Yuan·Apartment (Shenzhen North Railway Station Hongshan Subway Station)

Reviews of Yuan·Apartment (Shenzhen North Railway Station Hongshan Subway Station)

Yuan·Apartment (Shenzhen North Railway Station Hongshan Subway Station)

Block A, Runda Yuanting, No. 152, Tenglong Road, Minzhi Street, Longhua District, Shenzhen, Guangdong, ChinaSee Hotel Details
Yuan·Apartment (Shenzhen North Railway Station Hongshan Subway Station)
Yuan·Apartment (Shenzhen North Railway Station Hongshan Subway Station)Yuan·Apartment (Shenzhen North Railway Station Hongshan Subway Station)Yuan·Apartment (Shenzhen North Railway Station Hongshan Subway Station)
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Guest Reviews

8.3/10
706 Reviews
Verified reviews
Location8.4
Amenities8.2
Service8.5
Cleanliness8.3
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All reviews(706)
Positive reviews(636)
Reviews with photos/video(100)
Easy to get around(63)
Close to metro(39)
Friendly front desk staff(29)
Average sound insulation(26)
Convenient for shopping(26)
Large rooms(24)
Amazing natural light(6)
Loved the view(6)
Negative reviews(70)
Tony G Hall
Special Queen Room
Stay Date Mar 2025
Business travelers
7 Reviews
9.0/10
Great
Posted on Apr 6, 2025
Great location
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Amadeus
Special Queen Room
Stay Date Dec 2023
Solo travelers
5 Reviews
9.0/10
Great
Posted on Feb 13, 2024
Overall good but Wi-Fi connection was bad.
Response from Property: Dear guest, thank you very much for your positive review of our hotel. We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Special Queen Room
Stay Date Mar 2024
Solo travelers
19 Reviews
10.0/10
Outstanding
Posted on Apr 17, 2024
Nice clean comfortable stay.
Response from Property: 尊敬的賓客:你好!感謝您選擇圓公寓酒店,感謝您對我們酒店的肯定與支持,您的肯定是我們不懈努力的動力,入住過程中有任何問題找管家服務致電前台(房內熱線撥“0”)我們的管家會第一時間內為您提供服務。另外距離酒店200米有地鐵4號線、6號線紅山地鐵站,深圳北站。並且酒店樓下週邊內有大型商場:天虹商場、華潤萬家、九方購物中心、沃爾瑪等吃喝玩樂應有盡有方便您的出行,祝您旅途愉快感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。期待您的再次光臨,祝您旅途愉快!
Guest User
Special Queen Room
Stay Date Jun 2024
Business travelers
2 Reviews
10.0/10
Outstanding
Posted on Sep 28, 2024
Awesome location
Response from Property: 尊敬的顧客,您好!非常感謝您給予我們酒店的五星好評。我們一定會繼續努力做的更好,讓您下一次再來入住的時候能感受到我們更好的服務和住宿環境,期待您下一次光臨!
Guest User
Executive Suite - 2-Room
Stay Date Sep 2023
Travel with friends
1 Reviews
10.0/10
Outstanding
Posted on Oct 15, 2023
OK,ok,ok,ok
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
MoAngus
Special Queen Room
Stay Date Mar 2025
Solo travelers
24 Reviews
9.0/10
Great
Posted on Apr 7, 2025
China Unicom can't receive signals in the room, but you can get the wifi password at the front desk. Very good location, very convenient High-rise view Low water pressure The neighbors were very noisy in the morning and woke me up at 7 o'clock.
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Family Suite
Stay Date Feb 2025
Family
13 Reviews
5.0/10
Posted on Mar 30, 2025
The room is quite different from the photo I booked. The photo I booked has a sofa, but the actual room is smaller. Can you explain? The facilities are old, the wallpaper is cracked, and the light is dim The shower room has no dry and wet separation, and the wash basin has a lot of black edges But the bed and floor are clean The location is very convenient. There is a 7-11 and McDonald's downstairs. There is also a breakfast shop.
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客,因為我們近期房型有變動,未及時在網站進行更新照片,為此給您帶來了非常的不好的感受,在此特向您致歉,我們加急已經進行反饋將網站圖片更新,近期我們也會有一些輕裝修,屆時特邀請您進行體驗,感謝您對酒店的點評!
Guest User
Special Queen Room
Stay Date Feb 2025
Other
3 Reviews
1.0/10
Posted on Mar 27, 2025
The living environment is smelly, the toilet smells like urine, the slippers are the same when worn on the wrong feet, and the hygiene is very poor.
Show OriginalGoogle Translated
Response from Property: Dear guest, thank you very much for your review of our hotel. Your valuable opinions are very important to us. We will improve the quality of service and strengthen training. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
BingoWong
Family Suite
Stay Date Feb 2025
Family
11 Reviews
10.0/10
Outstanding
Posted on Mar 20, 2025
I received three elderly people from my family and stayed in this hotel for 4 days during my in-depth tour of Shenzhen. The hotel is clean and the service at the front desk is very attentive.
Show OriginalGoogle Translated
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Deluxe Queen Room
Stay Date Dec 2024
Solo travelers
18 Reviews
10.0/10
Outstanding
Posted on Feb 1, 2025
Conveniently located, close to Hongshan subway station and Shenzhen Art Museum is right next to it. The front desk service is polite and answers all questions. The room is clean and tidy, and the stay is comfortable.
Show OriginalGoogle Translated
Response from Property: 尊敬的賓客:你好!感謝您選擇圓公寓酒店,感謝您對我們酒店的肯定與支持,您的肯定是我們不懈努力的動力,入住過程中有任何問題找管家服務致電前台(房內熱線撥“0”)我們的管家會第一時間內為您提供服務。另外距離酒店200米有地鐵4號線、6號線紅山地鐵站,深圳北站。並且酒店樓下週邊內有大型商場:天虹商場、華潤萬家、九方購物中心、沃爾瑪等吃喝玩樂應有盡有方便您的出行,祝您旅途愉快感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。期待您的再次光臨,祝您旅途愉快!
Guest User
Special Queen Room
Stay Date Nov 2024
Family
6 Reviews
2.0/10
Posted on Dec 8, 2024
I booked a 4-hour hourly room one day in advance, from 8:00 to 12:00. I arrived at 8:00 and was told that there were no rooms available. After a few arguments, they told me that there were rooms available, but the aunty had to go to work at 10:00 to clean the room, so I had to wait for 2 hours before checking in!!! I said they would just clean up, I just wanted the table and chairs for the kids, but they told me that they didn't know how to clean, only the aunty could clean!!! In the end, I was given an uncleaned room. Nowadays, there is still such a weird service attitude in Shenzhen, which really damages the image of Shenzhen!!!
Show OriginalGoogle Translated
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. As for your check-in time at 8 o'clock in the morning, there was indeed no clean room for you to stay at this time, because our rooms were fully booked the day before. This is indeed our problem. As for your statement that you were given an uncleaned room, the front desk explained to you that there was no clean room available, but you still insisted on arranging it for you to stay. The front desk staff also confirmed with you again and again that it was a dirty room, not a clean room, and you also agreed. Finally, under your insistence, the front desk opened it for you. I don't know what kind of mentality you have! Your valuable opinions are very important to us, and we will inform the relevant departments of the opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Queen Room
Stay Date Oct 2024
Other
1 Reviews
10.0/10
Outstanding
Posted on Nov 10, 2024
The room is big and clean, the front desk service is very thoughtful, I will come again next time
Show OriginalGoogle Translated
Response from Property: Dear guest: Hello! Thank you for choosing Yuan Apartment Hotel, thank you for your affirmation and support for our hotel. Your affirmation is the driving force of our unremitting efforts. If you have any questions during your stay, please call the front desk for housekeeping service (dial "0" on the hotline in the room). Our housekeeper will provide you with service as soon as possible. In addition, there are Hongshan Subway Station on Line 4 and Line 6 and Shenzhen North Station 200 meters away from the hotel. There are large shopping malls around the hotel downstairs: Tianhong Shopping Mall, China Resources Vanguard, Jiufang Shopping Center, Walmart, etc., which are convenient for your travel. I wish you a pleasant journey. Thank you for your praise for our hotel. We will continue to work hard and live up to your praise. Looking forward to your visit again, I wish you a pleasant journey!
Guest User
Deluxe Queen Room
Stay Date Mar 2025
Family
3 Reviews
8.0/10
Very Good
Posted on Apr 15, 2025
The room type is OK, the environment is very quiet, and there is basically no noise. If the quilt can be changed in time, it will be better if it is not too hot and the quilt is thicker.
Show OriginalGoogle Translated
Response from Property: Dear guest, thank you very much for your good comments on our hotel. We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the quality of service. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
Deluxe Queen Room
Stay Date Feb 2025
Solo travelers
1 Reviews
5.0/10
Posted on Mar 28, 2025
It's so good that you won't believe it. It's on top of 2 subway lines. From 6am to 10pm, a subway train flies by every 5 minutes. The rumbling sound is very comfortable. The facilities shocked me. The charging data cable connected to the charger costs money. Connecting to wifi also costs money through this charger. The TV has nothing to do except the hotel video. You can keep clicking on it and it won't respond... The experience is full
Show OriginalGoogle Translated
Response from Property: Dear guest, thank you very much for your review of our hotel. Regarding the subway issue you mentioned, the hotel is located at Exit A of Hongshan Subway Station, next to the 6979 Business Center, Line 4 and Line 6. It has a superior geographical location and very convenient transportation. The subway takes 15 minutes to reach the Convention and Exhibition Center, Civic Center, etc. The charging data cable you mentioned is the same as the principle of using a power bank when your mobile phone is out of power. Each room in the hotel is equipped with such a charging data cable, which is convenient for every guest to charge their mobile phones when the battery is low during their stay. If you can't operate the TV, you can ask the front desk clerk to operate it for you and answer the questions! I wish you a pleasant journey. Thank you for your comments on the hotel. We will continue to work hard to live up to your comments and look forward to your visit again! ! I wish you a pleasant journey
Miko
Elegant Double Room
Stay Date Feb 2025
Couples
9 Reviews
4.5/10
Posted on Mar 22, 2025
I was given a different type of room than the one I reserved, so I asked the front desk, and they said it had been assigned to another customer. I eventually agreed to be given the last upgraded room, but the interior and facilities were old, and the room was near the elevator, so it didn't feel like an upgrade. It was the first time I'd been unable to get the room I wanted when my reservation was confirmed, so I was very disappointed.
Show OriginalGoogle Translated
Response from Property: Dear guest, thank you very much for your review of our hotel. Your valuable comments are very important to us. We will improve the quality of our service. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!