outstanding
Posted on May 7, 2025
We stayed here for the second time. It’s very convenient and there is a new big mall just opened (begin of May) at a 5 min. walk from the hotel. The mall has many shops and some good restaurants. The rooms in this hotel are clean, beds comfortable and the service is good. We will definitely stay here again the next time we visit Shenzhen!
Response from Property: Dear guest, thank you very much for awarding our hotel a five-star rating. We are glad that you are satisfied with our hotel. We have always been committed to providing cordial and thoughtful services so that every guest can feel at home. In addition, we attach great importance to the comfort experience of guests and ensure that you can get a comfortable sleep quality. Thank you very much for your affirmation and support of our hotel. We will continue to provide better services to every guest. Looking forward to your visit again!
Ventcislav Slavov
Romantic Room
Stay Date Jan 2025
Business travelers
2 Reviews
10.0/10
Outstanding
Posted on Feb 18, 2025
Clean, convenient and comfortable hotel service is up to par. Thanks for your stay and staff service
Response from Property: 尊敬的客人,非常感謝您獎勵我們酒店的五星好評。很高興您對我們的酒店感到滿意,我們一直以提供親切周到的服務為宗旨,讓每一位客人都能感受到賓至如歸的待遇。此外,我們非常重視客人的舒適體驗,確保您能得到舒適的睡眠質量。非常感謝您對我們酒店的肯定和支持,我們將一如既往地為每一位客人提供更好的服務。期待您的再次光臨!
Willo
Romantic Room
Stay Date Jun 2024
Family
30 Reviews
6.0/10
Posted on Jul 13, 2024
Room decor is alright, but there is smell from carpet, room size is alright and it shared the floor with another company.
Response from Property: thank you very much,you encouragement means a lot to us and welcome to visit us again!
LeungLai
Deluxe 2-bed Room
Stay Date Dec 2024
Business travelers
2 Reviews
7.0/10
Posted on Jan 9, 2025
foul odour from toilet
front desk less than efficient
some tv channels not working
Response from Property: It sounds like you're providing feedback on a recent experience, possibly at a hotel or accommodation. Here's a more structured version of your feedback:"I encountered a foul odor coming from the toilet, which was unpleasant. Additionally, the front desk service was less than efficient and could have been improved. Some of the TV channels were also not working, which was disappointing. I hope these issues can be addressed for future guests."This feedback highlights the main concerns clearly and professionally, allowing the establishment to address the problems more effectively. Let me know if you'd like to adjust or add anything else!
Anonymous User
Deluxe 2-bed Room
Stay Date Jul 2024
Family
4 Reviews
10.0/10
Outstanding
Posted on Aug 31, 2024
Good service
Response from Property: 感謝您的細心點評哦!小麗覺得您是一個相當有品位的人!服務好是因為有像您這樣的客人隨時關注着我們,我們致力為您提供親切周到的入住體驗。在麗楓我們信奉客人是鄰里,所以您在入住間的一切,我們都尤為的關心,麗楓酒店是一家以薰衣草舒適文化為主題的酒店,您應該感受到了與別的酒店不同的文化和舒適氣息,關懷,體貼,照顧,温暖,是每位麗楓人送給親最真誠的禮物,在這裏,我們會一如既往用親切的笑容歡迎您的再次到來,謝謝!
liu ck
Deluxe King
Stay Date Apr 2024
Couples
6 Reviews
8.0/10
Very Good
Posted on May 29, 2024
All bathroom should be cleaned properly and have a nice smell
Response from Property: 小麗开心鸭~遇见了亲亲这么好滴人~小麗会继续努力~要遇见更多像亲亲一样善良~美丽~智慧的人~祝万事顺心
King Yau Gordon
Deluxe King
Stay Date Feb 2025
Couples
4 Reviews
9.5/10
Amazing
Posted on Mar 6, 2025
Best value hotel
Response from Property: 尊敬的客人,非常感謝您獎勵我們酒店的五星好評。很高興您對我們的酒店感到滿意,我們一直以提供親切周到的服務為宗旨,讓每一位客人都能感受到賓至如歸的待遇。此外,我們非常重視客人的舒適體驗,確保您能得到舒適的睡眠質量。非常感謝您對我們酒店的肯定和支持,我們將一如既往地為每一位客人提供更好的服務。期待您的再次光臨!
Guest User
Deluxe 2-bed Room
Stay Date Oct 2024
Travel with friends
1 Reviews
9.5/10
Amazing
Posted on Nov 3, 2024
Nice hotel
Good service!
Response from Property: 小麗感謝您在百忙之中給我們這裏大的鼓勵與支持,讓我們倍感喜悦,同時更加堅定了要用心做極致服務,為每一位客人帶來最棒的入住感受,會不斷去提高自己的工作技能,給您以最快的速度辦理入住和退房手續,看您這麼喜愛,記得還要“see you again”哦~
Siu
Business Twin Room
Stay Date Aug 2023
Travel with friends
6 Reviews
8.5/10
Very Good
Posted on Sep 28, 2023
The reception guys very nice and friendly , but in the bath room door should be cannot be close, another one is very nice and comfort , if next will stay one night at China , will be book again this hotel . Thank you for the nice stay !
Response from Property: Thank you dear for the good review~ Remember to take care of yourself when you are out~ Pay attention to your diet and rest~ I hope everything goes well~ Dear, be in a good mood~ All the efforts are worth it!
JMW_1991
Business Twin Room
Stay Date May 2023
Travel with friends
25 Reviews
10.0/10
Outstanding
Posted on Aug 4, 2023
Nice be back.
Response from Property: 感謝親親的好評~出門在外記得照顧好自己~注意飲食與休息~願一切順心順意~親親心情好~所有的一切努力便是值得!
Guest User
Deluxe King
Stay Date Feb 2025
Other
1 Reviews
8.5/10
Very Good
Posted on Mar 28, 2025
Nice place
Response from Property: 小麗感謝您在百忙之中給我們這裏大的鼓勵與支持,讓我們倍感喜悦,同時更加堅定了要用心做極致服務,為每一位客人帶來最棒的入住感受,會不斷去提高自己的工作技能,給您以最快的速度辦理入住和退房手續,看您這麼喜愛,記得還要“see you again”哦~
Guest User
Deluxe King
Stay Date Jan 2025
Solo travelers
6 Reviews
10.0/10
Outstanding
Posted on Feb 11, 2025
perfect
Response from Property: Dear guest, thank you very much for awarding our hotel a five-star rating. We are glad that you are satisfied with our hotel. We have always been committed to providing cordial and thoughtful services to make every guest feel at home. In addition, we attach great importance to the comfort of our guests and ensure that you can get a good night's sleep. Thank you very much for your recognition and support of our hotel. We will continue to provide better services to every guest. Looking forward to seeing you again!
Yiu Hong
Business Big Bed Room
Stay Date Oct 2024
Couples
10 Reviews
10.0/10
Outstanding
Posted on Nov 5, 2024
Very nice
Response from Property: 尊敬的客人,非常感謝您獎勵我們酒店的五星好評。很高興您對我們的酒店感到滿意,我們一直以提供親切周到的服務為宗旨,讓每一位客人都能感受到賓至如歸的待遇。此外,我們非常重視客人的舒適體驗,確保您能得到舒適的睡眠質量。非常感謝您對我們酒店的肯定和支持,我們將一如既往地為每一位客人提供更好的服務。期待您的再次光臨!
Guest User
Deluxe King
Stay Date Nov 2024
Couples
22 Reviews
7.5/10
Posted on Dec 23, 2024
both ok
Response from Property: 小麗感謝您在百忙之中給我們這裏大的鼓勵與支持,讓我們倍感喜悦,同時更加堅定了要用心做極致服務,為每一位客人帶來最棒的入住感受,會不斷去提高自己的工作技能,給您以最快的速度辦理入住和退房手續,看您這麼喜愛,記得還要“see you again”哦~
Guest User
Deluxe King
Stay Date Jan 2025
Other
1 Reviews
10.0/10
Outstanding
Posted on Feb 18, 2025
Goood
Response from Property: 尊敬的客人,非常感謝您獎勵我們酒店的五星好評。很高興您對我們的酒店感到滿意,我們一直以提供親切周到的服務為宗旨,讓每一位客人都能感受到賓至如歸的待遇。此外,我們非常重視客人的舒適體驗,確保您能得到舒適的睡眠質量。非常感謝您對我們酒店的肯定和支持,我們將一如既往地為每一位客人提供更好的服務。期待您的再次光臨!