Reviews of Hilton Shenzhen World Exhibition & Convention Center

Response from Property: Dear Valued Guest, we are truly overjoyed to receive such a glowing review from you regarding your stay at Hilton Shenzhen World Exhibition & Convention Center. It is an absolute pleasure to know that you had a wonderful experience in our suite and that our team, especially Vicky and Lucas, provided you with extraordinary hospitality and service. Our staff is dedicated to ensuring that every guest's needs are met with the utmost care and attention, and it is rewarding to hear that they succeeded in making your stay memorable. We will surely pass on your kind words of appreciation to Vicky, Lucas, and the entire team, as they will be greatly encouraged by your praise. We are also delighted that you enjoyed the various amenities and services we offer, such as the ample supply of bottled water, room service, ironing services, the lounge, and the delicious breakfast. These are all integral parts of our commitment to providing a luxurious and comfortable stay for our guests. Thank you for choosing our hotel and for your intention to return. We look forward to welcoming you back in the future and continuing to exceed your expectations. Best regards, Yuyu He.

Response from Property: Dear Guest, greetings from Hilton Shenzhen World Exhibition & Convention Center! We are absolutely delighted to read your wonderful review. It is our constant endeavor to offer our guests an extraordinary experience, and we are thrilled that you have recognized the efforts of our team, especially Chloe and Jimmy. Their commitment to providing personalized and attentive service is a testament to our hotel's values. We will surely pass on your kind compliments to them, which will no doubt encourage them to maintain their high level of performance. We are also extremely grateful for your high recommendation. Your decision to return is a great honor for us, and we will ensure that your future stays are as memorable as this one. We will continue to uphold and even surpass the standards of hospitality that you have come to expect. Once again, thank you for choosing our hotel and for sharing your positive feedback. We look forward to the pleasure of serving you again soon. Best regards, Yuyu He.

Response from Property: Dear Guest,We are extremely grateful for your kind review and for choosing our hotel. It is truly wonderful to hear that you had a favorable impression of our establishment.Our team takes great pride in providing friendly and attentive service, and we are delighted that you noticed and appreciated their efforts. The clean pool is maintained with the utmost care to ensure a refreshing experience for our guests.We understand your concern about the evening entertainment options in the vicinity. However, we are glad that you could enjoy the beauty of our gardens for a relaxing walk.Regarding the breakfast, we value your feedback. We are constantly working on improving our offerings, and your suggestion about including more Chinese food options is duly noted. We will strive to make the breakfast selection more appealing and diverse.We are pleased that you would recommend our hotel for business trips. We are well-equipped to meet the needs of business travelers, and we will continue to enhance our services and facilities to ensure a seamless and comfortable stay.Once again, thank you for your patronage and for sharing your thoughts. We look forward to welcoming you back in the future and exceeding your expectations.

Response from Property: Dear guest, we are delighted to hear that you had a wonderful stay at Hilton Shenzhen World Exhibition & Convention Center. Thank you so much for your kind words and high praise. We're glad you appreciated our prime location near the exhibition hall, the new and clean rooms, the outstanding service, and the diverse and delicious breakfast offerings. Our team works hard to ensure every guest has a memorable experience, and it's rewarding to know we've met your expectations. We sincerely hope to have the pleasure of welcoming you back soon, and we'll continue to strive for excellence to make your future stays even more enjoyable. Wish you all the best!

Response from Property: Dear Guest: Hello! Thank you for choosing Hilton Shenzhen International Convention & Exhibition Center and sharing your experience with us! We are delighted that our location and food and beverage services are convenient for you - the hotel is within walking distance of the Convention and Exhibition Center and has an on-site Indian restaurant, the Garden Grille, which is dedicated to providing a wide range of food and beverage choices for guests from different regions.For your next visit, we recommend trying our Indian curry set or naan, where our team of chefs will bring back the flavors of home with authentic spices and cooking techniques. We look forward to welcoming you back to our hotel, and we will continue to provide you with the highest quality of service every time you travel with us!

Response from Property: Dear Guest,We are thrilled to hear that you had a fantastic stay with us for two nights. We are glad that you enjoyed our breakfast with its good variety and delicious offerings. And we are also pleased to know that Jimmy was super kind and helpful.Regarding your feedback about the opening time of the outdoor swimming pool, we appreciate your suggestion. We will take it into consideration and look into the possibility of adjusting the opening time to allow guests to enjoy more sunbathing. We are happy that you found our pool gorgeous and big.We look forward to welcoming you back again soon and providing you with another excellent stay.Best regards,Yuyu.

Response from Property: Dear Guest,We are delighted to hear that you had an enjoyable stay at Hilton Shenzhen World Exhibition & Convention Center. It is wonderful to know that you appreciated our gym, swimming pool, and the extensive breakfast buffet.We look forward to welcoming you back again in the near future and providing you with another exceptional experience. If there is anything we can do to make your next stay even more perfect, please do not hesitate to let us know.Thank you for your kind words and for choosing our hotel.Best regards,Yuyu HeHilton Shenzhen World Exhibition & Convention Center

Response from Property: 尊敬的客人：您好！非常感謝您選擇深圳國際會展中心希爾頓酒店，並抽出時間分享寶貴反饋！您對酒店整體的認可讓我們倍感榮幸，同時也十分重視您提到的早餐高峯期服務問題。五一假期客流激增，我們未能及時調配充足人手，導致用餐體驗受到影響，對此深表歉意！您的建議為我們敲響了警鐘，我們已第一時間覆盤服務流程，後續將優化高峯期人員排班，增加現場引導與餐品補給頻次，確保每位客人都能享受從容的用餐時光。您的直言不諱是我們進步的動力，若您願意再次光臨，可隨時聯繫我們為您預留用餐時段。期待能有機會彌補遺憾，以更完善的服務回饋您的信任！

Response from Property: Dear Guest,Thank you for your kind review. We are glad to hear that our location, just a 5-minute walk from the metro station, was convenient for you. Also, it's wonderful to know that you found our front desk staff to be nice and polite. We strive to provide excellent service and a pleasant experience for all our guests.We look forward to welcoming you back again in the future.Best regards,Hilton Shenzhen World Exhibition & Convention Center

Response from Property: Dear Guest,We are delighted to hear that you had a pleasant stay with us during the Mayday Holiday. Thank you for your kind words about our reasonable price, peaceful environment, and delicious breakfast buffet.We are also glad that our indoor and outdoor pools, along with the sauna, steam, and hot pool facilities, met your expectations for a relaxing staycation.We look forward to welcoming you back for another wonderful experience in the future.Best regards,Hilton Shenzhen World Exhibition & Convention Center

Response from Property: Dear Guest, we are absolutely delighted to receive your glowing feedback! It's a pleasure to know that the room upgrade contributed to making your stay with us at Hilton Shenzhen World Exhibition and Convention Center the best you've ever had. We truly wish you could have stayed longer, but we're honored that we could make that one - night stay so memorable for you. Our team takes great pride in curating a diverse breakfast spread, with an array of choices including delicious juices, to kick - start your day on a high note. Your appreciation validates our efforts to provide an exceptional dining experience. We sincerely hope that your future travels will allow for a longer visit. When you decide to return, we'll be here to ensure another outstanding stay, filled with the same warmth, comfort, and quality service. Thank you again for choosing us, and we look forward to welcoming you back soon.

Response from Property: Dear guest, we are truly and deeply grateful for your kind remarks regarding the outstanding location and family - friendly environment of Hilton Shenzhen World Exhibition & Convention Center. Our hotel's prime location adjacent to the World Exhibition & Convention Center is specifically designed to provide you with seamless access to all events, ensuring maximum convenience during your stay. The warm and inviting family - friendly atmosphere you experienced is a testament to the collective dedication of our entire team. We pour our hearts into creating an environment where every guest, whether traveling solo, as a couple, or with family, feels right at home. Your feedback is incredibly valuable to us. It not only validates our efforts but also helps us identify areas for further improvement. We sincerely hope to have the pleasure of welcoming you back in the future. Best regards.

Response from Property: Dear Guest,We are delighted to hear that you had a great experience staying at our hotel. It's wonderful to know that Mary and Jimmy were of great assistance and that all our staff were helpful and friendly.Our team takes pride in providing exceptional service and creating a welcoming environment for all our guests. Your kind words are a great motivation for us to continue striving for excellence.We look forward to welcoming you back again soon.Best regards,Yuyu

Response from Property: Dear Guest,We are delighted to hear that you had a pleasant stay at our hotel. We are glad that our new hotel's proximity to the airport was convenient for you, and that our room service team was able to accommodate your request even after the restaurant had closed.We also appreciate your kind words about Dave at the front desk. We strive to provide quick and easy check-in for all our guests, and we are happy to know that he met your expectations.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Hilton Shenzhen World Exhibition & Convention Center