Mandarin Oriental Shenzhen

As a loyal fan of Mandarin Oriental, I specifically came to Shenzhen to check out the world's tallest Mandarin Oriental. The view from the window is great, with a clear sight of the Ping An Finance Center. It's also close to Lianhua Mountain and Bijiashan Park. UpperHills has plenty of dining options, which is very convenient. Indulging in the executive lounge double privilege: The food at the executive lounge was excellent.

The hotel's location is excellent, right next to UpperHills and Bijia Mountain Park. The room size is decent, and the floor-to-ceiling windows offer great views. Breakfast variety is acceptable, with most essentials covered. Overall, the hotel service is quite good, but the breakfast restaurant service is very average. The biggest rip-off, though, is the hotel's spa. It's overpriced and the massage technique is terrible. I'd say it's the worst spa experience I've had at a five-star hotel! I felt like I was completely ripped off! A total waste of time, I hope everyone avoids it.

The room was super spacious and the location was fantastic! Downstairs, there's a shopping mall with Galeries Lafayette, the Chinese brand Shanghai Tang, and some niche brands, making shopping incredibly convenient. Plus, you can visit Lianhua Mountain and Bijiashan Park nearby.

As the best hotel in Shenzhen, it truly lives up to expectations. Although it opened several years ago, it's incredibly well-maintained. The bedding and bath products are very thoughtfully chosen, and the welcome tea and snacks were a nice touch. The afternoon tea selection might not be huge, but it's very refined and tastes excellent. I particularly want to mention breakfast – the eggs Benedict were perfectly made, and the braised beef noodles were incredibly authentic. The fresh coconuts also met the high standards you'd expect from a luxury hotel. However, there was a small hiccup during check-in. When we arrived at our room, we found the door wide open and a man sitting on the sofa! Luckily, a staff member was passing by in the hallway. After hearing what happened, they escorted us to the lobby to clarify the situation. Leo, the lobby manager, sincerely apologized for the hotel's error, and the solution he offered was acceptable. For someone who has stayed in many ultra-luxury hotels worldwide, it's quite unacceptable for a Mandarin Oriental to make such a basic mistake. This was truly a first for me, and I hope the hotel takes this seriously!

Sumi, the Executive Lounge Supervisor, provided truly excellent service! The entire front office team was incredibly attentive. Leo and Natalie at the front desk, along with Kayla and Irene in the lounge, made me feel completely at home. I'll definitely be back, and I highly recommend everyone come and experience the best hotel in Shenzhen.

Among the numerous Moxy hotels nationwide, the one in Shenzhen stands out. It still boasts the high-standard service and excellent facilities, but it has transformed its previous style into a secluded urban oasis. Shenzhen's climate is hot and humid, and this bold design offers a pure, refreshing respite.

The hotel environment is excellent, rooms are spacious and bright, and very clean. Facilities are complete and functional. The front desk staff are polite and check-in was quick. It's also convenient for getting around. Overall, I'm very satisfied with the experience.

Very satisfied with my stay. The front desk staff, Nicole, provided good service.