Raffles Shenzhen

Came to Shenzhen for a weekend getaway and wanted to check out this highly-rated hotel. Overall, the stay was good, but the service and facilities lacked distinctiveness. The view of Shenzhen Bay from the room was a major highlight, and the room's automated equipment was quite advanced. The minibar also offered complimentary soft drinks, which were great. On the downside, the decor lacked character; I couldn't recall the design or color scheme after checking out. Also, for a city hotel costing over 2500, while it did come with a butler, their service felt rather ceremonial with little substance. There wasn't a good introduction to the hotel's public areas or unique features, so I didn't get to experience many activities in those areas during my stay. Ultimately, the value for money wasn't great.

The room was incredibly spacious and had an amazing view. A huge thanks to Nathan for his very attentive butler service! He helped set up the room and made sure the flowers I ordered were delivered smoothly. He also thoughtfully checked in to make sure I was resting comfortably.

Our stay at the Raffles Shenzhen this time was an absolute surprise, far exceeding our expectations! We booked two rooms: one Little Prince themed kids' room and another city-view room with an amazing panorama. Both rooms were incredibly thoughtfully designed. The moment we stepped into the Little Prince room, we were enchanted – B612 planet elements, an airplane-shaped bed, and a starry sky mural made it feel like we'd entered a real fairy tale. Our child was thrilled the entire time! The welcome ceremony was a nice touch, but the real highlight was the bedding, so soft and comfortable. One night's sleep completely washed away our travel fatigue; even my picky family members couldn't stop praising it. What made our stay even more heartwarming was the hotel's service. Our three butlers, Kathryn, Leo, and Maddy, were consistently available, both enthusiastic and professional. From the detailed guidance during check-in to their thoughtful check-ins throughout our stay and fulfilling our various small requests, every detail was meticulously handled, making our entire trip exceptionally comfortable.

The room was spacious, and the 270-degree floor-to-ceiling windows offered a magnificent view of Shenzhen Bay, which felt very upscale. It was also convenient for shopping, dining, and enjoying the night view. I highly recommend the hotel's food; the breakfast had a wide variety of delicious options, and the black truffle onsen egg was a particular favorite of mine (though there were many other egg preparations too). Additionally, the hotel's customer service representative, Sylvia, was attentive and enthusiastic, responding and resolving issues quickly. Overall, I highly recommend staying at this hotel for its beautiful views and excellent food when visiting Shenzhen Bay.

To the Management Team of Raffles Shenzhen, especially Nora, Huahua, Leo, Qian, and Kathryn, Greetings! My child and I are back home now, but my heart still lingers in that warm room overlooking Shenzhen Bay at your hotel. We specifically chose your hotel to celebrate my five-year-old daughter's birthday, and what we experienced was far more than just a luxurious stay; it was a precious memory wrapped in tenderness, full of surprises and love. I must express our sincerest gratitude in writing. For me, this wasn't just a birthday trip; it was a much-needed 'recharge.' As a mother constantly surrounded by trivialities and exhaustion, your meticulous service allowed me to experience true 'relaxation' and 'being cared for' for the first time. The butler team, led by Nora, felt like silent yet reliable friends: * From meticulously confirming my child's preferences before check-in to the thoughtfully arranged balloons and small cake in the room, every detail brought us immense joy and surprise the moment we opened the door. * Whenever my child asked questions out of curiosity, you always knelt down, patiently responding with an equal perspective and a warm smile, making her feel like a respected little princess. * What touched me even more were the unspoken gestures of care: Nora personally brought us complimentary Raffles Bar signature cocktail vouchers, introduced us to delicious restaurants and shopping malls nearby, and captured many happy birthday moments for my child. Huahua personally escorted us downstairs and gave us directions to MixC World. Leo Nian wrote warm birthday wishes to my child on her birthday. Kathryn contacted me a month before our stay to introduce the hotel's family activities and discuss our schedule and birthday surprises for my child. These moments made me feel not just like a guest, but like a cherished family member. This exceptional service allowed me to fully relax and truly enjoy quality time with my daughter. We admired the beautiful views from the sky bar together, where we celebrated her birthday. Every moment was incredibly warm thanks to the safe and wonderful atmosphere you created. **True luxury is not merely the accumulation of material possessions; it is precisely what your hotel offers: a deep understanding, proactive care, and the ability to make one feel completely at ease and immersed in the present.** You not only met all our needs but also anticipated and created surprises we hadn't even imagined. Finally, please accept the most sincere thanks from my daughter and me once again. Thank you for using your professional expertise and warm service to cast an incredibly bright and loving glow over my child's fifth birthday. This will be a beautiful chapter in our family story that will be fondly remembered. I sincerely wish Raffles Shenzhen continued success and wish all the warm-hearted staff at the hotel a smooth career and a happy life! **Sincerely, A deeply rejuvenated mother and her happy little birthday girl**