After checking in, I noticed the following:
1. The curtains in the living room and master bedroom were partially detached and unrepaired.
2. The bathroom ceiling had a large gap, and a large pool of water on the floor.
Being on a family trip, we needed two relatively spacious beds. The only options available were apartments. A nearby search showed only this hotel apartment, and the only one available that day. So, I had no choice but to compromise! "I purchased bath towels and toiletries while I was away." After checking in, I was in a hurry to leave after a brief stay, so I didn't check everything carefully.
Because I returned to the apartment late that day, my child had already fallen asleep in bed after taking a shower, but I stayed awake all night! The toilet was constantly leaking from the ceiling above, making it unusable. I was worried that my child might get up to use the restroom without noticing and get hit by the dripping water.
I took photos and videos to document the following serious issues.
1. I was hit by dripping water from the ceiling while using the toilet...
Inspection revealed that water was running down the wall, and there were three leaks in the ceiling above the toilet.
2. The room's cleanliness was extremely poor. Several open wooden compartments above the TV stand had accumulated a large amount of dust and mold.
3. Snacks, thermometers, and important ID documents left behind by previous guests were found in the drawers of the TV stand, study, and bedroom! It was clear that the staff completely disregarded cleanliness and sloppily executed their duties.
4. The toilet and bathroom sink trays were covered in washable yellow stains and mold. The shower glass and stainless steel (including the stainless steel shower handle, rod, and showerhead) were covered in white scale.
5. The bathroom blackout curtain was broken, unable to fully block out light, and the surface was extremely dirty.
🚩Also, my booking page indicated that my room was on "13th-27th floors," but we were actually assigned a room on the 4th floor. (The hotel hadn't communicated this in advance, and I only realized it later.) This completely contradicts the hotel's claims of high quality and luxury! The hotel receptionist was friendly and polite, answering every question. But perhaps as a front-line employee, their rights are limited? When I asked for help late at night because the toilet wasn't working due to a leaking ceiling and the room's poor hygiene, leaving me so worried and anxious I couldn't sleep all night, they only offered a verbal apology without providing a solution or any concrete help! "For example, regarding the 'toilet' issue, are there other (vacant) restrooms on the same floor?"
This was the worst accommodation experience I've ever had. I don't recommend it. A negative review. 👎👎
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