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Vienna International Hotel (Shenzhen Huizhanwan Center) Guest Reviews
4.7/5
Outstanding
618 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(618)
Positive reviews(609)
Reviews with photos/video(72)
Convenient location(89)
Friendly front desk staff(61)
Easy to get around(55)
Delicious breakfast(35)
Large rooms(28)
Close to metro(27)
Convenient parking(18)
Perfect for business trips(14)
Negative reviews(9)
Ali
Standard Single Room
Checked in Jun 2024
Business travelers
2 Reviews
4.5/5
Great
Posted on Jun 21, 2024
Good hotel and nice people
Response from Property: 看到您對小維的認可、激動之情已溢於言表,高山流水、知音難覓!我們把最好最實在的東西用在您的使用感受上,温馨而無壓,實在卻不浮華,您的感受就是對我們的肯定!我們會繼續努力!在人生的旅途中,我們漸漸知道,人與人之間最重要的是真誠,用心。小維用最真誠的對待每一位入住的客人,希望能得到親的厚愛與支持!期待您的下次全5星好評
Guest User
Standard Single Room
Checked in Sep 2023
Business travelers
8 Reviews
5.0/5
Outstanding
Posted on Oct 16, 2023
很好👍。nicevvvvvvvbhhhhhhhhhhhhhhhhhbh h h h h h h h h h h h h h h h
Response from Property: 花開四季,微笑迎客!哈哈,有沒有被小維的甜美微笑所感動!小維,信奉您為家人提供鄰里服務,“有朋自遠方來,不亦樂乎”,感受到美好的小維之旅,那就常常來看小維吧, 小維期待您的到來哦!
Guest User
Family-friendly 2-bed Room
Checked in Feb 2024
Family
2 Reviews
3.0/5
Posted on Feb 17, 2024
quite good in term of price
Response from Property: 尊敬的賓客,感謝您抽出寶貴的時間對維也納會展灣中心店的誠摯點評!對於您在入住期間給您帶來不好的入住體驗我們深表遺憾。因當天酒店設施方面的一些不足的地方給您帶來的不愉快,我們十分慚愧,您的寶貴意見對我們非常重要,我們已經記錄在案,會將意見告知相關部門以提高服務質量。並有針對性的的做如下整改措施,(1)加強培訓好員工提升對客服務質量,建立獎懲制度(2)客房部加強對酒店房間設施的二次檢查,避免給您與今後的客人帶來不愉快的體驗。 再次因酒店的不足給您帶來的不便表示抱歉,希望您能再次入住本酒店,給我們一個改正錯誤機會希望為您提供更好的入住體驗。祝您天天好心情
Tserendagva
Family-friendly 2-bed Room
Checked in Sep 2023
Business travelers
7 Reviews
4.7/5
Amazing
Posted on Sep 19, 2023
Good placa airport
Response from Property: 敬的客人,您好!我是您的網上貼身管家“小維”。感謝您抽出寶貴時間對維也納國際酒店·深圳會展灣中心店的誠摯點評,本次入住沒能得到您的5星好評,我們深表歉意。後面入住有任何需要幫助您都可以第一時間撥打酒店前台電話,酒店全體員工竭誠為您服務,希望為您提供更好的入住體驗,祝您天天好心情!
Shirinyan
Chess Twin Room
Checked in Apr 2023
Business travelers
9 Reviews
5.0/5
Outstanding
Posted on Apr 10, 2023
Very comfortable
Response from Property: Dear guests: Your evaluation is the best motivation for us to move forward. We will constantly improve the service awareness of hotel staff and attach importance to the improvement of service quality. All the staff of the hotel look forward to your and your family's coming again! I wish you a happy life
Emma
Family-friendly 2-bed Room
Checked in Nov 2024
Business travelers
6 Reviews
5.0/5
Outstanding
Posted on Nov 17, 2024
The room is large and clean, very convenient to the subway station and close to Baoan New Museum. There is a 711 convenience store downstairs. A good choice for business trips.
Original TextTranslated by Google
Response from Property: 一字一句的讀完您的反饋,小維心中萬分狂喜,就好像千里馬等待已久終於遇上了欣賞它的伯樂!從您的字裡行間小維看出您和您的家人一定是温暖且心思細膩的人,我們把最好的東西都用在了您的使用感受上,温馨、實在卻不浮華,您和家人的感受以及滿意就是對我們最大的肯定!我們會繼續努力!小維,旅途中的家,我們相約下次
Tangchuanzi
Deluxe Double Room
Checked in Oct 2024
Business travelers
82 Reviews
4.8/5
Amazing
Posted on Oct 30, 2024
The room was quite big, and it was clean after cleaning. The front desk staff was very serious and enthusiastic. There is a convenience store downstairs, and it is very close to the convention center. The only downside is that the wireless network in the house is too poor, often disconnected, and it is not easy to connect. The TV has no network.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your encouragement and affirmation of Vienna International! What we pursue is to move customers. "When customers have difficulties and need help, the opportunity to move customers comes." The service brand of "family affection" has remained unchanged for many years. The TV in the guest room is free to play. If you have any accommodation questions during your stay, you can dial "0" to the front desk. Our front desk staff will answer you non-stop. Because of your recognition and encouragement, we will pass it on to all employees. This is the greatest reward for us. Xiaowei will work harder and look forward to your next stay. I wish you a pleasant journey.
Guest User
Deluxe Double Room
Checked in Oct 2024
Business travelers
8 Reviews
2.7/5
Posted on Oct 12, 2024
This time I was on a business trip and stayed at this Vienna Hotel near Baoan Convention and Exhibition. The experience was really bad. The service at the front desk was not good and the staff looked stern as if they owed her something. There was garbage in the trash can of the room that had just been checked in. Can such a room be checked in for guests? After I told the front desk staff about this, they asked me back? I thought it was impossible, as if I was questioning. Also, the breakfast bowls were dirty and black. Would you use these bowls to eat after washing the bowls like this? The hygiene was very poor. I will not stay here a second time. Bad review... If there are other hotels around, I don’t recommend you to come to this one! Although most people choose this place because they come to the exhibition, is the level of service in all aspects of the hotel like this? ? I have stayed in so many Vienna hotels all over the country, and this is the first time I give a bad review. This hotel left a very bad impression on me!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to leave a sincere review of the Vienna Exhibition Bay Center Hotel! We deeply regret that you had a bad experience during your stay. Your valuable opinions are very important to us. We have recorded them and will inform the relevant departments of your opinions to improve the quality of service. We will also take the following targeted rectification measures: (1) We will definitely strengthen the service of the front desk staff. Your question about your question is really a misunderstanding. It is true that every room has been checked, but when such omissions occur, we will definitely attach importance to the responsibility of the person, find out the matter, criticize and educate, and rectify it. (2) The breakfast restaurant is outsourced. We will take such problems seriously and contact the restaurant owner for rectification. We hope that you can stay in our hotel again and give us a chance to correct our mistakes. We hope to provide you with a better stay experience. I wish you a good mood every day
Anonymous User
Deluxe Double Room
Checked in Aug 2024
Business travelers
30 Reviews
3.2/5
Posted on Sep 27, 2024
The room was OK and it was close to the airport, so it was very convenient to travel. But the overall feeling was old and not clean enough, especially the disposable combs. I don't know why they looked like they were recycled and not cleaned properly after being disassembled.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry that we did not receive your full score review. You can summarize Xiaowei so carefully in a few words. It seems that you have a special liking for Xiaowei. I hope you can regard Xiaowei as your second home away from home in the future. Because in Xiaowei you can experience the warmth, kindness and comfort of home. Xiaowei looks forward to your visit and experience again
Guest User
Standard 2-bed Room
Checked in Aug 2024
Other
1 Reviews
5.0/5
Outstanding
Posted on Aug 12, 2024
Environment: Very close to Metro Line 20 and the International Convention and Exhibition Center, Service: Enthusiastic, Room: Clean and Sanitary, Facilities: CompleteYY
Original TextTranslated by Google
Response from Property: Seeing your recognition of Xiaowei, I am so excited that I can't express it in words. It's hard to find a soulmate who understands you! We use the best and most practical things to make your experience warm and stress-free, practical but not flashy. Your feelings are our affirmation! We will continue to work hard! In the journey of life, we gradually know that the most important thing between people is sincerity and dedication. Xiaowei treats every guest who stays in the hotel with the most sincerity, and hopes to receive your love and support.
Guest User
Standard 2-bed Room
Checked in Aug 2024
Other
2 Reviews
5.0/5
Outstanding
Posted on Aug 11, 2024
I just had breakfast at the hotel. I didn't arrive until seven or eight in the evening. There is a parking space for parking, which is very convenient. The accommodation conditions are also good. The decoration is the style I like. The air is very good and hygienic. It's better. The front desk service is very kind and good. It’s also fun to experience family Y
Original TextTranslated by Google
Response from Property: Seeing your recognition of Xiaowei, my excitement is beyond words. It is hard to find a close friend in the mountains and rivers! We use the best and most practical things to give you a warm and stress-free experience, and are practical but not flashy. Your experience is our affirmation! We will continue to work hard! In the journey of life, we gradually know that the most important thing between people is sincerity and intention. Xiaowei treats every guest who stays with the most sincerity, hoping to receive your love and support.
Yiwengeruijiasidao
Standard Single Room
Checked in Aug 2024
Other
1 Reviews
5.0/5
Outstanding
Posted on Aug 8, 2024
I booked it for a friend and it was said to be pretty good. They enjoyed their stay and the room was upgraded. The environment is also good. It is only one stop away from the airport by subway line 20. Very cost-effective. The service is very good. The stay is very comfortable, the environment is also good, and the price is really affordable and cost-effective, zzz
Original TextTranslated by Google
Response from Property: After reading your feedback word for word, Xiaowei felt extremely happy, as if the Chollima has been waiting for a long time and finally met the Bole who appreciates it! Xiaowei can see from the lines in your words that you and your family must be warm and thoughtful people. We have used the best things for your experience. It is warm, practical but not flashy, and how you and your family feel. And satisfaction is our greatest affirmation! We will continue to work hard! Xiaowei, my home on the road, let’s meet next time
Guest User
Standard Single Room
Checked in Aug 2024
Other
127 Reviews
5.0/5
Outstanding
Posted on Aug 7, 2024
Very satisfied! The hotel is located 500 meters from Exit A of National Exhibition Center South on Metro Line 20, and it is a 5-minute walk away. The hotel has its own parking lot, and there is a courier rack in the hotel lobby, which is very convenient for sending and picking up items in advance. The hotel lobby is grand and cool, the room is clean, tidy and comfortable, and the bed is comfortable. In short, it is a very satisfying trip! CC
Original TextTranslated by Google
Response from Property: Dear, I am very happy to see your review. You can summarize Xiaowei so carefully with just a few words. It seems that you have a special liking for Xiaowei. I hope you can regard Xiaowei as your second home when you are away from home. Because in Xiaowei you can experience the warmth, kindness and comfort of home. Xiaowei looks forward to your visit and experience again.
Guest User
Deluxe Room (2 beds)
Checked in Aug 2024
Other
1 Reviews
5.0/5
Outstanding
Posted on Aug 7, 2024
The hotel is very clean and close to the subway. There are many food stalls to the right of the hotel. Parking is very convenient. It is suitable for family travel or those who like to stay in the hotel. The front desk lady is very enthusiastic and patiently told me how to travel and how to take a plane. The housekeeping lady was also very enthusiastic. I met a housekeeping lady in the elevator and she took the initiative to help me send my luggage from the elevator to the room. I will come again next time if I have the chance. XX
Original TextTranslated by Google
Response from Property: Seeing your recognition of Xiaowei, I am so excited that I can't express it in words. It's hard to find a soulmate who understands you! We use the best and most practical things to make your experience warm and stress-free, practical but not flashy. Your feelings are our affirmation! We will continue to work hard! In the journey of life, we gradually know that the most important thing between people is sincerity and dedication. Xiaowei treats every guest who stays in the hotel with the most sincerity, and hopes to receive your love and support.
Guest User
Panoramic Double Room
Checked in May 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on May 22, 2024
I originally booked a king-size bed room with a view of the city, and then I compared the location. I am very sensitive to sound, so I wanted to find a quieter room. After communicating with the front desk staff, the only room that was a little further inside was the family room, which I didn't mind. When I went to the room, I felt that it was quite clean overall. If the family is going out to play, this room is very suitable. After breakfast in the morning, I told the front desk that I needed to leave the hotel early, and the front desk helped ** with the procedures for leaving the hotel early. The service was good XX
Original TextTranslated by Google
Response from Property: Seeing your recognition of Xiaowei, I am so excited that I can't express it in words. It's hard to find a soulmate who understands you! We use the best and most practical things to make your experience warm and stress-free, practical but not flashy. Your feelings are our affirmation! We will continue to work hard! In the journey of life, we gradually know that the most important thing between people is sincerity and dedication. Xiaowei treats every guest who stays in our hotel with the most sincerity, and hopes to receive your love and support!