Reviews of Deyefeng Boutique Hotel (Shenzhen Bao'an Lingzhi Subway Station)

Response from Property: I am very glad to hear that you have a happy time here, and thank you for your satisfaction with the hotel and your high opinion of the staff. The hotel is very honored to make you have a homelike stay experience. We look forward to meeting you again.

Response from Property: Thank you for your wonderful comment! We’re thrilled to hear you had a great experience with us. Looking forward to welcoming you back soon.

Response from Property: Dear guest: We are very pleased to know that you had such a wonderful impression from your message, and hope you can continue to follow Deyefeng Hotel in the future, and tell us more about your feelings and experiences during your next stay, and we look forward to your next visit!

Response from Property: 尊敬的賓客：您好！感謝您選擇德業豐酒店，非常榮幸能為您服務。多年來我們一直秉承着 “ 以顧客滿意為中心 ” 的精神，為每位顧客創造 “ 家外之家 ” ，感謝您對德業豐酒店服務的認可，期待您及家人的再次下榻！

Response from Property: Dear guests: Hello! Thank you for your stay and your high recognition in all aspects of the hotel. Our management team has been instilling the concept of serving family and friends to our staff, so that guests feel like home. We will do better to strive for your next perfect five points! Wish: Well!

Response from Property: We take these issues you raised after your check-in very seriously. We sincerely apologize for the unpleasant experience you described. Although you did not report these issues to the front desk during your stay, and we were unable to provide timely assistance, we still hope to resolve these issues properly for you. 1. First, we sincerely apologize for the unpleasant odor you experienced in the room and the red spots and itching you experienced on your body during your stay. Providing every guest with a comfortable and reassuring stay is our primary goal, and we value every detail of your feedback. 2. We consistently adhere to strict room cleaning and inspection standards. Before your check-in, the room underwent thorough cleaning and ventilation. Regarding the red spots you mentioned, since you did not mention them during your check-in or check-out, we were unable to check the room condition (e.g., bedding) on ​​the spot or assist you with seeking medical attention, for which we regret. We noticed that the environment in the photos you provided differed from the hotel room, but we fully believe your genuine feelings of discomfort. 3. To better understand the situation and continuously improve, we hope to have a more in-depth communication with you. If it's convenient for you, could you please provide your check-in date, room number, and other specific information so we can conduct a thorough internal investigation? We also suggest you consult a doctor to determine the specific cause of the red spots. We will do our best to assist you with any explanations you require. 4. We apologize again for this unpleasant experience. Your feedback is our motivation to improve. We will use this as an opportunity to further strengthen the details of room cleaning management, especially ventilation and allergen control, striving to provide all guests with a safer accommodation environment. We look forward to providing you with a completely different and wonderful experience in the future.

Response from Property: Dear guest, we apologize for the poor stay you experienced. When you reported the air conditioning noise at 7:00 AM, the front desk immediately provided you with noise-canceling earplugs. Since the hotel was fully booked, we couldn't offer you a new room. We also informed you that a new room was available and promptly moved you in. You didn't respond and continued to rest until you checked out at 12:55 PM. Upon learning of your departure, the staff immediately went to the room to inspect the issue you reported. Indeed, there was a slight noise coming from the air conditioner, not a roaring noise. The room was also not as dirty or messy as you described. The hotel manager immediately contacted you upon checkout and offered a compensation plan, which you agreed to. Our hotel is committed to providing high-quality services and a welcoming atmosphere. This unexpected situation is unwelcome. If you had reported this to the front desk upon arrival, we believe we could have handled it better and provided you with a better experience. We apologize again for the inconvenience you experienced.

Response from Property: Your sincere apology is a valuable opportunity for us to develop. We know that no matter how sincere the apology, it cannot wash away the discomfort you felt at that time. However, we hope that you can show us your determination with real actions. In the future, we will strengthen the training of our staff to improve the meticulousness and professionalism of the hygiene inspection, and will not miss any blind spots in hygiene. If you choose us again, please let us know directly, and we will give you priority in arranging the room with the newly upgraded cleaning process and give you exclusive move-in treatment. Excellent service and clean and comfortable environment will make you feel our changes. Once again, we sincerely apologize for the inconvenience caused to you, and we look forward to having the opportunity to bring you a satisfactory move-in experience!

Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Deyefeng Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Xiaofeng looks forward to your visit again!

Response from Property: Thank you for meeting us! Your five-star praise is our treasured medal. Whether it is the warm guest rooms or the enthusiastic service, as long as you need it, we are always online and waiting for your next visit!

Response from Property: Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!

Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Deyefeng Hotel will always stand in this city, waiting for your arrival! See you there! Wish you: always smile ^_^!

Response from Property: Dear guests: Hello! The hotel is located in the business district. This location provides great convenience for guests to eat, stay, travel, entertain and shop. The enthusiastic staff of the hotel will escort your travel. If you have any questions during your stay, you can contact the hotel front desk colleagues. We put "family happiness" first. We use the most intimate and warm service to move you. I hope that with our continuous efforts, we can win your 5-point praise next time! Welcome!

Response from Property: Thank you for taking the time to share your stay experience. We are especially pleased that the convenient transportation and dining services satisfied you! We regret that we did not receive your perfect score, and we take it very seriously. We would like to know which details you were slightly dissatisfied with so that we can make precise improvements. We look forward to your feedback and hope to provide you with an even better experience next time!