Raffles Shenzhen

I stayed in the only suite with a Hästens bed, and the room environment was incredibly comfortable, spacious, and luxuriously decorated. The 'world's best mattress' lived up to its reputation – it was just the right balance of soft and firm, and I slept wonderfully. The hotel's location is very close to the newly opened MixC shopping mall. The service was also excellent, with a great attitude. Our butler team, Echo Qian, Kathryn, Maddy, and Riley, responded to messages promptly. I highly recommend the lunch tea set at the 70th-floor Chinese restaurant; it offers fantastic value for money, and the ingredients and taste are superb! I'll definitely stay here again next time I'm in Shenzhen.

The butler team, especially Echo Qian and Kathryn Maddy, provided incredibly thoughtful service, including preparing welcome amenities, proactively connecting on WeChat to understand my itinerary, and arranging a high-floor room. On the downside: the housekeeping scheduling during holidays was a bit poor. I've stayed at Mandarin Oriental Shenzhen during Chinese New Year and Andaz during National Day, and only at Raffles during the May Day holiday did I have to wait past 3 PM for check-in.

The room was satisfactory, but what truly stood out was the hotel's service quality. The handwritten birthday card prepared by the butler was incredibly heartwarming, showing an amazing attention to detail! The mini-bar was well-stocked with a thoughtful selection of snacks and drinks. The hotel staff provided attentive and professional service throughout my stay. Overall, this was an excellent experience. The hotel's location has a great ambiance, perfect for resting and recharging. The view downstairs is like a signature postcard of the city.

The service was excellent; they even escorted us directly to our room. The environment was very clean and tidy, and being right by the sea, the ocean view was stunning. However, for someone like me who grew up by the ocean, I personally find cityscapes more beautiful.

Shenzhen Bay Cloud Treasure Hotel💫 High-altitude views directly facing Shenzhen Bay, with the city skyline laid out before you. The room layout is elegant and upscale, the bedding is incredibly soft and comfortable for sleeping, and the toiletries are high-quality. The butler service is meticulous and thoughtful; Nora, Kathryn, Qian, Annie, Naomi, Singer, Vava, Camilla, Shirley, and Reily from the team are always on call for any needs. It's quiet and private, away from the city's hustle and bustle, perfect for relaxing and unwinding~

Raffles Shenzhen truly exceeded my expectations! ✨ It boasts breathtaking views of Shenzhen Bay, and the high-rise lobby, infinity pool, and廊 bar are all incredibly photogenic. The rooms are spacious and comfortable, and our butler, Nora, provided thoughtful and attentive service. The entire team, including Kathryn, Qian, Annie, Naomi, Singer, Vava, Camilla, and Shirley, were incredibly dedicated. The dining was exquisite, and the overall ambiance was simply phenomenal. This is, without a doubt, the pinnacle of luxury hotels in Shenzhen!

The room was spotless and the view was fantastic! The best part was that any food deliveries to the room were automatically brought up by staff. It's so convenient not having to constantly call the front desk at a hotel of this caliber. Raffles is my only choice when I'm in Shenzhen, truly a top-tier hotel in China! Special shout-out to Howard and Annie for their amazing service, they really went above and beyond!

The service was good, and the environment was nice too. But it's strange because even though everything was fine, I still felt like something was missing. Perhaps it was too conventional, lacking a bit of character or a lived-in feel.